Customer reviews of Patrice Mulato EN

9,3 /10

Based on 2 440 published reviews

5 1 865 76% 4 401 16% 3 83 3% 2 30 1% 1 61 3%

Summary of reviews

The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 22/05/2020 à 15h21 following a purchase from 09/05/2020

Fast delivery

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Acheteur Vérifié

Published on 22/05/2020 à 08h29 following a purchase from 10/05/2020

Very good

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Acheteur Vérifié

Published on 21/05/2020 à 17h23 following a purchase from 06/05/2020

Pleasant and friendly site

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Acheteur Vérifié

Published on 21/05/2020 à 15h28 following a purchase from 06/05/2020

I did not receive the appropriate response to my request. I asked the question on the site before applying color 06 for blonde highlights and I was answered long after, talking to me about dark highlights... A phone call would be more appropriate to ask our questions directly and not make mistakes.

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Response from Patrice Mulato EN Published on 29/05/2020

Hello,
Thank you for your message.
We are sorry for not having responded quickly enough to your request. We take your feedback into account and do our best to be more responsive.
Best regards,
The Patrice Mulato team

Acheteur Vérifié

Published on 19/05/2020 à 12h41 following a purchase from 03/05/2020

Very good product but I did not receive the cap

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Acheteur Vérifié

Published on 19/05/2020 à 11h15 following a purchase from 02/05/2020

First order on the site and happy. I already knew the product that I have been using for years, in blue version to neutralize yellow tones back then and the Venetian blonde. The order went well and the delivery was more or less fast despite confinement.

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Acheteur Vérifié

Published on 14/05/2020 à 20h21 following a purchase from 30/04/2020

Well designed, too bad some products do not live up to the promises

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Acheteur Vérifié

Published on 13/05/2020 à 16h15 following a purchase from 25/04/2020

Easy order, products as described, well packaged

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Acheteur Vérifié

Published on 12/05/2020 à 21h59 following a purchase from 28/04/2020

Fast delivery.
A bit hard to find the test to know which product would suit our hair and needs.

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Acheteur Vérifié

Published on 12/05/2020 à 17h44 following a purchase from 25/04/2020

Quality products, but not everything is for sale to individuals. quick treatment

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Acheteur Vérifié

Published on 12/05/2020 à 10h56 following a purchase from 20/04/2020

very good

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Acheteur Vérifié

Published on 10/05/2020 à 22h45 following a purchase from 22/04/2020

very well made site... nothing to say

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Acheteur Vérifié

Published on 10/05/2020 à 19h50 following a purchase from 20/04/2020

Very good site and product. Small disappointment about not receiving my free charlotte in my package.

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Acheteur Vérifié

Published on 06/05/2020 à 09h02 following a purchase from 06/04/2020

I never received the product, and customer service does not respond to emails or phone calls

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Response from Patrice Mulato EN Published on 28/05/2020

Hello,
Thank you for your message.
We apologize for the response time, we are doing our best since the resumption to respond to customers and manage transport issues.
For your information, your order was resent on May 15.
Best regards,
The Patrice Mulato team

Acheteur Vérifié

Published on 05/05/2020 à 13h33 following a purchase from 20/04/2020

Ease of navigation on the site, fast delivery.
Very good product, satisfactory result.

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Acheteur Vérifié

Published on 05/05/2020 à 13h30 following a purchase from 18/04/2020

Interesting site

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Acheteur Vérifié

Published on 05/05/2020 à 13h22 following a purchase from 15/04/2020

First time I order a dye.
Clear site. Ease of ordering.

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Acheteur Vérifié

Published on 30/04/2020 à 17h37 following a purchase from 11/04/2020

Very good product that perfectly covers white hair. It is easy to apply.
I only find it regrettable that a cape, gloves, and even a brush are not provided with the product.
For me, the color is quite dark. If I had to do it again, I would take a shade lighter.

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Acheteur Vérifié

Published on 30/04/2020 à 11h58 following a purchase from 10/04/2020

very good products!

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Acheteur Vérifié

Published on 29/04/2020 à 15h01 following a purchase from 14/04/2020

I never received my package and the customer service never replied to me.

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Response from Patrice Mulato EN Published on 29/05/2020

Hello,
We resent your order on 15/05.
We apologize for the inconvenience caused. Delivery times are still currently extended.
Sincerely,
The Patrice Mulato team

Acheteur Vérifié

Published on 28/04/2020 à 16h11 following a purchase from 09/04/2020

Reasonable price, quality smell and appearance of very good taste. Excellent care but I criticize the hold of the pigmentation (which is very pretty)

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Acheteur Vérifié

Published on 28/04/2020 à 08h21 following a purchase from 05/04/2020

Well thought out site especially since we can quickly find the shampoo that suits us thanks to the hair type link.

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Acheteur Vérifié

Published on 27/04/2020 à 12h50 following a purchase from 11/04/2020

Color chart not readable enough

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Acheteur Vérifié

Published on 26/04/2020 à 10h04 following a purchase from 07/04/2020

Product that does not itch! That's important! It's the first time I'm doing my color and the shade is not exactly the same as usual but I will seek advice from your advisors!

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Acheteur Vérifié

Published on 25/04/2020 à 16h14 following a purchase from 08/04/2020

Although one item was missing from my order, everything went well;

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Acheteur Vérifié

Published on 25/04/2020 à 07h41 following a purchase from 08/04/2020

You can't really see the color charts.

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Acheteur Vérifié

Published on 24/04/2020 à 16h18 following a purchase from 01/04/2020

Practical order with the confinement. I appreciated not having to pay for shipping costs.

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Acheteur Vérifié

Published on 23/04/2020 à 13h03 following a purchase from 04/04/2020

The categories are not very intuitive. I took a while to find the range of products I was looking for.

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Acheteur Vérifié

Published on 22/04/2020 à 17h45 following a purchase from 04/04/2020

Satisfactory service and delivery

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Acheteur Vérifié

Published on 22/04/2020 à 14h24 following a purchase from 05/04/2020

Navigation a bit tedious to find the desired product such as detangling, hair mask.

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Acheteur Vérifié

Published on 20/04/2020 à 16h33 following a purchase from 06/04/2020

When you don't know the brand it's a bit complicated to find what you're looking for but you manage. Fast delivery despite the situation. Careful packaging.

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Acheteur Vérifié

Published on 20/04/2020 à 13h41 following a purchase from 02/04/2020

Hello
I finished the green hair... I managed to remove everything finally almost ...
I will not buy the products again .. I still like the repigmenting ones...
Have a nice day

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Response from Patrice Mulato EN Published on 21/04/2020

Hello,
Thank you for your message.
I am sorry to read that our products did not meet your expectations properly.
We had recommended via email to use our Ocre d'Havane repigmenting duo before applying Color One to avoid these green reflections. Did you follow this protocol as indicated by email?
Best regards,
Perrine

Acheteur Vérifié

Published on 20/04/2020 à 13h06 following a purchase from 03/04/2020

Speed and products in good condition. However, when you ask questions on the site, you never get a response.... that's why I take away one star

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Acheteur Vérifié

Published on 18/04/2020 à 14h45 following a purchase from 04/04/2020

Clear site. We would like more advice

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Acheteur Vérifié

Published on 13/04/2020 à 17h19 following a purchase from 26/03/2020

Very good products except for the hair coloring which is totally ineffective

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Acheteur Vérifié

Published on 09/03/2020 à 23h27 following a purchase from 13/01/2020

I received the products quickly

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Acheteur Vérifié

Published on 29/02/2020 à 11h56 following a purchase from 17/02/2020

Perfect

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Acheteur Vérifié

Published on 21/02/2020 à 15h22 following a purchase from 10/02/2020

fast delivery, well packaged. But I had trouble finding the chromatic coloring during my order.

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Acheteur Vérifié

Published on 13/02/2020 à 15h52 following a purchase from 31/01/2020

Good clear site.

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Acheteur Vérifié

Published on 03/02/2020 à 13h47 following a purchase from 21/01/2020

Disappointed with the result for the price

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Response from Patrice Mulato EN Published on 04/02/2020

Hello,
I have noted your dissatisfaction regarding your order. Please feel free to contact us at [email protected] for the best advice according to your hair type and percentage of white hair. Natural origin dyes can sometimes be difficult to master and we are here to support you.
I remain at your disposal,
Perrine