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A
Rating: 3 out of 5
Reasonable price, quality smell and appearance of very good taste. Excellent care but I criticize the hold of the pigmentation (which is very pretty)
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Customer reviews of Patrice Mulato EN
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
The categories are not very intuitive. I took a while to find the range of products I was looking for.
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A
Rating: 2 out of 5
Hello
I finished the green hair... I managed to remove everything finally almost ...
I will not buy the products again .. I still like the repigmenting ones...
Have a nice day
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I finished the green hair... I managed to remove everything finally almost ...
I will not buy the products again .. I still like the repigmenting ones...
Have a nice day
Response from Patrice Mulato EN
Hello,
Thank you for your message.
I am sorry to read that our products did not meet your expectations properly.
We had recommended via email to use our Ocre d'Havane repigmenting duo before applying Color One to avoid these green reflections. Did you follow this protocol as indicated by email?
Best regards,
Perrine
Thank you for your message.
I am sorry to read that our products did not meet your expectations properly.
We had recommended via email to use our Ocre d'Havane repigmenting duo before applying Color One to avoid these green reflections. Did you follow this protocol as indicated by email?
Best regards,
Perrine
A
Rating: 1 out of 5
Disappointed with the result for the price
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Response from Patrice Mulato EN
Hello,
I have noted your dissatisfaction regarding your order. Please feel free to contact us at [email protected] for the best advice according to your hair type and percentage of white hair. Natural origin dyes can sometimes be difficult to master and we are here to support you.
I remain at your disposal,
Perrine
I have noted your dissatisfaction regarding your order. Please feel free to contact us at [email protected] for the best advice according to your hair type and percentage of white hair. Natural origin dyes can sometimes be difficult to master and we are here to support you.
I remain at your disposal,
Perrine
A
Rating: 1 out of 5
I was deliberately sent another product (it was crossed out by hand on the summary sheet in the package) without being informed and despite sending 2 messages to customer service, I still have not received a response 2 weeks later..
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Response from Patrice Mulato EN
Hello, we replied to you by email on 15/11 and 19/11. Due to a logistics problem, we were unable to send your product back immediately. However, it arrived today so you will receive it quickly. We remain at your disposal. Best regards, the Patrice Mulato team.
A
Rating: 3 out of 5
I had requested the 'free' treatment in Venice Red color, which was indeed available on the site. However, I was delivered the 'burnt sienna' color that I had already ordered. After claiming, it has been 12 days that I am promised the sending of the treatment in Venice Red color, but nothing arrives...? The site should update its available products. Otherwise, a big thumbs up for the repigmenting products which are very effective and leave the hair soft and shiny.
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A
Rating: 3 out of 5
Hello, satisfied with the products and the site, only downside, the delivery is a bit long...
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A
Rating: 1 out of 5
I only give one star for now because my order is incomplete and I am waiting for a response to my message
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A
Rating: 3 out of 5
The color has faded
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A
Rating: 1 out of 5
Not simple
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Response from Patrice Mulato EN
Hello, What difficulties did you encounter following your order on our site? Best regards
A
Rating: 2 out of 5
Hello, I have prepared the return package that I posted to you today. I had to go to the post office to return a product not ordered sent instead of another received with more than a week delay; as well as a 40 ml product that was supposed to be included in the order, finally received 1 of 30 ml. In the end, 1 sample of 20 ml as compensation for an order received after more than a week of delay, 1 trip to the post office required for return, time spent in email exchanges, etc. And exchanges that are useless as they were refused by the mediation process while my return was meant to be accommodating... After-sales service
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Response from Patrice Mulato EN
small
A
Rating: 3 out of 5
Delivery on time, missing charlotte, no order form or little note inside. Product in good condition.
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A
Rating: 3 out of 5
My shampoos and treatments are great, the colors really don't last at all, after a week I have nothing left... too bad because at 25 euros the color you expect better!
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A
Rating: 1 out of 5
I sent a complaint and did not receive a response
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A
Rating: 3 out of 5
Shampoo received 2 weeks after the order
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A
Rating: 2 out of 5
I am normally registered on this site. However, when I go there, I cannot log into my account. When I want to reset a new password, I am told that my email address is not valid. I don't understand... I had ordered not the Sienna Burnt repigmenting shampoo but the Sienna Burnt repigmenting cream treatment. I couldn't make a complaint because I can't access my order. And since I opened the product, not having paid attention...
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A
Rating: 2 out of 5
The order was not complete. One product was missing.
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A
Rating: 3 out of 5
Unattractive, lacks practicality
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A
Rating: 3 out of 5
Delivery was a bit long but it arrived well and everything was in perfect condition
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A
Rating: 3 out of 5
Not bad
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A
Rating: 1 out of 5
Very disappointed
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A
Rating: 3 out of 5
Good products but non-compliant delivery (the missing product was delivered later)
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A
Rating: 1 out of 5
Products not received
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A
Rating: 3 out of 5
I used the ash treatment product (shampoo + care) to fade the remnants of a golden blonde balayage (I am naturally ash blonde)
Almost miraculous effect immediately after use but which completely disappears after 2 days and despite repeated use, no 'underlying' improvement.
Pleasant care but the shampoo dries the hair and is a bit slow to lather.
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Almost miraculous effect immediately after use but which completely disappears after 2 days and despite repeated use, no 'underlying' improvement.
Pleasant care but the shampoo dries the hair and is a bit slow to lather.
A
Rating: 3 out of 5
Site not very intuitive and the navigation could be improved.
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A
Rating: 3 out of 5
Fast and efficient
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A
Rating: 3 out of 5
Hello,. I am naturally redhead. I have white hair that I wanted to repigment. After two attempts and a much longer application than indicated, the result is almost null...
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Response from Patrice Mulato EN
Hello, Indeed our repigmenters do not work like chemical dyes, therefore they only cover 10% of white hair. We are sorry that our products did not have the effect you were looking for on your hair. Best regards, The Patrice Mulato team
A
Rating: 3 out of 5
Attention, the order that was sent to me was completely wrong. It was well corrected and the after-sales service was very quick, but please ensure to prepare the orders well from the first shipment.
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A
Rating: 3 out of 5
Fast delivery but products not waterproof enough, it leaked!
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A
Rating: 3 out of 5
After buying the shampoo that I really like but the conditioner is disappointing, not nourishing.
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A
Rating: 3 out of 5
Everything was perfect except for the one-week delay due to the Colissimo returned to the sender for a false address which turned out to be a bad excuse. If you grant me the free shipping for the next order, I will order a large shampoo and a 200ml repigmenting product.
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Response from Patrice Mulato EN
Hello,
Unfortunately, we are not in charge of postal services and cannot manage their deliveries.
However, our customer service has done what is necessary to resend the package to you.
We are sorry for the inconvenience and have done everything possible for your package to arrive.
Best regards
The Mulato team
Unfortunately, we are not in charge of postal services and cannot manage their deliveries.
However, our customer service has done what is necessary to resend the package to you.
We are sorry for the inconvenience and have done everything possible for your package to arrive.
Best regards
The Mulato team
A
Rating: 2 out of 5
I was not informed of the arrival of the package, it almost went back to the sender.
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Response from Patrice Mulato EN
Hello,
This is surprising because when the post office or your relay point receives your package, you should receive an email to inform you.
We will report this to the post office.
Best regards,
The Mulato team
This is surprising because when the post office or your relay point receives your package, you should receive an email to inform you.
We will report this to the post office.
Best regards,
The Mulato team
A
Rating: 3 out of 5
not bad overall, but I would have preferred a darker color. the mask allows for a more intense color, but after the shaping I don't see the difference. see if this lightens it further...
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A
Rating: 2 out of 5
I am not happy with this order, there was an issue with the delivery but I have already expressed my dissatisfaction.
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Response from Patrice Mulato EN
Hello,
We are sorry for the inconvenience caused, has the problem been resolved?
We remain at your disposal.
The Mulato team
We are sorry for the inconvenience caused, has the problem been resolved?
We remain at your disposal.
The Mulato team
A
Rating: 3 out of 5
Late delivery due to holidays.
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Response from Patrice Mulato EN
Hello,
We are sorry that you were affected by the summer holidays.
Best regards,
The Mulato team
We are sorry that you were affected by the summer holidays.
Best regards,
The Mulato team
A
Rating: 2 out of 5
It gives beautiful reflections, but for white hair, it's not great, it gives yellow reflections, the difference is too obvious, I won't buy it again.
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Response from Patrice Mulato EN
Hello,
We are surprised and sorry that the product did not bring you complete satisfaction.
To reduce the yellow reflections on white hair, you can use the blue earth repigmenting treatment.
Best regards,
The Mulato team
We are surprised and sorry that the product did not bring you complete satisfaction.
To reduce the yellow reflections on white hair, you can use the blue earth repigmenting treatment.
Best regards,
The Mulato team
A
Rating: 2 out of 5
Does not yellow more than another product... Leaves hair rough.
Moreover, the pump does not work!
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Moreover, the pump does not work!
Response from Patrice Mulato EN
Hello,
We are sorry for the inconvenience, can you give me the batch number so we can check if this is the only product in this case?
We are quite surprised by your opinion on this product, we generally receive good feedback on this product. We are sorry that this product did not bring you complete satisfaction.
Best regards,
The Mulato team
We are sorry for the inconvenience, can you give me the batch number so we can check if this is the only product in this case?
We are quite surprised by your opinion on this product, we generally receive good feedback on this product. We are sorry that this product did not bring you complete satisfaction.
Best regards,
The Mulato team
A
Rating: 3 out of 5
I love the Mulato shampoos, the only problem is that I find them unfortunately expensive
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A
Rating: 3 out of 5
Good products, but a product error in the delivery.
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A
Rating: 3 out of 5
NO PROBLEM
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