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S
Rating: 3 out of 5
The play was very good. But the service at the restaurant was not very satisfactory. Ready to discuss it in person
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Customer reviews of Paris en un Clic
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 1 696 published reviews
Summary of reviews
Paris en un Clic delivers consistently positive experiences across product quality and service. Guests highlight well-organized boat trips and friendly, knowledgeable guides who provide clear, engaging commentary and make the Parisian experience from the water feel unique and memorable. Reviews repeatedly praise smooth logistics, easy booking, reliable follow-up, and supportive staff who accommodate special requests and help groups enjoy a memorable outing. The overall experience is described as beautiful, enjoyable, and worth the detour to see Paris from different angles.
Reviews 1, 2 and 3 stars
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Rating: 1 out of 5
Upon arrival, we just asked if our 82-year-old mother could go through a special access, the young employee with long hair and glasses responded to me like a dog even though my question was phrased very politely! So young lady, if you work in customer relations, the least you can do is to be polite too instead of being aggressive as she was! Disgraceful! In the future, I will choose another booking site for my next visit!
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Response from Paris en un Clic
Dear Madam,
We have carefully noted your message. We are sorry for this event and regret the response you received on-site from the Bateaux Mouches company. However, we would like to clarify that we are Paris en un Clic and not the Bateaux Mouches company. Our platform is responsible for marketing a large number of venues in Paris (Cabarets, cruises, theaters, tours....). This does not diminish your disappointment regarding the response you received, however, we wanted to clarify things, particularly regarding your comment. In your review, the first comment (rated 1) concerns our services (the reservation and reception of your e-tickets), the second (rated 2) concerns the on-site service provided by the supplier, namely the Bateaux Mouches Company.
We remain at your disposal for any further clarification.
Best regards,
We have carefully noted your message. We are sorry for this event and regret the response you received on-site from the Bateaux Mouches company. However, we would like to clarify that we are Paris en un Clic and not the Bateaux Mouches company. Our platform is responsible for marketing a large number of venues in Paris (Cabarets, cruises, theaters, tours....). This does not diminish your disappointment regarding the response you received, however, we wanted to clarify things, particularly regarding your comment. In your review, the first comment (rated 1) concerns our services (the reservation and reception of your e-tickets), the second (rated 2) concerns the on-site service provided by the supplier, namely the Bateaux Mouches Company.
We remain at your disposal for any further clarification.
Best regards,
M
Rating: 3 out of 5
Quiet nice boat tour, but not interesting if you cannot be on the top of the boat.
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M
Rating: 3 out of 5
Nice cruise, but it would be better to give headphones for the guide instead of listening all the time to someone talking in a foreign language.
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B
Rating: 2 out of 5
We were disturbed by many people shouting on the boat. The staff tried to stop them and thank you to them, but when they saw it wasn't working, they stopped the comments. As someone who is not an expert in the city of Paris and wanted to show the monuments to my goddaughter while teaching her things, it was a lost cause and I had to manage with the app.
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C
Rating: 1 out of 5
Hello, I would have liked to give a better rating to this service but we could not appreciate the views of Paris. We were seated but many people stood in front of us preventing us from seeing. What's the point of having seats then? It's a shame.
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P
Rating: 3 out of 5
Way too much waiting. The audio texts are not updated, it's a shame to only talk about the old history and not the more recent one. I was disappointed not to pass in front of Notre Dame.
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C
Rating: 1 out of 5
After waiting a good half hour, we finally validate our tickets at the counter. We opted for a visit on Friday as departures were every half hour. We received no information that departures were actually every 45 minutes due to boat issues. We were with children so the wait was too long and we had to leave the queue. Unacceptable not to receive information in advance. We expect a gesture from the company that made us lose our time and money.
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G
Rating: 2 out of 5
Very long wait despite the reservation, as there are no time slots to book, you just go there and wait to board. The experience is nice and suggestive, especially for the view of the Eiffel Tower, but they let too many people on the boat and you feel cramped.
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M
Rating: 1 out of 5
Completely ruined with the Charles de Gaulle metro station closed and the Champs Elysées closed for May 8th, we could not make it to the meeting. There's no point in organizing these events on a public holiday. Really disappointed and money wasted with no possibility of a refund. I especially advise against it since the reservation can be made directly at the Eiffel Tower.
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V
Rating: 3 out of 5
Hello, we did not see the Île de la Cité and Notre Dame! Yet it was on the program....
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T
Rating: 2 out of 5
Hello, I am unhappy because I had requested an extra that was not communicated to the boat company. This extra was to celebrate the 10th wedding anniversary and therefore it did not have the same charm.
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Response from Paris en un Clic
Hello,
We understand your disappointment and apologize for any misunderstanding caused. Upon reviewing your initial request, you had indeed asked for a specific bottle to celebrate your wedding anniversary. However, it is important to note that our boat company receives a large number of clients each day, and our menus and services are established and presented in advance to ensure a pleasant and smooth experience for all our passengers.
Unfortunately, it is technically impossible for us to modify the menu or add specific items after its publication, given the volume of requests we receive. If we were to satisfy every particular request, it would make it difficult to manage our services effectively. We add the fact that your reservation was made 5 days before your visit, the orders with suppliers (and always considering the volume) are already validated.
However, we could have added items like candles, flowers, or other decorations to make your experience more special, however these last additions, present in the catalog, were not requested.
We understand your disappointment and hope that you also understand the challenges we face in maintaining our services at a high level for all our clients.
Please accept our apologies for any inconvenience caused and do not hesitate to contact us for any other questions or requests.
Best regards,
We understand your disappointment and apologize for any misunderstanding caused. Upon reviewing your initial request, you had indeed asked for a specific bottle to celebrate your wedding anniversary. However, it is important to note that our boat company receives a large number of clients each day, and our menus and services are established and presented in advance to ensure a pleasant and smooth experience for all our passengers.
Unfortunately, it is technically impossible for us to modify the menu or add specific items after its publication, given the volume of requests we receive. If we were to satisfy every particular request, it would make it difficult to manage our services effectively. We add the fact that your reservation was made 5 days before your visit, the orders with suppliers (and always considering the volume) are already validated.
However, we could have added items like candles, flowers, or other decorations to make your experience more special, however these last additions, present in the catalog, were not requested.
We understand your disappointment and hope that you also understand the challenges we face in maintaining our services at a high level for all our clients.
Please accept our apologies for any inconvenience caused and do not hesitate to contact us for any other questions or requests.
Best regards,
C
Rating: 1 out of 5
Unhappy 39€ for a high chair for my 10-month-old grandson and the photographer who spills a glass and does not inform the waiter to change the tablecloth and napkins
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L
Rating: 1 out of 5
You cannot get a refund even when canceling many days in advance! A nice scam! Be careful with the fine print when you book because it is marked 'non-refundable' in small. I find it borderline! I strongly advise against this site. Moreover, I received an email asking how my service went when I couldn't even attend and they knew it! Who are they mocking... us apparently. Best regards
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R
Rating: 3 out of 5
Too bad the boat turns back before the island of the city and the island of St. Louis. The comments are a bit superficial…
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M
Rating: 2 out of 5
The seats upstairs, once people stand up, those of us who remain seated can't see anything.
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S
Rating: 1 out of 5
We turned back in the middle of the trip, and could not see the advertised monuments: Notre Dame Cathedral in particular, without any explanation. The students were disappointed.
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M
Rating: 3 out of 5
The meal served was not gourmet as indicated on the site, moreover on the menu, it is specified that half a bottle of wine and water per person, as well as coffee are included in the menu, however we had to pay for all the drinks and after payment, return the bill for these drinks.
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R
Rating: 3 out of 5
Hello, Moderately satisfied because we learned that when we were present the planned route could not be done due to the rising waters so no monuments... The meal with the service was perfect.
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V
Rating: 3 out of 5
Beautiful outing but a lot of people difficult to see the sound is inaudible and the shortened route does not allow for the island of the city... too bad we were disappointed
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P
Rating: 2 out of 5
I expected to go down and see Notre Dame, besides the audio was not heard outside. The upper part of the boat was closed.
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P
Rating: 1 out of 5
Disappointing walk because the route was limited and places on the platform were prohibited. Even if the level of the Seine is certainly the cause, it would have been commercial to warn us and reduce the ticket price, for example.
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C
Rating: 1 out of 5
Location changed and no map was provided. Cab driver dropped me off in wrong location and the office was NOT helpful. Will never use again.
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M
Rating: 3 out of 5
Not bad. No staff member to control the queue.
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C
Rating: 3 out of 5
Nice walk but it lacks a guided tour with explanations about the monuments.
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R
Rating: 3 out of 5
The email should also be in English language not only in French.
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P
Rating: 3 out of 5
We were disappointed because we had requested to be on an open boat at the back like the "Jean Bruel" with 2 tables of 8 near the windows. We were on the "Zouave" quite enclosed with 2 tables in the center. Moreover, for the aperitif we did not have any appetizers even after asking 3 times.
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M
Rating: 3 out of 5
does not know what this sign corresponds to regarding the Parisian boats I have used.
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P
Rating: 3 out of 5
Very correct service. Only downside, the descriptive sound of the monuments seen was too weak. One had to listen closely.
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S
Rating: 2 out of 5
A bit disappointed, we don't see that many monuments. Punctuality appreciated.
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M
Rating: 2 out of 5
The boat did not go into Paris due to the level of the Seine, it should have been communicated
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A
Rating: 3 out of 5
Good
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L
Rating: 3 out of 5
Great, not expensive but the access to the upper deck was closed and we didn't see Notre Dame.
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A
Rating: 3 out of 5
The barcode received was not readable by the machine. We were lucky to meet very pleasant employees of the Parisian boats who quickly resolved the issue.
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T
Rating: 3 out of 5
The visit with the Parisian boats was really not great
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J
Rating: 3 out of 5
Hello, a bit disappointed with the top Bellevue restaurant
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A
Rating: 3 out of 5
The employees don’t know anything, they give you zero information, there is no organization and it is poorly planned. For New Year's they don't offer anything in particular, not even a hat. and the attitude of the employees, as in all of France, always leaves us expecting more from people, a shame. Aside from that, the spectacle of seeing Paris is always wonderful.
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D
Rating: 3 out of 5
Very good service...
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V
Rating: 3 out of 5
Beautiful walk and good guide but I only saw half of the visit. Too many people in front, we couldn't see anything even though we were seated outside and in the front row. People don't respect anything.
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N
Rating: 2 out of 5
Very disappointed
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