Customer reviews of PARFUM DUBAI STORE

Trust Attestation
8,1 /10
Overall rating: 8,1 out of 10
Based on 630 published reviews
5 464 74% 4 18 3% 3 6 1% 2 12 2% 1 130 21%

Summary of reviews

The store consistently delivers a smooth experience with fast delivery and well-packaged products, and customers frequently highlight the fragrances and their appealing scents. They report reliable order processing and timely arrivals, with several reviews noting easy transactions and well-wrapped parcels. Customer service and overall satisfaction shine in many experiences, with multiple mentions of recommending the store and returning for future purchases. Positive outcomes include accurate deliveries, pleasant scents, and prompt handling of orders.

Reviews 1, 2 and 5 stars

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A
Anthony D.
Rating: 5 out of 5
following a purchase from 07/11/2024
Very good, fast shipping and very pleasant perfume that lasts well throughout the day
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Alexandra L.
Rating: 5 out of 5
following a purchase from 06/11/2024
Perfume received for my daughter who loves it
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Laetitia R.
Rating: 5 out of 5
following a purchase from 03/11/2024
Wonderful
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Loresa I.
Rating: 1 out of 5
following a purchase from 02/11/2024
A disaster I did not receive the same product I opened it to see the inside absolutely not the same as what I ordered I want a refund I have no response from them I am waiting to see what will happen
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Amirdine S.
Rating: 1 out of 5
following a purchase from 07/10/2024
I received my order after 1 month of waiting only to not receive the right product on top of that. And I still have not received a response to my return request for a refund.
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Arig E.
Rating: 1 out of 5
following a purchase from 29/10/2024
I did not receive at all what I ordered but a completely different order
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Jordan G.
Rating: 5 out of 5
following a purchase from 23/10/2024
Very satisfied with my order
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Nadir R.
Rating: 1 out of 5
following a purchase from 13/10/2024
Unfortunately, I have not received my package since my order on October 14, 2024
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Adem N.
Rating: 1 out of 5
following a purchase from 25/10/2024
Do not order especially 15 days to respond to an email (still no responses) same thing I don't know where my order is. Don't make the mistake I made
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Mattéo M.
Rating: 1 out of 5
following a purchase from 10/10/2024
Customer service is terrible and SCAM. Despite a large order of 15 perfumes I hardly had any follow-up on my order, one perfume was missing from my order so I sent an email then another to get a refund or a reshipment of the forgotten product but it has been almost a month that I have not had a response and I certainly will not. Be careful if you order you have a one in two chance of having an unresolved issue. Half reliable site.
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Lolita V.
Rating: 1 out of 5
following a purchase from 01/10/2024
I went to the relay point my package I never received and impossible to connect to the parfum dubai site. No order. I don't know what to do I don't even have the tracking of the order. Shameful
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Henri C.
Rating: 5 out of 5
following a purchase from 15/10/2024
Very pleasant scents
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Moussa B.
Rating: 2 out of 5
following a purchase from 07/10/2024
I ordered "bright peach from maison alambra" I received "bright peach from Mspure" ... it does not match the photo on the site Even if the perfume smells good I like to have the identical product when I order a product ...
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Sandra B.
Rating: 5 out of 5
following a purchase from 09/10/2024
Fast delivery and great purchase thank you
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Yves Fernand Y.
Rating: 5 out of 5
following a purchase from 06/10/2024
Fast and professional
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Seya R.
Rating: 1 out of 5
following a purchase from 05/10/2024
I HAVE RECEIVED NOTHING
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Mozer D.
Rating: 5 out of 5
following a purchase from 04/10/2024
I received my order nothing to report everything is good
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Rym A.
Rating: 5 out of 5
following a purchase from 04/10/2024
Quality perfume
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Adeline E.
Rating: 1 out of 5
following a purchase from 21/09/2024
0! Unreachable and incompetent customer service, several complaint messages left unanswered… non-compliant order.
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Maxime D.
Rating: 1 out of 5
following a purchase from 01/10/2024
Order placed 10 days ago, the tracking number was done quickly but the order is still pending. They indicate 4 days of delivery for mondial relay. But they should indicate as many days for shipping
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Pape B.
Rating: 1 out of 5
following a purchase from 24/09/2024
Non-existent customer service. After numerous emails sent, I never received a response from them and never received my order. A real scam this site, I do not recommend it at all because it is not worth spending your money on it!!!!
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Sabrina A.
Rating: 1 out of 5
following a purchase from 20/09/2024
I ordered a perfume and received a copy, not the same olfactory notes, not the same perfume family. It's really bad to sell counterfeits while displaying the originals on your site.
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Response from PARFUM DUBAI STORE
Hello Sabrina,

Thank you for taking the time to share your opinion. We are sorry to hear that your experience with our service did not meet your expectations. At Parfum Dubai Store, we are committed to offering authentic quality products. We take your concerns very seriously and would be happy to clarify this situation. Please do not hesitate to contact us directly so that we can find a satisfactory solution.

Best regards,
The Parfum Dubai Store team
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Jean Joël O.
Rating: 5 out of 5
following a purchase from 25/09/2024
It's really amazing! In fact, Parfum Dubai store thank you for doing business with you. I have the opinion of having made a very good investment! Because the products are very effective. Sublime perfumes Honestly, I want to not recommend "to keep just a secret for myself Parfum Dubai store this is my distillery room from now on. I love it!
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Response from PARFUM DUBAI STORE
Dear Jean Joël,

We sincerely thank you for your flattering review and your trust in Parfum Dubai Store. We are delighted to learn that our products bring you satisfaction and that you consider them a good investment. Your enthusiasm touches us and we are honored to be part of your olfactory experience. Do not hesitate to come back to us to discover even more enchanting aromas!

Best regards,
The Parfum Dubai Store team
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Benoit V.
Rating: 5 out of 5
following a purchase from 24/09/2024
Well-packaged package, perfume corresponding to what I ordered
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Response from PARFUM DUBAI STORE
Hello Benoit,

Thank you very much for your positive review! We are delighted to hear that you are satisfied with your order and the packaging. Your satisfaction is our priority. We look forward to seeing you again at "PARFUM DUBAI STORE"!

Best regards,
The Parfum Dubai Store team
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Jennifer D.
Rating: 1 out of 5
following a purchase from 20/09/2024
I did not appreciate the experience at all. I ordered 3 perfumes, 2 small and one large, I received the 2 small ones but not the large one. I sent them a message to tell them, SILENCE from their side. Since then I have been waiting for their response, nothing at all. Honestly, it's not nice to do that to a customer, anyway don't order on their site you will never get a response from them
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Response from PARFUM DUBAI STORE
Hello Jennifer,

Thank you for taking the time to share your experience, even if it does not meet our standards. We fully understand your frustration regarding the non-receipt of your order and the lack of communication. Please know that your satisfaction is our absolute priority, and we wish to resolve this issue as quickly as possible.

We encourage you to contact our customer service directly so that we can rectify the situation immediately. Your trust is essential to us and we want to prove to you that we are actively working to improve our service.

Best regards,
The Parfum Dubai Store team
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Ilias H.
Rating: 1 out of 5
following a purchase from 27/08/2024
The perfume has arrived, it smells great but with a 1 month delay
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Response from PARFUM DUBAI STORE
Hello Ilias,

Thank you for taking the time to share your opinion. We are delighted to hear that you appreciate the perfume. We apologize for the delay in delivery and are working to optimize our process to avoid such inconveniences in the future. Your satisfaction is important to us.

Best regards,
The Parfum Dubai Store team
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Abdulrahman O.
Rating: 1 out of 5
following a purchase from 09/09/2024
Since 09/09 I ordered my order and I have not received it yet and I cannot track the package. Thank you
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Response from PARFUM DUBAI STORE
Hello Abdulrahman,

Thank you for your message and we understand your frustration regarding your order. We will examine your situation immediately and will contact you to provide information on tracking your package. Thank you for your patience and understanding.

Best regards,
The PARFUM DUBAI STORE team
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Mohamed A.
Rating: 1 out of 5
following a purchase from 11/09/2024
I ordered 2 perfumes and to my surprise upon receipt the 2 perfumes are different from what I ordered, a counterfeit, customer service refuses to refund me because I opened the blister, merchant advice to avoid
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Response from PARFUM DUBAI STORE
Hello Mohamed,

Thank you for taking the time to share your experience. We are sorry that your order did not meet your expectations. Your satisfaction is essential to us. We invite you to contact us directly to better understand your situation and find a satisfactory solution.

Best regards,
The Parfum Dubai Store team
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Matteo M.
Rating: 1 out of 5
following a purchase from 11/09/2024
I have not received my package
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Response from PARFUM DUBAI STORE
Hello Matteo,

We are sorry to hear that you have not received your package. Your satisfaction is our absolute priority. We invite you to contact us directly so that we can resolve this issue quickly. Thank you for your understanding and trust.

Best regards,
The Parfum Dubai Store team
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Jersey N.
Rating: 1 out of 5
following a purchase from 05/09/2024
it still hasn't arrived
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Response from PARFUM DUBAI STORE
Hello Jersey,

Thank you for your feedback. We understand your frustration regarding the delivery and want to assure you that we are doing everything possible to ensure your order reaches you as soon as possible. Our team is at your disposal to track your package and answer your questions. We appreciate your patience and hope to fully satisfy you very soon.

Best regards,
The Parfum Dubai Store team
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Alexandra M.
Rating: 1 out of 5
following a purchase from 06/09/2024
They do not have my order in stock but do not inform me. I had to send I don't know how many messages to find out what was going on with my order. I am necessarily disappointed with the site which I find not very serious.
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Response from PARFUM DUBAI STORE
Hello Alexandra,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that you were not informed about the stock shortage regarding your order. Your disappointment is completely understandable and we take your feedback very seriously.

Please know that we are committed to improving our communication to avoid this kind of situation in the future. We hope to have the opportunity to offer you a better experience during your next orders.

Best regards,
The PARFUM DUBAI STORE team
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Mohamadally H.
Rating: 5 out of 5
following a purchase from 01/09/2024
Satisfied with the products, however no communication after order validation, until the order is taken over by the carrier
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Response from PARFUM DUBAI STORE
Dear Mohamadally, we sincerely thank you for your positive review and your rating of 5/5. We are delighted that the products satisfied you. We take your feedback regarding communication after order validation into account and we will work to improve this point in order to offer you an even more pleasant experience.
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Ivana K.
Rating: 1 out of 5
following a purchase from 06/09/2024
Delivery delay I do not recommend more than 2 weeks
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Response from PARFUM DUBAI STORE
Hello Ivana,

Thank you for your feedback. We are sorry to learn that you experienced a delivery delay. Your satisfaction is our priority, and we will do everything possible to improve our service. Please do not hesitate to contact us directly for any assistance.

Best regards,
The Parfum Dubai Store team
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Moussa A.
Rating: 5 out of 5
following a purchase from 24/08/2024
I received my package but late
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Response from PARFUM DUBAI STORE
Dear Moussa,

We sincerely thank you for your rating of 5/5 and for your loyalty to Parfum Dubai Store. We are delighted to learn that you received your package, although we understand that the delay may have been a source of disappointment. Please know that we are doing everything possible to improve our delivery service. Do not hesitate to contact us for any questions or requests.

Best regards,
The Parfum Dubai Store team
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Pierre M.
Rating: 1 out of 5
following a purchase from 24/08/2024
1 month for delivery Bad item No customer service
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Response from PARFUM DUBAI STORE
Hello Pierre,

Thank you for your feedback and we are sincerely sorry to learn about your disappointing experience. Please know that we take your comments very seriously. We are committed to improving our delivery service and customer support. Please do not hesitate to contact us directly to resolve this issue and provide you with satisfaction. Your trust is essential to us.

Best regards,
The Parfum Dubai Store team
S
Sidi Mohamed K.
Rating: 5 out of 5
following a purchase from 01/09/2024
Satisfied but I would have liked to have some samples to know the scent of the perfume because I would have ordered the Musk instead, however very good experience with the store
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Response from PARFUM DUBAI STORE
Dear Sidi Mohamed,

We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that your experience with our store was positive. We take your suggestion regarding samples into account and will integrate it into our reflection to improve our services. We hope to see you again soon at Parfum Dubai Store!

Best regards,
The Parfum Dubai Store team
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Frédéric L.
Rating: 1 out of 5
following a purchase from 24/08/2024
No response from customer service Package not shipped to date (2 weeks after payment) for an order over 100€
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Nicole L.
Rating: 5 out of 5
following a purchase from 24/08/2024
Perfect
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Response from PARFUM DUBAI STORE
Dear Nicole,

Thank you very much for your flattering review! We are delighted that you had a perfect experience on our site "PARFUM DUBAI STORE". Your satisfaction is our priority, and your encouragement motivates us to continue providing quality service.

Looking forward to seeing you again soon!

Best regards,
The PARFUM DUBAI STORE team
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Fatima C.
Rating: 5 out of 5
following a purchase from 22/06/2024
It smells very good and suits me perfectly, I fell in love as soon as I saw it
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Response from PARFUM DUBAI STORE
Dear Fatima,

We warmly thank you for your flattering review! We are delighted to learn that the perfume captivated you from the very first moment and that it perfectly meets your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site "PARFUM DUBAI STORE".

Best regards,
The PARFUM DUBAI STORE team
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Myriam D.
Rating: 5 out of 5
following a purchase from 26/06/2024
Perfect.
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Response from PARFUM DUBAI STORE
Hello Myriam,

Thank you very much for your flattering review! We are delighted that your experience on our site "PARFUM DUBAI STORE" was perfect. We look forward to serving you again!

Best regards,
The Parfum Dubai Store team
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