Customer reviews of Parafarmacia Campoamor

Good morning and we apologize for the inconvenience. We have checked the status of your shipment and have already sent you an email explaining the steps you should follow to manage it easily. On our part, we have also requested that a new delivery be made as soon as possible, including the instructions you provided. We hope it will be resolved as soon as possible. We apologize again for the inconvenience.

We apologize for the inconvenience. The transport agency informs us that they tried to contact you for delivery, but you were marked as absent. We will claim again to NACEX to reschedule the delivery as soon as possible. We kindly ask you to please be attentive to the phone in the coming days so they can locate you and complete the delivery. For any questions, you can reach us here.

Thank you very much for your comment and we apologize for the inconvenience with the pickup. We have reviewed your order and, during the purchase process, the NACEX delivery point of SANT PERE DE RIBES was selected, which is why the package was sent there and not to your home. In any case, we regret the inconvenience this may have caused you and, for future orders, we will be happy to help you choose the delivery method that is most convenient for you.

We apologize for the inconvenience caused. We have checked with the transport agency that your package suffered damage during delivery and for that reason, the delivery was not possible. As soon as we were aware of the incident, we managed a new shipment of your order, which you must have already received. We are at your disposal for any additional questions.

Thank you very much for your message and we sincerely apologize for the incident you had with your order. Until now we had not received any notification from the transport agency about what happened. After knowing your case, we were the ones who contacted the carrier directly to clarify the situation. We have sent you an email explaining how we are going to proceed. We are going to make a new shipment of your order, since, although it is a problem beyond our control, our goal is for you to receive your order in perfect condition. We are at your disposal for any additional questions or inquiries.

We are very sorry that your order has not arrived after two weeks. This is not the service we want to offer. We kindly ask you to contact our customer service indicating your order number so that we can review the shipment with the transport agency and offer you a solution as soon as possible (reshipment or refund, as appropriate). We are at your disposal to help you with everything you need.

We are very sorry for the confusion, but we confirm that your package was delivered yesterday. If you have not received it, please contact us and we will be happy to help you resolve it as soon as possible. ??

We greatly appreciate you sharing your experience. We sincerely apologize for the delivery issues. We will pass your comment to the courier company to try to improve this service. We are glad to know that you liked the product ??. Thank you for trusting us!

Good morning! We have checked the status of your order: On July 3, N cex contacted you because the registered address was incorrect and they could not locate you by phone. Yesterday, July 8, the transport company tried again to deliver your order today, July 9. Please contact N cex to agree on the exact address and time of delivery. We are at your disposal for anything you need. Best regards

We sincerely apologize for the inconveniences caused and are pleased to inform you that your issue has been resolved. Your order has been successfully delivered. We are at your disposal for any other inquiries.

We are very sorry for the lack of response to your return request. We apologize for the delay. Please, if you can resend your email indicating the order number, we commit to addressing your case with the utmost priority and providing you with a solution as soon as possible. We appreciate your patience and understanding.

We sincerely regret the situation you describe and fully understand your discomfort. This is not at all the experience we wish to offer our customers. We apologize for the inconvenience caused and for the lack of professionalism on the part of the logistics company in this case. If you have already requested a refund, we will ensure it is processed as quickly as possible. If you have not done so yet, we would appreciate it if you could provide us with the order number or the email address you used to make the purchase, so we can assist you directly and resolve it as soon as possible. We are at your disposal for anything you need. We appreciate your understanding and deeply regret what happened.

Thank you very much for your comment and your honesty. We sincerely regret what happened with the price change of the product in your cart. We fully understand your frustration, and you are absolutely right: the price indicated at the time of adding to the cart should remain until the purchase is completed. We will pass this situation on to our team so they can analyze it and prevent it from happening again. We are very happy to know that you appreciated the samples we sent. We prepare each order with great care, and it is good to know that this gesture was well received. We appreciate your trust and are always at your disposal.

We are very sorry that you have not yet received your order. We understand your concern and apologize for the inconvenience caused. To assist you immediately, we would appreciate it if you could provide us with the order number or the email address you used to place it. This way we can check the status of the shipment and contact you to resolve the situation as soon as possible. We are here to help you and we are committed to providing you with a quick solution. Thank you very much for your patience.

We deeply regret the delay in the delivery of your order. We fully understand your discomfort and sincerely apologize for the delay. We would appreciate it if you could provide us with the order number or the email address you used to make the purchase, so we can review the status of the shipment and offer you a solution as soon as possible. We take this type of incident very seriously and will work to resolve it as quickly as possible. Thank you for your patience and understanding. We remain at your disposal.

We regret your comments and thank you for letting us know. Regarding the details and gifts, we value each order and work to include samples according to availability and current promotions; we take note of your suggestion for it to be more frequent. Regarding the printed delivery note, we removed it to reduce paper usage, but we can send you a PDF copy or print it if you prefer; just let us know your choice when placing your next order. Thank you again for your trust and for helping us continue to improve.

Hello! We have contacted you because, on our part, we have not received any email or notification regarding your issue. We kindly ask you to please check your inbox (including the spam folder). We are at your disposal to help you and resolve the situation as soon as possible. Thank you for your understanding!

We apologize for your concern. We have checked your order and it has been available for pickup at the Point Pack you selected since March 12. Four warning emails about the arrival of the order have been sent. Please check your inbox and spam to find the notification. If you need more information, we are available to help. Thank you.

Thank you very much for your rating! ?? We are glad to know that you found competitive prices and lower shipping costs. We hope your shopping experience has been excellent!

We regret your rating very much. We contacted you requesting a photo of the received product to verify the error and manage the corresponding solution, but we did not receive a response from you. Without that information, we could not proceed with any change. We understand your dissatisfaction, but we are always willing to resolve any incident if given the opportunity. If in the future you decide to give us another chance, we will be happy to assist you. Best regards.

Thank you for your comment. Unfortunately, none of the products you purchased were included in the current promotions. We do not understand the reason for your 1-star rating and your comment, as the offers have clear conditions that we indicate on the website. If you have any questions about our promotions or products, please do not hesitate to contact us, we will be happy to help you.

Hello! We are very sorry for the experience you had trying to place your order. Our customer service team is operational from 10:00 to 17:00, so if you called outside of that time, it is possible that we could not assist you at that moment. Regarding the virtual assistant, we have detected that it was malfunctioning and that is why we have temporarily disabled it from the website to fix it. We sincerely apologize for the inconvenience caused and appreciate your patience and trust in our service. We are glad to know that the price and speed of delivery met your expectations. We are working to improve and offer the best possible experience! ??

Thank you for your comment and we apologize for the experience you had with the delivery. We understand the frustration of the wait and regret if the process was confusing. In this case, one of your orders included a product with availability of 7-10 days, information that we indicated on the website for greater transparency. As for the second order, it was sent to a Nacex Shop point, which was the option you selected (an alternative we offer in addition to home delivery), so the order remained there pending pickup. We greatly value your purchases and work to continuously improve our times and clarity in delivery options. If you have any specific preferences for future deliveries, please do not hesitate to let us know. Thank you for your understanding and for giving us the opportunity to improve!

We are very sorry about the situation and understand your frustration. In this specific case, we had an issue with the product stock, which prevented us from fulfilling your order on time. For this reason, we proceeded to issue a full refund. We sincerely apologize for any inconvenience and thank you for your understanding. We are working to improve our processes and prevent something like this from happening again. If you have any additional questions, please do not hesitate to contact us. Thank you for your patience!

Thank you for your positive feedback about our quick response time. We strive to provide efficient service to all our customers.

There are certain products that we work on demand. We specify the availability time before completing the purchase. We regret that you did not have a good experience with your purchase.