Customer reviews of Patrice Mulato EN

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
5 1 865 76% 4 401 16% 3 83 3% 2 30 1% 1 61 3%

Summary of reviews

The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.

Reviews 1, 2 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
very well made site... nothing to say
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Very good site and product. Small disappointment about not receiving my free charlotte in my package.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2020
I never received the product, and customer service does not respond to emails or phone calls
Translated reviews
Response from Patrice Mulato EN
Hello,
Thank you for your message.
We apologize for the response time, we are doing our best since the resumption to respond to customers and manage transport issues.
For your information, your order was resent on May 15.
Best regards,
The Patrice Mulato team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Ease of navigation on the site, fast delivery.
Very good product, satisfactory result.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2020
Interesting site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
First time I order a dye.
Clear site. Ease of ordering.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Very good product that perfectly covers white hair. It is easy to apply.
I only find it regrettable that a cape, gloves, and even a brush are not provided with the product.
For me, the color is quite dark. If I had to do it again, I would take a shade lighter.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
very good products!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2020
I never received my package and the customer service never replied to me.
Translated reviews
Response from Patrice Mulato EN
Hello,
We resent your order on 15/05.
We apologize for the inconvenience caused. Delivery times are still currently extended.
Sincerely,
The Patrice Mulato team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2020
Well thought out site especially since we can quickly find the shampoo that suits us thanks to the hair type link.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Color chart not readable enough
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2020
Product that does not itch! That's important! It's the first time I'm doing my color and the shade is not exactly the same as usual but I will seek advice from your advisors!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
Although one item was missing from my order, everything went well;
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
You can't really see the color charts.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
Practical order with the confinement. I appreciated not having to pay for shipping costs.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
Satisfactory service and delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2020
Navigation a bit tedious to find the desired product such as detangling, hair mask.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
When you don't know the brand it's a bit complicated to find what you're looking for but you manage. Fast delivery despite the situation. Careful packaging.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2020
Hello
I finished the green hair... I managed to remove everything finally almost ...
I will not buy the products again .. I still like the repigmenting ones...
Have a nice day
Translated reviews
Response from Patrice Mulato EN
Hello,
Thank you for your message.
I am sorry to read that our products did not meet your expectations properly.
We had recommended via email to use our Ocre d'Havane repigmenting duo before applying Color One to avoid these green reflections. Did you follow this protocol as indicated by email?
Best regards,
Perrine
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2020
Speed and products in good condition. However, when you ask questions on the site, you never get a response.... that's why I take away one star
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
Clear site. We would like more advice
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Very good products except for the hair coloring which is totally ineffective
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2020
I received the products quickly
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2020
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2020
fast delivery, well packaged. But I had trouble finding the chromatic coloring during my order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
Good clear site.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2020
Disappointed with the result for the price
Translated reviews
Response from Patrice Mulato EN
Hello,
I have noted your dissatisfaction regarding your order. Please feel free to contact us at [email protected] for the best advice according to your hair type and percentage of white hair. Natural origin dyes can sometimes be difficult to master and we are here to support you.
I remain at your disposal,
Perrine
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2020
Fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2020
Good products
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
A delivery error with the products. I had to inform customer service. As a result, my ordered products were delivered later and I had to return the products delivered by mistake.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2019
Very satisfied with fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2019
Correct product, price for delivery (small tube 40 ml) way too expensive.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/11/2019
I was deliberately sent another product (it was crossed out by hand on the summary sheet in the package) without being informed and despite sending 2 messages to customer service, I still have not received a response 2 weeks later..
Translated reviews
Response from Patrice Mulato EN
Hello, we replied to you by email on 15/11 and 19/11. Due to a logistics problem, we were unable to send your product back immediately. However, it arrived today so you will receive it quickly. We remain at your disposal. Best regards, the Patrice Mulato team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/09/2019
I only give one star for now because my order is incomplete and I am waiting for a response to my message
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2019
easy to browse site, however I don't know if the complete INCI list is displayed for each product...
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2019
Not simple
Translated reviews
Response from Patrice Mulato EN
Hello, What difficulties did you encounter following your order on our site? Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2019
Hello, I have prepared the return package that I posted to you today. I had to go to the post office to return a product not ordered sent instead of another received with more than a week delay; as well as a 40 ml product that was supposed to be included in the order, finally received 1 of 30 ml. In the end, 1 sample of 20 ml as compensation for an order received after more than a week of delay, 1 trip to the post office required for return, time spent in email exchanges, etc. And exchanges that are useless as they were refused by the mediation process while my return was meant to be accommodating... After-sales service
Translated reviews
Response from Patrice Mulato EN
small
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2019
Natural quality products. Very nice finish revives my red. Still a bit expensive...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
impeccable fast service
Translated reviews
We use cookies for audience measurement and improving user experience.