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A
Rating: 4 out of 5
Good
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Customer reviews of Patrice Mulato EN
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I don't see all the hair dye colors to shop and I would like to see a full color chart.
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A
Rating: 4 out of 5
Good experience, fast delivery.
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A
Rating: 4 out of 5
I found what I was looking for on the site, with a good promotion.
Fast and careful shipping.
The order arrived quickly, so quickly that it is still marked as pending on my account.
I had a doubt about the package when I received the email from the post office because I did not receive any email to notify me of the departure of my order as one usually receives with other sales sites.
A small bug to review because I really thought it was a scam.
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Fast and careful shipping.
The order arrived quickly, so quickly that it is still marked as pending on my account.
I had a doubt about the package when I received the email from the post office because I did not receive any email to notify me of the departure of my order as one usually receives with other sales sites.
A small bug to review because I really thought it was a scam.
A
Rating: 3 out of 5
Very happy with the hair mask and the repigmenting product but super disappointed with the shampoo, it was impossible to wash my hair with it, it made huge knots. It hurt. I will not use it...
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A
Rating: 3 out of 5
Package received with an open and leaking bottle
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A
Rating: 3 out of 5
The products seem very good, just a small delivery issue with the open shampoo that leaked in the box. I made a request to customer service, I am waiting for a response.
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A
Rating: 4 out of 5
Very good for years, the only downside since the site modification is that there is no way to change the delivery address to a relay point in Palma de Mallorca. I have to call for it to be taken into account...
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A
Rating: 1 out of 5
I did not receive my order even though I was debited on my bank account immediately.
I also have no response to my email sent several days ago.
I do not recommend this site at all.
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I also have no response to my email sent several days ago.
I do not recommend this site at all.
Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. We have run out of the product you ordered and we will proceed with your refund. I cannot find any trace of your email, could you please write to the address [email protected]? My colleague will quickly take care of your request. Please excuse us. We remain at your disposal, Best regards, The Patrice Mulato team
A
Rating: 4 out of 5
I already know this brand. I am happy with it. Delivery, nothing to say. Top notch.
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A
Rating: 1 out of 5
I received my package in bad condition, the products leaked in the box, very disappointed.
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Response from Patrice Mulato EN
Hello, We are sorry to hear that your package arrived in bad condition. We are forwarding the information to our logistics team. Please excuse us for the inconvenience and do not hesitate to contact our customer service for compensation: [email protected] We remain at your disposal, Best regards, The Patrice Mulato team.
A
Rating: 2 out of 5
Not smooth, bug when choosing the pickup point, difficulty tracking the order.
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A
Rating: 3 out of 5
No problem with the site.
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A
Rating: 4 out of 5
Detailed products, with well-made usage descriptions.
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A
Rating: 4 out of 5
The shampoo dries the hair a lot, impossible to use a brush without leaving a mass of hair after shampooing, the treatment is great though, I got the expected result, a very nice shine and the hair is soft afterwards. However, regarding the delivery, you shouldn't be in a hurry, I reordered a few days ago and it is still pending on the site.
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A
Rating: 1 out of 5
To date, I still have not received my entire order, yet the total amount has been debited from my account... Although I called and was assured of a follow-up, no news to date... not very serious this site! I really do not recommend it.
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience. We had a short-term stockout on this product and you placed your order before we had time to indicate it. I confirm that your request has been taken into account and that the missing product has been resent to you. Attached is the Colissimo tracking number: 6C19001545410 We remain at your disposal, The Patrice Mulato team.
A
Rating: 1 out of 5
Still haven't received my order despite the emails sent, at least inform us if they encounter any issues with shipping, I can understand that but nothing, order pending.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. We are indeed experiencing a problem with your order as we were out of stock on the ordered product. We have sent you a new product from our headquarters, here is the tracking number: 6A42508734490. Please excuse us for this delay. We remain at your disposal, The Patrice Mulato team
A
Rating: 4 out of 5
Very good product, both natural and colors hair well for a month. However, you have to pay the price! No gloves or soothing balm provided.
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A
Rating: 4 out of 5
Had to remove a star because it took over a month to receive my order to the UK. My initial order wasn't received despite the payment being taken. However, patricemulato.com redeemed themselves and sorted it all out in style. Thank you!
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
A simple online order and a compliant and fast delivery. Satisfactory transaction therefore.
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A
Rating: 3 out of 5
A bit of difficulty choosing not knowing what the pigmentation would give on white hair...
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A
Rating: 4 out of 5
Very fast delivery.
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A
Rating: 4 out of 5
No problem with the service and delivery.
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A
Rating: 4 out of 5
Happy with the product
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A
Rating: 4 out of 5
Fluid site and easy to find what you're looking for.
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A
Rating: 1 out of 5
Impossible to reach them either by email or by phone.?
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Response from Patrice Mulato EN
Hello, You can reach us by email at [email protected] or by phone at 04 78 61 38 45. Best regards, The Patrice Mulato team
A
Rating: 2 out of 5
One of the bottles opened, the product lost some of its content. Consider better packaging for the products.
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. We are forwarding the information to our logistics team. You can send a photo of the damaged package to [email protected] and we will take the necessary steps. We remain at your disposal, The Patrice Mulato team
A
Rating: 4 out of 5
Very clear site, easy to navigate.
The test to choose the repigmenting products could be more elaborate by offering mixes and more shades based on the base color, for example.
Translated reviews
The test to choose the repigmenting products could be more elaborate by offering mixes and more shades based on the base color, for example.
A
Rating: 4 out of 5
Honestly, I prefer the Facebook page. Much more attractive with its videos, tips, and advice
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A
Rating: 4 out of 5
I sometimes have trouble finding the product I am looking for. You have to type the exact name otherwise through the ranges you may not necessarily find it.
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A
Rating: 3 out of 5
Order remained pending for 13 days without explanation. I only received a response to my email once the package was received, to inform me that it had been delivered... We can do better in terms of order tracking...
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A
Rating: 4 out of 5
Fast shipping
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A
Rating: 3 out of 5
I ordered 3 products, a dye, a mask, and an oil. Unfortunately, the bottle of oil was poorly closed and a good part of the product leaked into the bottom of the delivery box!
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A
Rating: 4 out of 5
Okay and fast delivery. Products are always good. However, the card is huge for a small item.
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A
Rating: 3 out of 5
High shipping costs and no delivery tracking, you have to go to the site to view the status. Given the amount of shipping fees, I find it 'borderline'.
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A
Rating: 2 out of 5
Not very practical navigation
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A
Rating: 4 out of 5
I am very eager to see how my complaint will be handled
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A
Rating: 4 out of 5
My order arrived well but in the package, instead of the anti-dandruff lotion, there was a shampoo.
I placed a new order for a lotion and again I noticed while looking at my order confirmation after payment that it was again a shampoo instead of the lotion.
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I placed a new order for a lotion and again I noticed while looking at my order confirmation after payment that it was again a shampoo instead of the lotion.
Response from Patrice Mulato EN
Hello, We do not have an anti-dandruff lotion on our website. Only a shampoo and an exfoliating treatment. Best regards, The Patrice Mulato team
A
Rating: 4 out of 5
I find the site quite complete in terms of products and explanations on their uses.
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