The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Order placed but 4 days after the order still in processing .. even though I was debited. Phone number on the invoice nonexistent.
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. We have contacted our logistics provider who is shipping your order today. We remain at your disposal. Best regards, The Patrice Mulato team
S
S L.
Rating: 1 out of 5
following a purchase from 06/11/2024
My order was sent to an unknown address on the other side of France. The messaging integrated into the site for customer service does not work.
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Response from Patrice Mulato EN
Hello, I see that your order has been delivered to your address in the 94. If you do not have this information, can you provide us with the details? By phone at 04 78 61 38 45 or by email [email protected] Please excuse us for the inconvenience caused, We remain at your disposal The Patrice Mulato team
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M R.
Rating: 3 out of 5
following a purchase from 01/11/2024
It could be improved
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A R.
Rating: 1 out of 5
following a purchase from 30/09/2024
No response from them following a return of the package, non-existent customer service, no refund, I will therefore have to turn to the consumer protection association. Unacceptable in 2024
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. Our customer service had indeed taken your request into account and the refund has been processed. Do not hesitate to get back to us if you have any questions. We remain at your disposal Best regards The Patrice Mulato team
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T S.
Rating: 1 out of 5
following a purchase from 10/10/2024
Still haven't received my order!!! It's been a month
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. We have indeed run out of the product you ordered. A new package is leaving our offices today. We are once again sorry for this delay. We remain at your disposal, Best regards, The Patrice Mulato team
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F F.
Rating: 2 out of 5
following a purchase from 17/10/2024
I did not receive my order but someone else's. And it's impossible to contact customer service
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. Have you sent an email to [email protected]? If so, your request is being processed and will be handled as soon as possible. Our team remains at your disposal, Best regards
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R S.
Rating: 1 out of 5
following a purchase from 08/10/2024
I wrote you an email to tell you that upon receiving the package the shampoo had leaked and no one replied to me
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. Our customer service is doing everything possible to respond to your complaint. A new package will be sent to you. Your request has been taken into account. Our team remains at your disposal, Best regards
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M L.
Rating: 3 out of 5
following a purchase from 12/09/2024
Order placed on 12/09. No news, on the site "order pending". I contact the site which replies to me on 19/09 to tell me that the order is available at the relay point (in approximate French). I had neither email nor sms so the seller was reluctant to give me my package despite my ID. I also receive on the 19th the email with the €5 offered on my first order... A bit late
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2024
I only received one product and still no refund or receipt of the missing item
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. I confirm that your product will indeed be refunded this week. We remain at your disposal, Best regards The Patrice Mulato team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2024
I haven’t received my order. It’s showing as “on hold” when I look in my account. I’ve tried contacting Patrice Mulato through the contact area on the website but the message doesn’t go through. I’ve called them but just get a voicemail and can’t talk to anyone. I’ve tried contacting them through facebook, facebook messenger and instagram, but nobody responds. I’m beginning to wonder if the website is even genuine. I’ll have to contact my bank to do a charge back.
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Response from Patrice Mulato EN
Hello, You placed your order on September 1st and as it is over £135 we have to go through a longer process. It will be delivered soon. You wrote on Facebook on the 04 afternoon and you got a reply on the 06 morning. I'm sorry for the inconvenience and we're doing everything we can to ensure that you receive your order quickly. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2024
Very happy with the hair mask and the repigmenting product but super disappointed with the shampoo, it was impossible to wash my hair with it, it made huge knots. It hurt. I will not use it...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2024
Package received with an open and leaking bottle
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2024
The products seem very good, just a small delivery issue with the open shampoo that leaked in the box. I made a request to customer service, I am waiting for a response.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2024
I did not receive my order even though I was debited on my bank account immediately.
I also have no response to my email sent several days ago.
I do not recommend this site at all.
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. We have run out of the product you ordered and we will proceed with your refund. I cannot find any trace of your email, could you please write to the address [email protected]? My colleague will quickly take care of your request. Please excuse us. We remain at your disposal, Best regards, The Patrice Mulato team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2024
I received my package in bad condition, the products leaked in the box, very disappointed.
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Response from Patrice Mulato EN
Hello, We are sorry to hear that your package arrived in bad condition. We are forwarding the information to our logistics team. Please excuse us for the inconvenience and do not hesitate to contact our customer service for compensation: [email protected] We remain at your disposal, Best regards, The Patrice Mulato team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2024
Not smooth, bug when choosing the pickup point, difficulty tracking the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/06/2024
No problem with the site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2024
To date, I still have not received my entire order, yet the total amount has been debited from my account... Although I called and was assured of a follow-up, no news to date... not very serious this site! I really do not recommend it.
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience. We had a short-term stockout on this product and you placed your order before we had time to indicate it. I confirm that your request has been taken into account and that the missing product has been resent to you. Attached is the Colissimo tracking number: 6C19001545410 We remain at your disposal, The Patrice Mulato team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2024
Still haven't received my order despite the emails sent, at least inform us if they encounter any issues with shipping, I can understand that but nothing, order pending.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. We are indeed experiencing a problem with your order as we were out of stock on the ordered product. We have sent you a new product from our headquarters, here is the tracking number: 6A42508734490. Please excuse us for this delay. We remain at your disposal, The Patrice Mulato team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2024
A bit of difficulty choosing not knowing what the pigmentation would give on white hair...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2024
Impossible to reach them either by email or by phone.?
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Response from Patrice Mulato EN
Hello, You can reach us by email at [email protected] or by phone at 04 78 61 38 45. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/05/2024
One of the bottles opened, the product lost some of its content. Consider better packaging for the products.
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. We are forwarding the information to our logistics team. You can send a photo of the damaged package to [email protected] and we will take the necessary steps. We remain at your disposal, The Patrice Mulato team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2024
Order remained pending for 13 days without explanation. I only received a response to my email once the package was received, to inform me that it had been delivered... We can do better in terms of order tracking...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2024
I ordered 3 products, a dye, a mask, and an oil. Unfortunately, the bottle of oil was poorly closed and a good part of the product leaked into the bottom of the delivery box!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2024
High shipping costs and no delivery tracking, you have to go to the site to view the status. Given the amount of shipping fees, I find it 'borderline'.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/04/2024
Not very practical navigation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2024
It's too long, I still haven't been delivered.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. Indeed, the carrier made a mistake with the pickup point, your package was delivered to a post office. Our customer service will contact you today to resend the products. Best regards, The Patrice Mulato team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2024
Despite an allergic reaction, customer service reacted very well. The products remain of very good quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2024
damaged items arrived
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2024
I received a dye that had spilled, on the bottle a post-it was stuck where it indicated a time, a date, a box number and a reference. I took a photo of this dye but despite several attempts to send it to customer service, the sending did not work. I then called and left a message but no one called me back. I paid €21.00 for the bottle.
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Response from Patrice Mulato EN
Hello, We are sorry that our product opened during delivery. Can you write to [email protected] and we can resend the product or refund you according to your preference. We apologize for the inconvenience caused. Best regards, The Patrice Mulato team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2024
Box arrived torn, unusable products
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your package arrived in poor condition. We are forwarding the information to our carrier. Please do not hesitate to contact our customer service at [email protected] so that we can resend the products to you. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/01/2024
You did not respond to my email!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2024
No order tracking information and no information given. I see on the collissimo site that my package is on hold, no notice, no SMS or email.
It's simply very bad as for contacting customer service by phone.
Pointed out.
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your shopping experience on our site did not satisfy you. I see that we sent you an email on 23/01 at 19:46 following your order and that your package was delivered on 30/01 to your pickup point. Regarding our customer service, it is available by phone from Monday to Thursday from 9 am to 6 pm and on Friday from 9 am to 12:30 pm, otherwise at the address [email protected] Best regards, The Patrice Mulato team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2024
I received my shampoo emptied in the box. At the price of the product, I am a bit angry
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2024
Incomplete package and yet paid. Purchase of 4 products (received 3, with a delivery note, noted that only 3 products). After calling customer service, I was told that one of the products I paid for is no longer in stock (why not block it on the site by marking it as out of stock). I was told that I would be refunded (more than a week without news). I called back, and I was told the same thing (I am still waiting). The out-of-stock product was also the most expensive of my order at 27 euros... I don't think I will recommend on the official site, too bad because good composition (natural).
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. I confirm that you have been refunded for the missing product and that our customer service contacted you by email on 16/01. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2024
Customer service unreachable
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Response from Patrice Mulato EN
Hello, Our customer service can be reached by email at [email protected] or by phone at 04 78 61 38 45. From Monday to Thursday from 9 am to 6 pm and Friday until 12:30 pm. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2023
1 product missing from my order, no response from customer service and no refund… that’s called theft…
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. Our company was closed from December 22 to January 2, we are processing your request as quickly as possible. Best regards, The Patrice Mulato team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2023
Very bad experience: my package is marked as delivered at the pickup point but it never arrived there. To this day I still don't have my package, I send messages every day to customer service for help and I have received no response, I am very disappointed I do not recommend this site at all.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your delivery. You had contact with our customer service yesterday to find a solution. We apologize for the inconvenience caused. Best regards, The Patrice Mulato team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2023
Average
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2023
I was sent a volumizing shampoo instead of the repigmenting treatment ordered...
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your order. My colleague resent you the correct product on Tuesday 12/09 and responded to you today by email. Best regards, The Patrice Mulato team
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