Customer reviews of Parafarmacia Campoamor

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 2 462 published reviews
5 2 169 88% 4 216 9% 3 22 1% 2 10 0% 1 45 2%

Summary of reviews

Parafarmacia Campoamor delivers fast, reliable service with efficient shipping and timely delivery, and customers repeatedly highlight quick arrival and well-packaged orders. They emphasize attentive, helpful customer service and thoughtful extras, such as cream samples and small gifts included in packages, which add appreciated value. The shopping experience is described as easy to place orders, with accurate and correct fulfillment, competitive pricing, and reliable order tracking. Overall, customers repeatedly note fast delivery, careful packaging, and positive service as key strengths.

3 star reviews

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José María O.
Rating: 3 out of 5
following a purchase from 21/09/2026
The carrier, NACEX, lost the package for more than a week. Very bad for NACEX
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Response from Parafarmacia Campoamor
We regret that NACEX had your package lost for more than a week. We understand your discomfort and apologize for the wait and the inconvenience caused.
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Ramon L.
Rating: 3 out of 5
following a purchase from 17/09/2026
nobody told me that the package was at the pickup point
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Response from Parafarmacia Campoamor
We regret that you did not receive the notice that your package was at the pickup point. We apologize for the lack of information and the inconvenience caused.
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Raquel A.
Rating: 3 out of 5
following a purchase from 08/09/2026
The delivery tracking was finally wrong and I spent an entire day until 8:00 PM as stated in the message waiting at home without being able to go out at all. It finally arrived the next day and it was already late. I needed it earlier.
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Response from Parafarmacia Campoamor
We apologize for the inconvenience caused by the incorrect information in the tracking and the delay in delivery. We understand your frustration, especially since it was an order you needed to receive on time. Thank you for sharing your experience, it helps us identify areas we need to improve.
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Ana R.
Rating: 3 out of 5
following a purchase from 23/08/2026
I don't know if the delivery of the product did not occur when they told me or if it was the fault of the delivery company. In the end, I had to pick it up in a location far from home and not at my house as I had requested.
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Response from Parafarmacia Campoamor
We are very sorry for what happened. It was an incident with the transport company, which used an incorrect code in the delivery management. We apologize for all the inconvenience caused.
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Juan Luis M.
Rating: 3 out of 5
following a purchase from 06/08/2026
Good
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Response from Parafarmacia Campoamor
Thank you very much for your feedback. We are glad to know that your experience has been good and we hope to achieve 5 stars on your next purchase.
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David O.
Rating: 3 out of 5
following a purchase from 15/07/2026
VERY EXPENSIVE
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Maria F.
Rating: 3 out of 5
The shipment from the pharmacy was very quick, the problem was GLS which took a week to deliver the package and did not want to deliver it to the selected delivery point.
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Response from Parafarmacia Campoamor
Thank you very much for your comment. We are sorry for what happened with the delivery company and the inconveniences caused. We are glad to know that, on our part, the shipment was quick. We take note of what happened to continue improving our service.
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Jes£S Z.
Rating: 3 out of 5
the order has not arrived yet
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Response from Parafarmacia Campoamor
We apologize for the inconvenience caused. We have checked with the transport agency that your package suffered damage during delivery and for that reason, the delivery was not possible. As soon as we were aware of the incident, we managed a new shipment of your order, which you must have already received. We are at your disposal for any additional questions.
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Maria D.
Rating: 3 out of 5
The courier company comes in the morning when we are working, they only make two attempts, do not call by phone and cannot leave it with any neighbor. I had to pick it up myself at the courier company. Other than that, the product was very good.
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Response from Parafarmacia Campoamor
We greatly appreciate you sharing your experience. We sincerely apologize for the delivery issues. We will pass your comment to the courier company to try to improve this service. We are glad to know that you liked the product ??. Thank you for trusting us!
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Ana S.
Rating: 3 out of 5
To improve: I placed the Floradix in the cart at one price, when I went to pay the price was higher. Not because of the amount of the difference, but I don't think it's right to make a change 2 minutes after we put a product in the cart. I liked: the samples you sent.
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Response from Parafarmacia Campoamor
Thank you very much for your comment and your honesty. We sincerely regret what happened with the price change of the product in your cart. We fully understand your frustration, and you are absolutely right: the price indicated at the time of adding to the cart should remain until the purchase is completed. We will pass this situation on to our team so they can analyze it and prevent it from happening again. We are very happy to know that you appreciated the samples we sent. We prepare each order with great care, and it is good to know that this gesture was well received. We appreciate your trust and are always at your disposal.
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Cristina P.
Rating: 3 out of 5
Despite the number of orders I have made, they almost never send any gift or relevant detail. Also, they have removed the printed delivery note which is very necessary for older people like me. Thank you.
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Response from Parafarmacia Campoamor
We regret your comments and thank you for letting us know. Regarding the details and gifts, we value each order and work to include samples according to availability and current promotions; we take note of your suggestion for it to be more frequent. Regarding the printed delivery note, we removed it to reduce paper usage, but we can send you a PDF copy or print it if you prefer; just let us know your choice when placing your next order. Thank you again for your trust and for helping us continue to improve.
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Ignacio F.
Rating: 3 out of 5
There are much cheaper prices for the same products. Shipping costs are lower than others.
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Response from Parafarmacia Campoamor
Thank you very much for your rating! ?? We are glad to know that you found competitive prices and lower shipping costs. We hope your shopping experience has been excellent!
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Martina A.
Rating: 3 out of 5
Ordering online has been almost impossible. The form does not work, I have been struggling for hours. They do not answer the phone. At any time. Never. There is a virtual assistant to solve problems, which when you have answered everything it asks, takes several days thinking and ends up telling you that it cannot help you. If what they want is to sell online, they have a lot of work to do. I insisted with the form and finally I was able to place the order. I fought so much because the price was really good. For the price and the speed of delivery, I give them a 10.
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Response from Parafarmacia Campoamor
Hello! We are very sorry for the experience you had trying to place your order. Our customer service team is operational from 10:00 to 17:00, so if you called outside of that time, it is possible that we could not assist you at that moment. Regarding the virtual assistant, we have detected that it was malfunctioning and that is why we have temporarily disabled it from the website to fix it. We sincerely apologize for the inconvenience caused and appreciate your patience and trust in our service. We are glad to know that the price and speed of delivery met your expectations. We are working to improve and offer the best possible experience! ??
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Jose A.
Rating: 3 out of 5
following a purchase from 27/08/2024
Quick attention on calls
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Response from Parafarmacia Campoamor
Thank you for your positive feedback about our quick response time. We strive to provide efficient service to all our customers.
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