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M
Rating: 4 out of 5
Easy to use
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Customer reviews of Patrice Mulato EN
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
I have ordered several times
Satisfied with the products on the site and the delivery of the order
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Satisfied with the products on the site and the delivery of the order
G
Rating: 2 out of 5
2 stars for the package tracking
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C
Rating: 1 out of 5
order not received. I am disappointed for a first order with you.
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Response from Patrice Mulato EN
Hello, Your package will be delivered tomorrow according to the colissimo tracking: https://www.laposte.fr/outils/suivre-vos-envois?code=6A85758671139 We remain at your disposal, Best regards The Patrice Mulato team
I
Rating: 4 out of 5
Well-constructed site, easy to find products
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V
Rating: 1 out of 5
Hello, the hair spray was damaged and the box is completely wet. I need a full refund and the package is being returned to you (I haven't opened anything - it's clear that all the spray has come out of the bottle). Thank you in advance for your quick response
n°66313
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n°66313
Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience. Our customer service has processed your refund today. We remain at your disposal, Best regards The Patrice Mulato team
M
Rating: 4 out of 5
The order was delivered quickly, the package is not damaged and the products received are indeed the ordered products.
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D
Rating: 1 out of 5
I never received my order.
I contacted customer service but was told to wait 10 days for a response from their logistics and instead of trying to solve my problem, I was offered a 15% discount code. Very disappointed with their way of handling customer requests.
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I contacted customer service but was told to wait 10 days for a response from their logistics and instead of trying to solve my problem, I was offered a 15% discount code. Very disappointed with their way of handling customer requests.
Response from Patrice Mulato EN
Hello, Our teams had indeed taken your request into account and we had reshipped your package. Delivery is scheduled for tomorrow 29/11. Here is the tracking number: https://www.laposte.fr/outils/suivre-vos-envois?code=6A82793672220 We apologize for the inconvenience and remain at your disposal. Best regards, The Patrice Mulato team
N
Rating: 1 out of 5
Order placed but 4 days after the order still in processing .. even though I was debited. Phone number on the invoice nonexistent.
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. We have contacted our logistics provider who is shipping your order today. We remain at your disposal. Best regards, The Patrice Mulato team
S
Rating: 1 out of 5
My order was sent to an unknown address on the other side of France. The messaging integrated into the site for customer service does not work.
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Response from Patrice Mulato EN
Hello, I see that your order has been delivered to your address in the 94. If you do not have this information, can you provide us with the details? By phone at 04 78 61 38 45 or by email [email protected] Please excuse us for the inconvenience caused, We remain at your disposal The Patrice Mulato team
A
Rating: 1 out of 5
No response from them following a return of the package, non-existent customer service, no refund, I will therefore have to turn to the consumer protection association. Unacceptable in 2024
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. Our customer service had indeed taken your request into account and the refund has been processed. Do not hesitate to get back to us if you have any questions. We remain at your disposal Best regards The Patrice Mulato team
C
Rating: 4 out of 5
Good site with a lot of choices and fast delivery, I recommend
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T
Rating: 1 out of 5
Still haven't received my order!!! It's been a month
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. We have indeed run out of the product you ordered. A new package is leaving our offices today. We are once again sorry for this delay. We remain at your disposal, Best regards, The Patrice Mulato team
F
Rating: 2 out of 5
I did not receive my order but someone else's. And it's impossible to contact customer service
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. Have you sent an email to [email protected]? If so, your request is being processed and will be handled as soon as possible. Our team remains at your disposal, Best regards
R
Rating: 1 out of 5
I wrote you an email to tell you that upon receiving the package the shampoo had leaked and no one replied to me
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. Our customer service is doing everything possible to respond to your complaint. A new package will be sent to you. Your request has been taken into account. Our team remains at your disposal, Best regards
M
Rating: 4 out of 5
The site is very well made. No problem.
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A
Rating: 1 out of 5
I only received one product and still no refund or receipt of the missing item
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. I confirm that your product will indeed be refunded this week. We remain at your disposal, Best regards The Patrice Mulato team
A
Rating: 1 out of 5
I haven’t received my order. It’s showing as “on hold” when I look in my account. I’ve tried contacting Patrice Mulato through the contact area on the website but the message doesn’t go through. I’ve called them but just get a voicemail and can’t talk to anyone. I’ve tried contacting them through facebook, facebook messenger and instagram, but nobody responds. I’m beginning to wonder if the website is even genuine. I’ll have to contact my bank to do a charge back.
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Response from Patrice Mulato EN
Hello, You placed your order on September 1st and as it is over £135 we have to go through a longer process. It will be delivered soon. You wrote on Facebook on the 04 afternoon and you got a reply on the 06 morning. I'm sorry for the inconvenience and we're doing everything we can to ensure that you receive your order quickly. Best regards
A
Rating: 4 out of 5
Super repigmenting range, lasts long, but much less effective on the lengths.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
I don't see all the hair dye colors to shop and I would like to see a full color chart.
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A
Rating: 4 out of 5
Good experience, fast delivery.
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A
Rating: 4 out of 5
I found what I was looking for on the site, with a good promotion.
Fast and careful shipping.
The order arrived quickly, so quickly that it is still marked as pending on my account.
I had a doubt about the package when I received the email from the post office because I did not receive any email to notify me of the departure of my order as one usually receives with other sales sites.
A small bug to review because I really thought it was a scam.
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Fast and careful shipping.
The order arrived quickly, so quickly that it is still marked as pending on my account.
I had a doubt about the package when I received the email from the post office because I did not receive any email to notify me of the departure of my order as one usually receives with other sales sites.
A small bug to review because I really thought it was a scam.
A
Rating: 4 out of 5
Very good for years, the only downside since the site modification is that there is no way to change the delivery address to a relay point in Palma de Mallorca. I have to call for it to be taken into account...
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A
Rating: 1 out of 5
I did not receive my order even though I was debited on my bank account immediately.
I also have no response to my email sent several days ago.
I do not recommend this site at all.
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I also have no response to my email sent several days ago.
I do not recommend this site at all.
Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. We have run out of the product you ordered and we will proceed with your refund. I cannot find any trace of your email, could you please write to the address [email protected]? My colleague will quickly take care of your request. Please excuse us. We remain at your disposal, Best regards, The Patrice Mulato team
A
Rating: 4 out of 5
I already know this brand. I am happy with it. Delivery, nothing to say. Top notch.
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A
Rating: 1 out of 5
I received my package in bad condition, the products leaked in the box, very disappointed.
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Response from Patrice Mulato EN
Hello, We are sorry to hear that your package arrived in bad condition. We are forwarding the information to our logistics team. Please excuse us for the inconvenience and do not hesitate to contact our customer service for compensation: [email protected] We remain at your disposal, Best regards, The Patrice Mulato team.
A
Rating: 2 out of 5
Not smooth, bug when choosing the pickup point, difficulty tracking the order.
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A
Rating: 4 out of 5
Detailed products, with well-made usage descriptions.
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A
Rating: 4 out of 5
The shampoo dries the hair a lot, impossible to use a brush without leaving a mass of hair after shampooing, the treatment is great though, I got the expected result, a very nice shine and the hair is soft afterwards. However, regarding the delivery, you shouldn't be in a hurry, I reordered a few days ago and it is still pending on the site.
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A
Rating: 1 out of 5
To date, I still have not received my entire order, yet the total amount has been debited from my account... Although I called and was assured of a follow-up, no news to date... not very serious this site! I really do not recommend it.
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience. We had a short-term stockout on this product and you placed your order before we had time to indicate it. I confirm that your request has been taken into account and that the missing product has been resent to you. Attached is the Colissimo tracking number: 6C19001545410 We remain at your disposal, The Patrice Mulato team.
A
Rating: 1 out of 5
Still haven't received my order despite the emails sent, at least inform us if they encounter any issues with shipping, I can understand that but nothing, order pending.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. We are indeed experiencing a problem with your order as we were out of stock on the ordered product. We have sent you a new product from our headquarters, here is the tracking number: 6A42508734490. Please excuse us for this delay. We remain at your disposal, The Patrice Mulato team
A
Rating: 4 out of 5
Very good product, both natural and colors hair well for a month. However, you have to pay the price! No gloves or soothing balm provided.
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A
Rating: 4 out of 5
Had to remove a star because it took over a month to receive my order to the UK. My initial order wasn't received despite the payment being taken. However, patricemulato.com redeemed themselves and sorted it all out in style. Thank you!
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
A simple online order and a compliant and fast delivery. Satisfactory transaction therefore.
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A
Rating: 4 out of 5
Very fast delivery.
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A
Rating: 4 out of 5
No problem with the service and delivery.
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A
Rating: 4 out of 5
Happy with the product
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A
Rating: 4 out of 5
Fluid site and easy to find what you're looking for.
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