The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Hello, We apologize for the inconvenience caused. Indeed, the carrier made a mistake with the pickup point, your package was delivered to a post office. Our customer service will contact you today to resend the products. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2024
Despite an allergic reaction, customer service reacted very well. The products remain of very good quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2024
damaged items arrived
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2024
The products are pleasant (the repigmenting treatments are very good)
I still can't find the color one effective for a light ash blonde that covers white hair
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2024
I received a dye that had spilled, on the bottle a post-it was stuck where it indicated a time, a date, a box number and a reference. I took a photo of this dye but despite several attempts to send it to customer service, the sending did not work. I then called and left a message but no one called me back. I paid €21.00 for the bottle.
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Response from Patrice Mulato EN
Hello, We are sorry that our product opened during delivery. Can you write to [email protected] and we can resend the product or refund you according to your preference. We apologize for the inconvenience caused. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2024
Products conform to the order, delivery wait time a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2024
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2024
an easy-to-use site, order confirmation received on time, if only the estimated delivery date could be mentioned when ordering.
otherwise everything is ok.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2024
Navigation nothing to complain about, but the shampoo had leaked in the package
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2024
Site quite clear, perfect delivery (fast and without problems) received in my mailbox.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2024
Box arrived torn, unusable products
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your package arrived in poor condition. We are forwarding the information to our carrier. Please do not hesitate to contact our customer service at [email protected] so that we can resend the products to you. Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/01/2024
You did not respond to my email!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2024
Well done site.
Order received very quickly.
For the products I am waiting to test them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2024
Order received quite quickly and complete
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2024
I recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2024
No order tracking information and no information given. I see on the collissimo site that my package is on hold, no notice, no SMS or email.
It's simply very bad as for contacting customer service by phone.
Pointed out.
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your shopping experience on our site did not satisfy you. I see that we sent you an email on 23/01 at 19:46 following your order and that your package was delivered on 30/01 to your pickup point. Regarding our customer service, it is available by phone from Monday to Thursday from 9 am to 6 pm and on Friday from 9 am to 12:30 pm, otherwise at the address [email protected] Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2024
I received my shampoo emptied in the box. At the price of the product, I am a bit angry
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2024
Incomplete package and yet paid. Purchase of 4 products (received 3, with a delivery note, noted that only 3 products). After calling customer service, I was told that one of the products I paid for is no longer in stock (why not block it on the site by marking it as out of stock). I was told that I would be refunded (more than a week without news). I called back, and I was told the same thing (I am still waiting). The out-of-stock product was also the most expensive of my order at 27 euros... I don't think I will recommend on the official site, too bad because good composition (natural).
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. I confirm that you have been refunded for the missing product and that our customer service contacted you by email on 16/01. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2024
Customer service unreachable
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Response from Patrice Mulato EN
Hello, Our customer service can be reached by email at [email protected] or by phone at 04 78 61 38 45. From Monday to Thursday from 9 am to 6 pm and Friday until 12:30 pm. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2023
Navigation was difficult at first. Then okay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2024
The products are excellent - the distribution caps are useless; the product, especially the repigmenting ones, does not pass through the opening..
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2023
1 product missing from my order, no response from customer service and no refund… that’s called theft…
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. Our company was closed from December 22 to January 2, we are processing your request as quickly as possible. Best regards, The Patrice Mulato team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2023
Good pleasant products, gentle on the hair. Sometimes a few white hairs persist but overall very satisfied :)
An idea would be to make refills to avoid taking bottles again and requiring less plastic :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2023
I ordered for the first time on the site. Very fast reception time. I just tested the natural coloring 'color one', I did the test on their site to help me choose the color but the result seems too dark to me and; what is destabilizing is that the container (the bottle) is expressed in ml while to prepare your coloring it's in grams. So, it ends up being very expensive because I practically used the whole bottle just for 1 coloring.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2023
Good products I highly recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2023
Easy site navigation, waiting for delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2023
Very bad experience: my package is marked as delivered at the pickup point but it never arrived there. To this day I still don't have my package, I send messages every day to customer service for help and I have received no response, I am very disappointed I do not recommend this site at all.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your delivery. You had contact with our customer service yesterday to find a solution. We apologize for the inconvenience caused. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2023
Average
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2023
I didn't succeed on the first try
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2023
Super
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2023
I was sent a volumizing shampoo instead of the repigmenting treatment ordered...
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your order. My colleague resent you the correct product on Tuesday 12/09 and responded to you today by email. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2023
Impossible to process the online payment - for a delivery in Belgium
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our site. It is normally possible to place an order for delivery in Belgium. What problem did you encounter? Did you try to contact your bank? We remain at your disposal, Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2023
I am really disappointed. Following a refund request on my order, which is still 'pending' processing, customer service no longer responds to me neither to my emails nor to the phone. The number rings into the void and hangs up automatically. Customer service is managed like a bad relationship on a dating site. If you like being ghosted without explanations, you can go for it! But here, you lose money... I went from a delay of 2/3 working days for the refund to almost 2 weeks... 'Great!'
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our customer service. As explained in the email you received on 17/08, your order will indeed be refunded. Due to the return from vacation and reduced staff, your refund has taken a few days longer but it will be processed this week. We remain at your disposal and apologize for the inconvenience caused. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2023
Package received with the shampoo cap unscrewed so the product leaked in the package. No gesture from the seller.
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your package arrived damaged. We will resend a package this week with a new product. We remain at your disposal, Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2023
Disappointed by the delivery time almost 10 days. Product received in a box with chocolate and blood stains. When opening the jar there is no seal to protect the product, result: lots of cream on the opening lid which gives the impression that the product has already been used.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our service. We are forwarding your feedback to our logistics provider immediately. Regarding the delivery time, the company was closed from 28/07 to 16/08, a message was posted on our site to inform internet users. We remain at your disposal, Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2023
Order placed on August 13. Although a tracking number was given to me, there was no possible indication. I called, the receptionist was really great. She also saw the problem. Since it was for a wedding 2 days later, she advised me to buy it from one of her retailers near my home. I am delighted with the customer service, I am just waiting for the refund of the package. And after trying the shampoo and the color-repair treatment, I can say it's great! Even the hairdresser this morning told me great result. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2023
I ordered my product on August 7, it is now August 18 and I still have not received my product. This slowness does not inspire confidence. In business, this 'detail' is very important for customer loyalty.
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Response from Patrice Mulato EN
Hello, Our company was closed from 28/07 to 16/08. An absence message was posted on our site in the form of a pop-up. We apologize for any inconvenience caused if you did not see the message. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2023
Product still not received
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Response from Patrice Mulato EN
Hello, Our company was closed from 28/07 to 16/08. An absence message was posted on our site in the form of a pop-up. We apologize for any inconvenience caused if you did not see the message. Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/07/2023
Order for a color-repair treatment and not a shampoo noted but still debited
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Response from Patrice Mulato EN
Hello, Can you confirm that you received your treatment and not a shampoo? From our side, we see that it is a treatment that has been sent. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2023
I received the free capsules but not the paid items
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Response from Patrice Mulato EN
Hello, Your order was shipped on 17/08 so you have not yet received your order. Our company was closed from 28/07 to 15/08: a message was posted on our website. We remain at your disposal. Best regards, The Patrice Mulato team
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