Customer reviews of Paris en un Clic

We bought tickets for the same day. Upon arrival, there was a queue of 300 people. It was not possible to get through, yet when purchasing the ticket, it was mentioned that there was a fast track.

A disaster? I will indeed make a complaint, it's a commented cruise that I booked with my class. The comments were totally inaudible, from start to finish, and moreover, other classes present were running everywhere, screaming every time we passed under a bridge without anyone from the team intervening. Therefore, I will request at least a partial refund.

This Seine River cruise was one of the worst experiences of our trip to Paris. We had to wait in line for more than two hours before boarding. The crowd management was terrible, and people were pushing aggressively just before we got on the boat. At one point, my 5-year-old child was almost crushed in the crowd, which was very frightening. The boat itself was outdated and poorly maintained, with broken chairs and worn facilities. Overall, the experience was stressful, uncomfortable, and not worth the time or money. I would not recommend this cruise to anyone. There are much better ways to enjoy Paris than spending hours in a chaotic queue for a disappointing boat ride. This cruise on the Seine was one of the worst experiences of our stay in Paris. We had to wait more than two hours in line before boarding. The organization was catastrophic and people were pushing just before boarding. At one point, my 5-year-old child almost got crushed by the crowd, which was very frightening. The boat itself was outdated and poorly maintained, with broken chairs and facilities in poor condition. Overall, the experience was stressful, uncomfortable, and absolutely not worth the time or money spent. I do not recommend this cruise to anyone. There are much better ways to enjoy Paris than spending hours in a chaotic queue for a disappointing boat ride. Save your money and avoid this cruise.

While waiting to board the boat Saturday evening at 21:30 in the rain, pick pockets stole my passport that I was carrying in a man bag behind zippers. I missed my flight home today, because of it.

My cruise reservation was canceled without me being notified. I just hope to be refunded. Thank you

We booked a Valentines Seine Cruise to be told that the boarding port had changed due to flooding. When we finally got there we were then told that the boat wouldn't be leaving the port but the dinner would still be served. We were told there would be a partial refund for this inconvenience. We never got the refund... It was disappointing to see other boats passing along the river while our Valentines cruise was stationary... Food was just ok.

We did not do the activity due to a prefectural decree, you refused to refund the tickets on the grounds that they are valid for two years, thank you Paris in one click.

I still have not recovered the amount of my tickets for the Seine cruise that was canceled on February 24.

Activity canceled (for a completely valid reason) and no response when I ask for information

I missed my visit because the train arrived late and there was no flexibility to schedule a visit or get a refund

Very disappointed with your services. We couldn't hear or understand anything from your explanations. Very, very disappointed.

Ridiculous. You only take reservations, knowing full well that thousands of people will take these sightseeing boats. It's theft. Disgusting way.

Very disappointing welcome. Food of poor quality and not well cooked. Furthermore, we were subject to the cancellation of the cruise tour of all the monuments due to the Seine being too high; to remedy this, they gave us two boat tickets valid for 2 years to redo the tour of the monuments, knowing that it would no longer be a cruise but a simple "visit" tour, without giving us the choice to obtain a partial refund due to this cancellation. Given the price I paid (460€), I expected much better.

Poorly indicated We have left and right Seine quays and asked several times The bateaux mouche Parisen 1 click....untraceable So we asked the Cie bateaux mouche cœur rouge It was this Cie in fact We walked and searched for 1 hour at the Alma metro exit

Unwelcoming

Painful, we couldn't spend the ticket because there were 3-hour lines

No distinction between people who already have their tickets and others. Queue marked by 'construction plastic' - unpleasant staff - passengers screaming at every bridge crossing: unbearable

Waited more than 30 minutes before departure, departure delayed by 20 minutes without any information, shortened visit: we did not see Notre Dame.. once again no explanation. Feeling treated like cattle.

I wasn't going to leave a review, but since you asked me... I was very disappointed with my boat trip, we were sitting on the roof of the boat and as soon as the boat started, we found ourselves with a lot of people standing around us. We had no view of the quays anymore. Moreover, it was impossible to hear the explanations about the history of Paris, the sound was too low.

Lack of respect and kindness from Pauline from Paris in a click during a call at 1:12 PM on 01/11/25.

Trip canceled due to flooding. No communication about a refund

1) Magnificent cruise 2) Live frustration, the amount having been deducted 2 (two) times.

Hello, Very poor organization to attend the fireworks on the Champs Elysées. We arrived at 9 PM at gate 6 where we had a first security check, which we totally approve. Then we got in a queue where we waited very disciplined, after an officer told us that it was the only way to enter the Champs Elysées site for a second check. We waited for 2 hours!!! Mainly with foreign tourists (South Korea, Brazil...) who were also very respectful of the rules while people were easily cutting in line from the right or left without being turned away by the overwhelmed law enforcement. When we found ourselves a few meters from the entrance of gate 6, finally!!!! They closed the barriers telling us that the public limit had been reached, that no one would enter anymore and that we had to go to gate 13 that is to say to Concorde to try to enter.... We traveled more than 500 km (from St Étienne) to have a New Year's Eve that we hoped would be unforgettable, but I can only imagine the disappointment of tourists coming from much further away. Very poor organization in advance to manage the flows, unnecessary waiting on our part, to not see the expected show. Score 0/20!!!! Sincerely. Mrs. and Mr. Poncet

Hello, I am getting back to you to report the problems we encountered. We did not have the correct address of the restaurant; there were only 25 seats downstairs and the rest of the seats upstairs and there were not enough glasses; the restaurants; we poured the wine into cardboard glasses. Same for the small spoons. The meal was served very quickly. Awaiting a response; have a nice day, Madame Million Valerie, member of SHISEIDO ORMES.

Food not good, friendly staff but my table was too far from the view.

Not great.

Upon arrival, we just asked if our 82-year-old mother could go through a special access, the young employee with long hair and glasses responded to me like a dog even though my question was phrased very politely! So young lady, if you work in customer relations, the least you can do is to be polite too instead of being aggressive as she was! Disgraceful! In the future, I will choose another booking site for my next visit!

Hello, I would have liked to give a better rating to this service but we could not appreciate the views of Paris. We were seated but many people stood in front of us preventing us from seeing. What's the point of having seats then? It's a shame.

After waiting a good half hour, we finally validate our tickets at the counter. We opted for a visit on Friday as departures were every half hour. We received no information that departures were actually every 45 minutes due to boat issues. We were with children so the wait was too long and we had to leave the queue. Unacceptable not to receive information in advance. We expect a gesture from the company that made us lose our time and money.

Completely ruined with the Charles de Gaulle metro station closed and the Champs Elysées closed for May 8th, we could not make it to the meeting. There's no point in organizing these events on a public holiday. Really disappointed and money wasted with no possibility of a refund. I especially advise against it since the reservation can be made directly at the Eiffel Tower.

Unhappy 39€ for a high chair for my 10-month-old grandson and the photographer who spills a glass and does not inform the waiter to change the tablecloth and napkins

You cannot get a refund even when canceling many days in advance! A nice scam! Be careful with the fine print when you book because it is marked 'non-refundable' in small. I find it borderline! I strongly advise against this site. Moreover, I received an email asking how my service went when I couldn't even attend and they knew it! Who are they mocking... us apparently. Best regards

We turned back in the middle of the trip, and could not see the advertised monuments: Notre Dame Cathedral in particular, without any explanation. The students were disappointed.

Disappointing walk because the route was limited and places on the platform were prohibited. Even if the level of the Seine is certainly the cause, it would have been commercial to warn us and reduce the ticket price, for example.

Location changed and no map was provided. Cab driver dropped me off in wrong location and the office was NOT helpful. Will never use again.