The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Package received with the shampoo cap unscrewed so the product leaked in the package. No gesture from the seller.
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your package arrived damaged. We will resend a package this week with a new product. We remain at your disposal, Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2023
Order placed on August 13. Although a tracking number was given to me, there was no possible indication. I called, the receptionist was really great. She also saw the problem. Since it was for a wedding 2 days later, she advised me to buy it from one of her retailers near my home. I am delighted with the customer service, I am just waiting for the refund of the package. And after trying the shampoo and the color-repair treatment, I can say it's great! Even the hairdresser this morning told me great result. Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/07/2023
Order for a color-repair treatment and not a shampoo noted but still debited
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Response from Patrice Mulato EN
Hello, Can you confirm that you received your treatment and not a shampoo? From our side, we see that it is a treatment that has been sent. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2023
I received the free capsules but not the paid items
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Response from Patrice Mulato EN
Hello, Your order was shipped on 17/08 so you have not yet received your order. Our company was closed from 28/07 to 15/08: a message was posted on our website. We remain at your disposal. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2023
I am extremely angry. I did not receive the right products in the order I received. I sent an email to get the necessary information to make a return and to this day I have not received any response. I am still waiting.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, which is why we are sorry to learn that you had a bad experience with your order. Our company is closed on Friday afternoons and weekends, perhaps you tried to reach us during this period? Please feel free to email [email protected] specifying your order number. Your request will be processed as soon as possible. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2023
I find the natural One color satisfactory but I think that for the price there should be a bit more quantity. I have medium-length hair and each time I have to start a new tube, the quantity is not sufficient for a single application. Here is my opinion. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2023
I only received half of my order and it's impossible to reach customer service by phone because the given number leads to nothing... I'm waiting for a response via their site where I left a message.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, which is why we are sorry to hear that you had a bad experience with your order. Our company is closed on Friday afternoons and weekends, perhaps you tried to reach us during this period? Please feel free to email [email protected] specifying your order number. Your request will be processed as soon as possible. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2023
fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2023
effective and secure
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2023
hello
I have already used the product I am ordering and I am very satisfied
so I continue and I talk about it to those around me
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2023
My shampoo was listed on the site and once my order was sent, the next day I received an email saying out of stock. It would be wise to update the site.
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. We try to be as rigorous as possible with stock updates but indeed we had a one-day delay on this product. We remain at your disposal and are doing everything we can to rectify our mistake. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2023
Well-made site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2023
Order not received. No response.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2023
Nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2023
Very easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2023
Very good, quick order, fast delivery, compliant item.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2023
Low... it never worked and I received nothing...
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Response from Patrice Mulato EN
Hello, Your order is still "pending payment" on our side. You must not have completed the transaction. Please feel free to contact us at [email protected] if you have any difficulties paying on our site. Best regards, Perrine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
Order received on time, products well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
It's a pity that to protect the item during delivery, polystyrene elements were used. Not very ecological...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
Good products that seem quite natural.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2022
Impeccable
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2022
Missing product. Customer service unreachable.
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Response from Patrice Mulato EN
Hello, Please excuse us for this inconvenience. Following your exchanges with our sales service on Monday, we were out of stock on the reference. This item has returned to stock and we have shipped your order today. We remain at your disposal for any further information. Best regards,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/11/2022
The package arrived poorly sealed and for the price of the products I expected a much higher level of customer experience.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused, and we are escalating the packaging issue to our logistics platform. We remain at your disposal, The Patrice Mulato team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
No problem with registration but I couldn't pay with an e-card. I gave up on the second attempt and went to another site. No payment issues with an e-card.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
No problem registering but no way to pay with a virtual Visa card. I had to go to another site to make my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2022
The receipt of my order just in time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2022
Order placed on September 22 at 22:43, request collissimo.
Since September 23 at 8:54, in "waiting to be handed over to the post office".
It is September 27 at 21:45, impossible to have any information on the site, the data seems inaccessible, and yet my account is recognized.
For 4 days, no information and delivery not made.
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. We will resend your package as soon as possible from our headquarters because we have no information on our side either, it is probably lost. Best regards. The Patrice Mulato team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2022
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2022
for the moment I have not received the package. I am waiting to have the products to rate the rest.
I find that the lack of information on where the order is a bit lacking because I do not know how many days I will receive it.
in any case the site is clear and the products are well defined.
to see for the future.
L.T
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2022
I have not received my order to this day. And have no information. I even contacted customer service but no response.
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Response from Patrice Mulato EN
Hello, We had published a message on our site stating that the company was closed from July 29 to August 16, and that orders could not be shipped before our return. We are sorry for the inconvenience caused. Your order will be shipped quickly from today. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2022
No particular issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2022
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2022
Good! Very fast processing and delivery.
I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2022
Easy and practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2022
Very good site, fast and careful shipping. Too bad there is never any loyalty discount.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
Having not yet received my order as it is only 1 day old, I cannot give a real opinion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2022
Fast delivery, unique products on the market but still a bit too expensive: become accessible with a 30% discount. I particularly like the repigmenters which, by mixing brown with a bit of Venetian red, allow for brightness and pep between two colorings. On the other hand, regarding shampoos and masks, there is no particular interest compared to the existing offer in parapharmacies, supermarkets, or other stores...
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