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A
Rating: 4 out of 5
Order received well, but without the free sample mentioned in the order (but super products, nothing to complain about there)
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Customer reviews of Patrice Mulato EN
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very good site
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A
Rating: 3 out of 5
Site not very intuitive and the navigation could be improved.
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A
Rating: 4 out of 5
Quite complete even if I would like to have more video tutorials on the products.
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A
Rating: 4 out of 5
Very good experience. I recommend
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A
Rating: 4 out of 5
Fast shipping, impeccable package
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A
Rating: 4 out of 5
An easy-to-access site, where you can easily find your way around.
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A
Rating: 4 out of 5
effective
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A
Rating: 4 out of 5
Functional site, correct
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A
Rating: 3 out of 5
Fast and efficient
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A
Rating: 4 out of 5
Easy to use and clear site
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A
Rating: 4 out of 5
Great, too bad they no longer make some products without warning and without equivalents
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A
Rating: 4 out of 5
Good experience. Good communication. Shipping time a bit long however
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A
Rating: 3 out of 5
Hello,. I am naturally redhead. I have white hair that I wanted to repigment. After two attempts and a much longer application than indicated, the result is almost null...
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Response from Patrice Mulato EN
Hello, Indeed our repigmenters do not work like chemical dyes, therefore they only cover 10% of white hair. We are sorry that our products did not have the effect you were looking for on your hair. Best regards, The Patrice Mulato team
A
Rating: 4 out of 5
well-made site
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A
Rating: 4 out of 5
Fast and efficient
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A
Rating: 4 out of 5
No problem, fast
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A
Rating: 4 out of 5
no opinion
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A
Rating: 4 out of 5
Simple and effective!
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A
Rating: 4 out of 5
A site that offers quality products and does not damage hair.
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A
Rating: 4 out of 5
Very good.
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A
Rating: 3 out of 5
Attention, the order that was sent to me was completely wrong. It was well corrected and the after-sales service was very quick, but please ensure to prepare the orders well from the first shipment.
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A
Rating: 3 out of 5
Fast delivery but products not waterproof enough, it leaked!
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A
Rating: 3 out of 5
After buying the shampoo that I really like but the conditioner is disappointing, not nourishing.
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A
Rating: 4 out of 5
The structure of the site, and thus the navigation, is not optimal. Too much compartmentalization between the shop, advice, and product presentation. It feels like there are 2 different sites. The advice section could be a bit more detailed on the products and mixtures to choose for this or that desired shade with this or that natural base.
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A
Rating: 4 out of 5
Really a nice project, especially around natural products, not tested on animals.
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A
Rating: 4 out of 5
Serious site, order received quickly!
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Good site.
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A
Rating: 3 out of 5
Everything was perfect except for the one-week delay due to the Colissimo returned to the sender for a false address which turned out to be a bad excuse. If you grant me the free shipping for the next order, I will order a large shampoo and a 200ml repigmenting product.
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Response from Patrice Mulato EN
Hello,
Unfortunately, we are not in charge of postal services and cannot manage their deliveries.
However, our customer service has done what is necessary to resend the package to you.
We are sorry for the inconvenience and have done everything possible for your package to arrive.
Best regards
The Mulato team
Unfortunately, we are not in charge of postal services and cannot manage their deliveries.
However, our customer service has done what is necessary to resend the package to you.
We are sorry for the inconvenience and have done everything possible for your package to arrive.
Best regards
The Mulato team
A
Rating: 4 out of 5
Ease of use
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A
Rating: 2 out of 5
I was not informed of the arrival of the package, it almost went back to the sender.
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Response from Patrice Mulato EN
Hello,
This is surprising because when the post office or your relay point receives your package, you should receive an email to inform you.
We will report this to the post office.
Best regards,
The Mulato team
This is surprising because when the post office or your relay point receives your package, you should receive an email to inform you.
We will report this to the post office.
Best regards,
The Mulato team
A
Rating: 4 out of 5
Order arrived in good condition.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Professional site offering a wide range of products that address various hair concerns.
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A
Rating: 4 out of 5
The product descriptions are clear. The shipment of the ordered products went smoothly.
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A
Rating: 4 out of 5
Welcoming site, beautiful presentation of products.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good site
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