The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Impossible to process the online payment - for a delivery in Belgium
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our site. It is normally possible to place an order for delivery in Belgium. What problem did you encounter? Did you try to contact your bank? We remain at your disposal, Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2023
I am really disappointed. Following a refund request on my order, which is still 'pending' processing, customer service no longer responds to me neither to my emails nor to the phone. The number rings into the void and hangs up automatically. Customer service is managed like a bad relationship on a dating site. If you like being ghosted without explanations, you can go for it! But here, you lose money... I went from a delay of 2/3 working days for the refund to almost 2 weeks... 'Great!'
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our customer service. As explained in the email you received on 17/08, your order will indeed be refunded. Due to the return from vacation and reduced staff, your refund has taken a few days longer but it will be processed this week. We remain at your disposal and apologize for the inconvenience caused. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2023
Package received with the shampoo cap unscrewed so the product leaked in the package. No gesture from the seller.
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your package arrived damaged. We will resend a package this week with a new product. We remain at your disposal, Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2023
Disappointed by the delivery time almost 10 days. Product received in a box with chocolate and blood stains. When opening the jar there is no seal to protect the product, result: lots of cream on the opening lid which gives the impression that the product has already been used.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our service. We are forwarding your feedback to our logistics provider immediately. Regarding the delivery time, the company was closed from 28/07 to 16/08, a message was posted on our site to inform internet users. We remain at your disposal, Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2023
I ordered my product on August 7, it is now August 18 and I still have not received my product. This slowness does not inspire confidence. In business, this 'detail' is very important for customer loyalty.
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Response from Patrice Mulato EN
Hello, Our company was closed from 28/07 to 16/08. An absence message was posted on our site in the form of a pop-up. We apologize for any inconvenience caused if you did not see the message. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2023
Product still not received
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Response from Patrice Mulato EN
Hello, Our company was closed from 28/07 to 16/08. An absence message was posted on our site in the form of a pop-up. We apologize for any inconvenience caused if you did not see the message. Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/07/2023
Order for a color-repair treatment and not a shampoo noted but still debited
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Response from Patrice Mulato EN
Hello, Can you confirm that you received your treatment and not a shampoo? From our side, we see that it is a treatment that has been sent. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2023
I received the free capsules but not the paid items
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Response from Patrice Mulato EN
Hello, Your order was shipped on 17/08 so you have not yet received your order. Our company was closed from 28/07 to 15/08: a message was posted on our website. We remain at your disposal. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2023
I am extremely angry. I did not receive the right products in the order I received. I sent an email to get the necessary information to make a return and to this day I have not received any response. I am still waiting.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, which is why we are sorry to learn that you had a bad experience with your order. Our company is closed on Friday afternoons and weekends, perhaps you tried to reach us during this period? Please feel free to email [email protected] specifying your order number. Your request will be processed as soon as possible. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2023
I only received half of my order and it's impossible to reach customer service by phone because the given number leads to nothing... I'm waiting for a response via their site where I left a message.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, which is why we are sorry to hear that you had a bad experience with your order. Our company is closed on Friday afternoons and weekends, perhaps you tried to reach us during this period? Please feel free to email [email protected] specifying your order number. Your request will be processed as soon as possible. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2023
The color did not take well on my roots
They came out yellow
So I'm going darker to see...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2023
My shampoo was listed on the site and once my order was sent, the next day I received an email saying out of stock. It would be wise to update the site.
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. We try to be as rigorous as possible with stock updates but indeed we had a one-day delay on this product. We remain at your disposal and are doing everything we can to rectify our mistake. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2023
Order not received. No response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2023
Listen, it's not bad but we still search and often have to go back to find something...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2023
Low... it never worked and I received nothing...
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Response from Patrice Mulato EN
Hello, Your order is still "pending payment" on our side. You must not have completed the transaction. Please feel free to contact us at [email protected] if you have any difficulties paying on our site. Best regards, Perrine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2023
Fast delivery, excellent products, but I take away one star for the packaging: why all these polystyrene flakes in the (oversized) box?? Crumpled paper would be more than enough for a plastic shampoo bottle... It's a shame for a brand boasting the naturalness of its products to still use this polluting and non-recyclable material :(
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2022
Missing product. Customer service unreachable.
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Response from Patrice Mulato EN
Hello, Please excuse us for this inconvenience. Following your exchanges with our sales service on Monday, we were out of stock on the reference. This item has returned to stock and we have shipped your order today. We remain at your disposal for any further information. Best regards,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/11/2022
The package arrived poorly sealed and for the price of the products I expected a much higher level of customer experience.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused, and we are escalating the packaging issue to our logistics platform. We remain at your disposal, The Patrice Mulato team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
No problem with registration but I couldn't pay with an e-card. I gave up on the second attempt and went to another site. No payment issues with an e-card.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
No problem registering but no way to pay with a virtual Visa card. I had to go to another site to make my purchase.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2022
Order placed on September 22 at 22:43, request collissimo.
Since September 23 at 8:54, in "waiting to be handed over to the post office".
It is September 27 at 21:45, impossible to have any information on the site, the data seems inaccessible, and yet my account is recognized.
For 4 days, no information and delivery not made.
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. We will resend your package as soon as possible from our headquarters because we have no information on our side either, it is probably lost. Best regards. The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2022
I have not received my order to this day. And have no information. I even contacted customer service but no response.
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Response from Patrice Mulato EN
Hello, We had published a message on our site stating that the company was closed from July 29 to August 16, and that orders could not be shipped before our return. We are sorry for the inconvenience caused. Your order will be shipped quickly from today. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2022
What a hassle to order, plus the site is not fluid at all!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2022
Very disappointed. I did not receive the ordered products. Email sent to customer service: no response!!!
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. Our customer service has acknowledged your email today and will send you a package this week with the correct products. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2022
Overall average review on repigmenting treatments.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/01/2022
Order received quickly. Needed customer service, first response was ok then nothing more.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
I am delighted with some products, especially the colors, but others contain harmful substances for health. Moreover, I returned these products that do not satisfy me due to their composition, and I have to this day (10 days later) no response, nor to my email.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/05/2021
Readable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2021
Missing gloves in the package
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/02/2021
explanatory not very clear
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Response from Patrice Mulato EN
Hello, Thank you for your message. To help us improve, could you please specify what was not clear on our site? Thank you for the time you give us. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
The site itself is clear and easy to navigate
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2020
does not cover white hair at all
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2020
I ordered two items, received in two shipments but without explanations or tracking number, I initially thought it was an oversight. The least one could do would be to inform, it would avoid many issues. I will not recommend.
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Response from Patrice Mulato EN
Hello,
We are sorry for not informing you. Indeed, we had a stock shortage on your product and tried to send it to you as quickly as possible.
Best regards,
The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
Being very allergic, I turned to this product. I am disappointed because on my white hair appears red while my hair is very black. Plus, I have scalp itching while this product is supposed to be safe!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2020
I prefer to buy from my hairdresser.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
I did not receive the appropriate response to my request. I asked the question on the site before applying color 06 for blonde highlights and I was answered long after, talking to me about dark highlights... A phone call would be more appropriate to ask our questions directly and not make mistakes.
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Response from Patrice Mulato EN
Hello,
Thank you for your message.
We are sorry for not having responded quickly enough to your request. We take your feedback into account and do our best to be more responsive.
Best regards,
The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2020
Quality products, but not everything is for sale to individuals. quick treatment
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2020
I never received the product, and customer service does not respond to emails or phone calls
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Response from Patrice Mulato EN
Hello,
Thank you for your message.
We apologize for the response time, we are doing our best since the resumption to respond to customers and manage transport issues.
For your information, your order was resent on May 15.
Best regards,
The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2020
I never received my package and the customer service never replied to me.
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Response from Patrice Mulato EN
Hello,
We resent your order on 15/05.
We apologize for the inconvenience caused. Delivery times are still currently extended.
Sincerely,
The Patrice Mulato team
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