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G
Rating: 4 out of 5
very friendly site to visit PARIS
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Customer reviews of Paris en un Clic
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 1 696 published reviews
Summary of reviews
Paris en un Clic delivers consistently positive experiences across product quality and service. Guests highlight well-organized boat trips and friendly, knowledgeable guides who provide clear, engaging commentary and make the Parisian experience from the water feel unique and memorable. Reviews repeatedly praise smooth logistics, easy booking, reliable follow-up, and supportive staff who accommodate special requests and help groups enjoy a memorable outing. The overall experience is described as beautiful, enjoyable, and worth the detour to see Paris from different angles.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
Nice walk. However, a horrible engine smell throughout the trip. One thinks it must be very polluting!
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M
Rating: 4 out of 5
The sound coming from the speakers is not loud enough to understand all the comments well
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R
Rating: 4 out of 5
The outing could not take place due to a last-minute problem. So the outing was postponed to another date
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L
Rating: 4 out of 5
Superb cruise to discover Paris differently! Efficient staff! Small downside, just missing coffee with the menu! Otherwise very good, I recommend!
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S
Rating: 3 out of 5
Unintelligible comments while being up high. The sound was not loud enough at all. Otherwise, a nice cruise to discover some Parisian monuments.
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K
Rating: 4 out of 5
Pleasant outing however the guide could be a bit clearer and more personalized. We hear the description in 3 languages and the location is not always described at the right time. Moreover, the noise of children shouting at each bridge does not help. It would be interesting to have personal guides possibly via a smartphone app or something else.
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N
Rating: 4 out of 5
There should be signs at the RER exit because we don't know which side of the bridge we are on. Comments in French and English only would be sufficient because they are out of sync with the location of the boat.
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D
Rating: 3 out of 5
Very nice ride but impossible to hear the comments 900 people it would be necessary to increase the volume
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F
Rating: 3 out of 5
Good food. View from the boat too. The crew left much to be desired. While the other tables already had wine and appetizers, mine did not and it did not seem like they would bring any. I called the waiter, he came to me and said that in Europe you cannot raise your hand to call them. I knew that very well, but in Europe, can they leave a couple's table empty who paid 430 euros for dinner?
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M
Rating: 4 out of 5
Always interesting to rediscover the major must-sees from the Seine. Too bad the waiting area is swept by exhaust fumes and has a high noise level.
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J
Rating: 4 out of 5
No problems
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B
Rating: 1 out of 5
Not great.
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B
Rating: 4 out of 5
Cool and pleasant but in the middle of July it was too cold.
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A
Rating: 4 out of 5
Hello, the walk is very pleasant but two negative points - the smell of diesel - the sound to hear the visit and the delay between when she speaks and the place we pass by.
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T
Rating: 4 out of 5
Very pleasant cruise. Service is perfect. Meal: average because the wine is not of good quality and the meat is overcooked.
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S
Rating: 4 out of 5
Very nice walk on the Seine. A must if you only spend one day in Paris.
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L
Rating: 4 out of 5
Everything was perfect: welcome, meal, service... However, on the quay, the Paris Seine sign is not visible enough and I am waiting for a response that is not coming from the photographer for a complaint...
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S
Rating: 3 out of 5
It's a shame because when we are at the top we can't hear the explanations but otherwise the visit is nice
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D
Rating: 4 out of 5
We couldn't enjoy the explanations given along the route because of a poorly supervised school group by the teachers.
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E
Rating: 4 out of 5
Delighted with this outing
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L
Rating: 4 out of 5
It was good but not fast enough
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T
Rating: 4 out of 5
Excellent
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J
Rating: 4 out of 5
A calm and relaxing atmosphere for dinner and to have a good time either as a couple, with family or friends. Then a festive and friendly atmosphere at the end. An experience to repeat.
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E
Rating: 4 out of 5
Good, but seats in the middle of the boat, did not see the sights of Paris, too bad. Correct menu and good service.
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E
Rating: 4 out of 5
Excellent! A lot of professionalism. The price is well worth this activity. I will recommend it to all my acquaintances.
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N
Rating: 4 out of 5
Very good
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L
Rating: 3 out of 5
I cannot give more. The boat hit a bridge pillar which caused the glass bay above our table to shatter during our meal, a rain of glass debris fell on us. We are still waiting for an apology from management and perhaps compensation for an evening that was supposed to be magical and unfortunately was greatly spoiled.
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S
Rating: 3 out of 5
The play was very good. But the service at the restaurant was not very satisfactory. Ready to discuss it in person
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H
Rating: 1 out of 5
Upon arrival, we just asked if our 82-year-old mother could go through a special access, the young employee with long hair and glasses responded to me like a dog even though my question was phrased very politely! So young lady, if you work in customer relations, the least you can do is to be polite too instead of being aggressive as she was! Disgraceful! In the future, I will choose another booking site for my next visit!
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Response from Paris en un Clic
Dear Madam,
We have carefully noted your message. We are sorry for this event and regret the response you received on-site from the Bateaux Mouches company. However, we would like to clarify that we are Paris en un Clic and not the Bateaux Mouches company. Our platform is responsible for marketing a large number of venues in Paris (Cabarets, cruises, theaters, tours....). This does not diminish your disappointment regarding the response you received, however, we wanted to clarify things, particularly regarding your comment. In your review, the first comment (rated 1) concerns our services (the reservation and reception of your e-tickets), the second (rated 2) concerns the on-site service provided by the supplier, namely the Bateaux Mouches Company.
We remain at your disposal for any further clarification.
Best regards,
We have carefully noted your message. We are sorry for this event and regret the response you received on-site from the Bateaux Mouches company. However, we would like to clarify that we are Paris en un Clic and not the Bateaux Mouches company. Our platform is responsible for marketing a large number of venues in Paris (Cabarets, cruises, theaters, tours....). This does not diminish your disappointment regarding the response you received, however, we wanted to clarify things, particularly regarding your comment. In your review, the first comment (rated 1) concerns our services (the reservation and reception of your e-tickets), the second (rated 2) concerns the on-site service provided by the supplier, namely the Bateaux Mouches Company.
We remain at your disposal for any further clarification.
Best regards,
M
Rating: 3 out of 5
Quiet nice boat tour, but not interesting if you cannot be on the top of the boat.
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M
Rating: 3 out of 5
Nice cruise, but it would be better to give headphones for the guide instead of listening all the time to someone talking in a foreign language.
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A
Rating: 4 out of 5
Generally good. Very pleasant waiter. Music a bit loud. Appetizer correct but nothing more (champagne, mojito). Overall very satisfying.
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C
Rating: 1 out of 5
Hello, I would have liked to give a better rating to this service but we could not appreciate the views of Paris. We were seated but many people stood in front of us preventing us from seeing. What's the point of having seats then? It's a shame.
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V
Rating: 4 out of 5
Friendly staff :)
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C
Rating: 4 out of 5
Customer service is attentive, always there to facilitate procedures, I recommend.
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P
Rating: 3 out of 5
Way too much waiting. The audio texts are not updated, it's a shame to only talk about the old history and not the more recent one. I was disappointed not to pass in front of Notre Dame.
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J
Rating: 4 out of 5
It's a shame there was no announcement regarding the main sites or monuments seen along the way, also no announcement (or prior info) for the availability of the 'apéros'. Aside from these 2 remarks (which were also shared with other passengers), everything went very well.
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C
Rating: 1 out of 5
After waiting a good half hour, we finally validate our tickets at the counter. We opted for a visit on Friday as departures were every half hour. We received no information that departures were actually every 45 minutes due to boat issues. We were with children so the wait was too long and we had to leave the queue. Unacceptable not to receive information in advance. We expect a gesture from the company that made us lose our time and money.
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P
Rating: 4 out of 5
Very pleasant staff! Even though I understand the reasons, I regret that the walk was shortened by a few places, and not the least! The most interesting places on the boat (upstairs) were closed, forced to stay on the starboard side it is more difficult to follow the order of the places described by the audio guide (which is very well done by the way).
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