Customer reviews of PARFUM DUBAI STORE

Trust Attestation
8,1 /10
Overall rating: 8,1 out of 10
Based on 630 published reviews
5 464 74% 4 18 3% 3 6 1% 2 12 2% 1 130 21%

Summary of reviews

The store consistently delivers a smooth experience with fast delivery and well-packaged products, and customers frequently highlight the fragrances and their appealing scents. They report reliable order processing and timely arrivals, with several reviews noting easy transactions and well-wrapped parcels. Customer service and overall satisfaction shine in many experiences, with multiple mentions of recommending the store and returning for future purchases. Positive outcomes include accurate deliveries, pleasant scents, and prompt handling of orders.

1 star review

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I
Ilias H.
Rating: 1 out of 5
following a purchase from 27/08/2024
The perfume has arrived, it smells great but with a 1 month delay
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Response from PARFUM DUBAI STORE
Hello Ilias,

Thank you for taking the time to share your opinion. We are delighted to hear that you appreciate the perfume. We apologize for the delay in delivery and are working to optimize our process to avoid such inconveniences in the future. Your satisfaction is important to us.

Best regards,
The Parfum Dubai Store team
A
Abdulrahman O.
Rating: 1 out of 5
following a purchase from 09/09/2024
Since 09/09 I ordered my order and I have not received it yet and I cannot track the package. Thank you
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Response from PARFUM DUBAI STORE
Hello Abdulrahman,

Thank you for your message and we understand your frustration regarding your order. We will examine your situation immediately and will contact you to provide information on tracking your package. Thank you for your patience and understanding.

Best regards,
The PARFUM DUBAI STORE team
M
Mohamed A.
Rating: 1 out of 5
following a purchase from 11/09/2024
I ordered 2 perfumes and to my surprise upon receipt the 2 perfumes are different from what I ordered, a counterfeit, customer service refuses to refund me because I opened the blister, merchant advice to avoid
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Response from PARFUM DUBAI STORE
Hello Mohamed,

Thank you for taking the time to share your experience. We are sorry that your order did not meet your expectations. Your satisfaction is essential to us. We invite you to contact us directly to better understand your situation and find a satisfactory solution.

Best regards,
The Parfum Dubai Store team
M
Matteo M.
Rating: 1 out of 5
following a purchase from 11/09/2024
I have not received my package
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Response from PARFUM DUBAI STORE
Hello Matteo,

We are sorry to hear that you have not received your package. Your satisfaction is our absolute priority. We invite you to contact us directly so that we can resolve this issue quickly. Thank you for your understanding and trust.

Best regards,
The Parfum Dubai Store team
J
Jersey N.
Rating: 1 out of 5
following a purchase from 05/09/2024
it still hasn't arrived
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Response from PARFUM DUBAI STORE
Hello Jersey,

Thank you for your feedback. We understand your frustration regarding the delivery and want to assure you that we are doing everything possible to ensure your order reaches you as soon as possible. Our team is at your disposal to track your package and answer your questions. We appreciate your patience and hope to fully satisfy you very soon.

Best regards,
The Parfum Dubai Store team
A
Alexandra M.
Rating: 1 out of 5
following a purchase from 06/09/2024
They do not have my order in stock but do not inform me. I had to send I don't know how many messages to find out what was going on with my order. I am necessarily disappointed with the site which I find not very serious.
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Response from PARFUM DUBAI STORE
Hello Alexandra,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that you were not informed about the stock shortage regarding your order. Your disappointment is completely understandable and we take your feedback very seriously.

Please know that we are committed to improving our communication to avoid this kind of situation in the future. We hope to have the opportunity to offer you a better experience during your next orders.

Best regards,
The PARFUM DUBAI STORE team
I
Ivana K.
Rating: 1 out of 5
following a purchase from 06/09/2024
Delivery delay I do not recommend more than 2 weeks
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Response from PARFUM DUBAI STORE
Hello Ivana,

Thank you for your feedback. We are sorry to learn that you experienced a delivery delay. Your satisfaction is our priority, and we will do everything possible to improve our service. Please do not hesitate to contact us directly for any assistance.

Best regards,
The Parfum Dubai Store team
P
Pierre M.
Rating: 1 out of 5
following a purchase from 24/08/2024
1 month for delivery Bad item No customer service
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Response from PARFUM DUBAI STORE
Hello Pierre,

Thank you for your feedback and we are sincerely sorry to learn about your disappointing experience. Please know that we take your comments very seriously. We are committed to improving our delivery service and customer support. Please do not hesitate to contact us directly to resolve this issue and provide you with satisfaction. Your trust is essential to us.

Best regards,
The Parfum Dubai Store team
F
Frédéric L.
Rating: 1 out of 5
following a purchase from 24/08/2024
No response from customer service Package not shipped to date (2 weeks after payment) for an order over 100€
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Anne B.
Rating: 1 out of 5
following a purchase from 15/06/2024
Very long reception time and poor quality of packaging (tape everywhere, packaging not professional at all)
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