Customer reviews of Parfumerie de Dubaï

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 237 published reviews
5 217 92% 4 10 4% 3 2 1% 2 2 1% 1 6 3%

Summary of reviews

Parfumerie de Dubaï consistently delivers on-time, carefully packaged orders, with many customers praising fast shipping and reliable delivery that arrives in excellent condition. Customers highlight attentive and responsive service, precise order handling, and helpful after-sales support that swiftly resolves issues and maintains a positive experience. The store earns praise for authentic products, attractive prices, and a wide range of perfumes described as wonderful, long-lasting, and distinctive, with several notes on strong fragrance appeal and good longevity. Overall, customers repeatedly note smooth transactions, trustworthy site dealings, and high satisfaction with both products and the shopping experience.

Reviews 1 and 2 stars

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T
Thessaloniki A.
Rating: 1 out of 5
following a purchase from 03/01/2026
I have not yet received my order, I will keep you updated as soon as it arrives.
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Response from Parfumerie de Dubaï
Hello and thank you for your message.

According to the carrier's tracking, the package is marked as delivered.
Please feel free to get back to us to confirm receipt and share your feedback once the perfume is received.

We remain available if needed.
B
Burak A.
Rating: 1 out of 5
following a purchase from 19/12/2025
The wrong perfume was delivered
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Response from Parfumerie de Dubaï
Hello,

We are very sorry for this mistake.
The correct perfume has already been resent to you.

You will soon receive the tracking information so you can track your package.

Once again, we apologize for the inconvenience and thank you for your understanding.

Best regards,
Your Customer Service
R
Raffaella C.
Rating: 1 out of 5
following a purchase from 02/12/2025
I received another perfume and not the one I ordered!
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Response from Parfumerie de Dubaï
Good morning,

We sincerely apologize for the inconvenience and fully understand your disappointment.

This is most likely an order preparation error, and we take full responsibility for it.

We invite you to contact us directly indicating your order number and, if possible, a photo of the perfume received, so we can quickly verify the situation and offer you the most suitable solution (resending the correct product or refund).

Customer satisfaction is an absolute priority for us, and we will do what is necessary to resolve this issue as quickly as possible.

Thank you for your understanding and for the trust placed in Parfumerie de Dubai.
A
Alihya R.
Rating: 2 out of 5
following a purchase from 20/10/2025
The delivery expected between 3 and 6 days took 10 days.
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Response from Parfumerie de Dubaï
Hello Alihya,

Thank you for taking the time to share your experience. We are sorry to learn that the delivery took longer than expected. Your feedback is valuable and we will pass it on to our logistics team to improve our services. Please do not hesitate to contact us for any questions or assistance.

Best regards,
The team at Parfumerie de Dubai
R
Roy B.
Rating: 1 out of 5
following a purchase from 22/07/2025
Don't like the scent.
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Response from Parfumerie de Dubaï
Hello Roy,

Thank you for your feedback. We’re sorry to hear that the fragrance didn’t meet your expectations. Please feel free to explore our wide selection – we have many other perfumes that may better suit your tastes. Your satisfaction is our priority, and we remain at your disposal for any assistance.

Best regards,
The Parfumerie de Dubaï Team
M
Maramao M.
Rating: 2 out of 5
following a purchase from 07/07/2025
Good perfumes but arrived beyond the shipping times
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Response from Parfumerie de Dubaï
Thank you for your feedback. We are glad that you liked the perfumes. We are sorry that the delivery arrived beyond the expected times: we are working with our logistics partners to improve shipping times and ensure faster service.
P
Pascal S.
Rating: 1 out of 5
following a purchase from 29/06/2025
The shipping was ok. But the fragrance is very Bad. The smell is weak and holds barely
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Response from Parfumerie de Dubaï
Hello,
Thank you for your feedback. We’re sorry to hear that the fragrance did not meet your expectations in terms of intensity and longevity. Every nose is different, and sometimes certain notes feel lighter on the skin. We’d be happy to assist you in finding a fragrance that better matches your preferences. Please reach out to our customer service for a personalized recommendation.
D
Diane S.
Rating: 1 out of 5
following a purchase from 02/06/2025
I ordered and paid for two different perfumes and only received one. The attached receipt also indicates that there is only one perfume in the package. I am not receiving any response to my inquiries regarding my second perfume.
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Response from Parfumerie de Dubaï
Hello,
We completely understand your dissatisfaction. After checking, a preparation error is the cause of this problem. We want to assure you that we are doing everything possible to prevent this from happening again.
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