Customer reviews of Parafarmacia Campoamor

Hello! We have contacted you because, on our part, we have not received any email or notification regarding your issue. We kindly ask you to please check your inbox (including the spam folder). We are at your disposal to help you and resolve the situation as soon as possible. Thank you for your understanding!

We apologize for your concern. We have checked your order and it has been available for pickup at the Point Pack you selected since March 12. Four warning emails about the arrival of the order have been sent. Please check your inbox and spam to find the notification. If you need more information, we are available to help. Thank you.

Thank you very much for your rating! ?? We are glad to know that you found competitive prices and lower shipping costs. We hope your shopping experience has been excellent!

Thank you very much for your feedback! ?? We are glad to know that you had a good experience.

Thank you for your feedback and for sharing your experience! We are glad to know that the purchasing process and prices have been to your liking. We regret that you did not receive the notice about the arrival of your order at the pickup point. We take note of your suggestion to improve our service. We hope to assist you again soon! ??

Thank you very much for your rating! We are glad to know that your order arrived quickly. We work every day to offer the best service ??

Thank you for your rating! ?? We regret that you did not receive the pickup notification email. Normally, Nacex sends the notification when the package is available, but if it happens again, please do not hesitate to contact us and we will be happy to help you. Best regards!

We regret your rating very much. We contacted you requesting a photo of the received product to verify the error and manage the corresponding solution, but we did not receive a response from you. Without that information, we could not proceed with any change. We understand your dissatisfaction, but we are always willing to resolve any incident if given the opportunity. If in the future you decide to give us another chance, we will be happy to assist you. Best regards.

Thank you very much for your trust and your rating! ?? We are glad to know that you continue to count on us and that your experience has always been positive. We will continue to strive to offer you the best service.

Thank you for your rating! ???? We are glad to know that the speed has been to your liking. If there is anything we can improve to reach 5 stars, we would be happy to know.

Thank you for your comment. Unfortunately, none of the products you purchased were included in the current promotions. We do not understand the reason for your 1-star rating and your comment, as the offers have clear conditions that we indicate on the website. If you have any questions about our promotions or products, please do not hesitate to contact us, we will be happy to help you.

Hello! We are very sorry for the experience you had trying to place your order. Our customer service team is operational from 10:00 to 17:00, so if you called outside of that time, it is possible that we could not assist you at that moment. Regarding the virtual assistant, we have detected that it was malfunctioning and that is why we have temporarily disabled it from the website to fix it. We sincerely apologize for the inconvenience caused and appreciate your patience and trust in our service. We are glad to know that the price and speed of delivery met your expectations. We are working to improve and offer the best possible experience! ??

Thank you very much for your 4-star rating! ?? We take note of your suggestion regarding home delivery. We always seek to improve and offer the best possible service. We appreciate your trust and hope to continue serving you in the future! ??

Thank you very much for your rating and your kind words! ?? We are glad to know that you are satisfied with our service. We will continue to strive to maintain and improve your experience with us. We are always at your disposal!

Thank you very much for your comment! We are glad to know that you are satisfied with our fast shipping and that everything arrived correctly. Regarding the samples, we always strive to include them in our orders. However, sometimes it may not be possible due to limited availability from the laboratories. We appreciate your suggestion and will work to improve in this aspect.

Thank you very much for your comment! ?? We are glad to know that you value our responsibility and speed. We work to always provide you with perfect service.

Thank you for your review and for appreciating the speed of our delivery. We regret that the experience with the delivery person was not as expected. We work with external courier companies and will share your comment with them to ensure a more pleasant experience in future deliveries. We appreciate your understanding and are at your disposal for anything you need. We hope your next order is completely satisfactory!

Thank you for your comment and we apologize for the experience you had with the delivery. We understand the frustration of the wait and regret if the process was confusing. In this case, one of your orders included a product with availability of 7-10 days, information that we indicated on the website for greater transparency. As for the second order, it was sent to a Nacex Shop point, which was the option you selected (an alternative we offer in addition to home delivery), so the order remained there pending pickup. We greatly value your purchases and work to continuously improve our times and clarity in delivery options. If you have any specific preferences for future deliveries, please do not hesitate to let us know. Thank you for your understanding and for giving us the opportunity to improve!

We love reading comments like yours! ?? We are glad to know that everything has been perfect and without incidents. We are here to always offer you the best possible experience. Thank you for trusting Parafarmacia Campoamor and until your next purchase!