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A
Rating: 4 out of 5
Fast delivery
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Customer reviews of Patrice Mulato EN
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good products
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A
Rating: 4 out of 5
A delivery error with the products. I had to inform customer service. As a result, my ordered products were delivered later and I had to return the products delivered by mistake.
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A
Rating: 4 out of 5
Very satisfied with fast delivery
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A
Rating: 4 out of 5
Correct product, price for delivery (small tube 40 ml) way too expensive.
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A
Rating: 1 out of 5
I was deliberately sent another product (it was crossed out by hand on the summary sheet in the package) without being informed and despite sending 2 messages to customer service, I still have not received a response 2 weeks later..
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Response from Patrice Mulato EN
Hello, we replied to you by email on 15/11 and 19/11. Due to a logistics problem, we were unable to send your product back immediately. However, it arrived today so you will receive it quickly. We remain at your disposal. Best regards, the Patrice Mulato team.
A
Rating: 3 out of 5
I had requested the 'free' treatment in Venice Red color, which was indeed available on the site. However, I was delivered the 'burnt sienna' color that I had already ordered. After claiming, it has been 12 days that I am promised the sending of the treatment in Venice Red color, but nothing arrives...? The site should update its available products. Otherwise, a big thumbs up for the repigmenting products which are very effective and leave the hair soft and shiny.
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A
Rating: 3 out of 5
Hello, satisfied with the products and the site, only downside, the delivery is a bit long...
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A
Rating: 1 out of 5
I only give one star for now because my order is incomplete and I am waiting for a response to my message
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A
Rating: 4 out of 5
easy to browse site, however I don't know if the complete INCI list is displayed for each product...
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A
Rating: 3 out of 5
The color has faded
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A
Rating: 1 out of 5
Not simple
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Response from Patrice Mulato EN
Hello, What difficulties did you encounter following your order on our site? Best regards
A
Rating: 2 out of 5
Hello, I have prepared the return package that I posted to you today. I had to go to the post office to return a product not ordered sent instead of another received with more than a week delay; as well as a 40 ml product that was supposed to be included in the order, finally received 1 of 30 ml. In the end, 1 sample of 20 ml as compensation for an order received after more than a week of delay, 1 trip to the post office required for return, time spent in email exchanges, etc. And exchanges that are useless as they were refused by the mediation process while my return was meant to be accommodating... After-sales service
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Response from Patrice Mulato EN
small
A
Rating: 4 out of 5
Natural quality products. Very nice finish revives my red. Still a bit expensive...
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A
Rating: 4 out of 5
impeccable fast service
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A
Rating: 3 out of 5
Delivery on time, missing charlotte, no order form or little note inside. Product in good condition.
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A
Rating: 3 out of 5
My shampoos and treatments are great, the colors really don't last at all, after a week I have nothing left... too bad because at 25 euros the color you expect better!
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A
Rating: 4 out of 5
Clear and easy to use
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A
Rating: 4 out of 5
Disappointed by the brand
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A
Rating: 4 out of 5
Quick and careful shipping
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
The site is very well done
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Great
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
A bit messy, every time I am a bit lost
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A
Rating: 4 out of 5
The site is well made
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A
Rating: 1 out of 5
I sent a complaint and did not receive a response
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A
Rating: 3 out of 5
Shampoo received 2 weeks after the order
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A
Rating: 4 out of 5
No problem! Fast and responsive service. An error was made during the shipment of the products. As soon as I received my complaint, the service rectified the error. I recommend this site
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A
Rating: 4 out of 5
VERY EASY AND ACCESSIBLE
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A
Rating: 4 out of 5
Clear and well-made site.
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A
Rating: 2 out of 5
I am normally registered on this site. However, when I go there, I cannot log into my account. When I want to reset a new password, I am told that my email address is not valid. I don't understand... I had ordered not the Sienna Burnt repigmenting shampoo but the Sienna Burnt repigmenting cream treatment. I couldn't make a complaint because I can't access my order. And since I opened the product, not having paid attention...
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A
Rating: 2 out of 5
The order was not complete. One product was missing.
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A
Rating: 4 out of 5
Shipping and delivery quite fast.
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A
Rating: 4 out of 5
The information and products are easy to find.
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Very responsive
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A
Rating: 4 out of 5
The price is cheaper in the hairdresser's shop, too bad
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