Customer reviews of Patrice Mulato EN

9,3 /10

Based on 2 440 published reviews

5 1 865 76% 4 401 16% 3 83 3% 2 30 1% 1 61 3%

Summary of reviews

The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 24/12/2023 à 14h53 following a purchase from 08/12/2023

Very satisfied because easy and fast

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Acheteur Vérifié

Published on 22/12/2023 à 11h23 following a purchase from 03/12/2023

Very good

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Acheteur Vérifié

Published on 20/12/2023 à 08h25 following a purchase from 17/11/2023

Clarifying shampoo before color, very gentle. The chromatic 0.1 and 0.2 meet my needs well. Too bad they were only available in small bottles when I ordered.

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Acheteur Vérifié

Published on 19/12/2023 à 20h07 following a purchase from 03/12/2023

Top!

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Acheteur Vérifié

Published on 19/12/2023 à 18h21 following a purchase from 09/12/2023

Very good

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Acheteur Vérifié

Published on 19/12/2023 à 15h59 following a purchase from 28/11/2023

Top customer service, perfect delivery and incredible products!! I love it

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Acheteur Vérifié

Published on 19/12/2023 à 15h16 following a purchase from 11/12/2023

Very satisfied with the service. Thank you Patrice Mulato

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Acheteur Vérifié

Published on 18/12/2023 à 11h34 following a purchase from 09/12/2023

Fast and compliant shipping
Quality products

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Acheteur Vérifié

Published on 17/12/2023 à 14h05 following a purchase from 28/11/2023

Good products, fast delivery.

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Acheteur Vérifié

Published on 17/12/2023 à 13h32 following a purchase from 05/11/2023

Great, it allowed me to re-illuminate my color

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Acheteur Vérifié

Published on 17/12/2023 à 07h24 following a purchase from 17/11/2023

No problem

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Acheteur Vérifié

Published on 16/12/2023 à 20h25 following a purchase from 19/11/2023

Fast and careful

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Acheteur Vérifié

Published on 15/12/2023 à 05h27 following a purchase from 05/12/2023

Delivery 3/5

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Acheteur Vérifié

Published on 14/12/2023 à 08h48 following a purchase from 05/12/2023

Well-made site; convenient

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Acheteur Vérifié

Published on 12/12/2023 à 11h24 following a purchase from 22/11/2023

Good product! Very good smell and soft hair after use

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Acheteur Vérifié

Published on 11/12/2023 à 08h55 following a purchase from 02/12/2023

Fast and careful shipping
Quality products

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Acheteur Vérifié

Published on 08/12/2023 à 21h07 following a purchase from 07/11/2023

Practical and efficient, just right!

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Acheteur Vérifié

Published on 08/12/2023 à 19h56 following a purchase from 26/11/2023

Easy navigation and very fast delivery

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Acheteur Vérifié

Published on 08/12/2023 à 19h55 following a purchase from 27/11/2023

Top notch

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Acheteur Vérifié

Published on 08/12/2023 à 19h54 following a purchase from 07/11/2023

Super products and always on point, fast delivery

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Acheteur Vérifié

Published on 08/12/2023 à 19h53 following a purchase from 16/11/2023

Easy to use!

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Acheteur Vérifié

Published on 29/11/2023 à 16h45 following a purchase from 17/11/2023

Satisfied with my order, easy to consult and order site, fast delivery

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Acheteur Vérifié

Published on 26/11/2023 à 18h31 following a purchase from 15/11/2023

Product well received and meets my expectations, ash color, I recommend

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Acheteur Vérifié

Published on 13/11/2023 à 11h37 following a purchase from 31/10/2023

Order tracking possible and practical

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Acheteur Vérifié

Published on 05/11/2023 à 13h53 following a purchase from 31/10/2023

Good product

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Acheteur Vérifié

Published on 05/11/2023 à 12h38 following a purchase from 31/10/2023

Very good products, and fast delivery

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Acheteur Vérifié

Published on 27/10/2023 à 16h32 following a purchase from 26/10/2023

Excellent products and fast delivery.

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Acheteur Vérifié

Published on 22/10/2023 à 17h57 following a purchase from 10/10/2023

Very good

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Acheteur Vérifié

Published on 20/10/2023 à 11h09 following a purchase from 18/10/2023

Very well explained site, very pleasant customer service.

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Acheteur Vérifié

Published on 20/10/2023 à 06h02 following a purchase from 08/10/2023

Huge box for 1 small product

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Acheteur Vérifié

Published on 18/10/2023 à 15h04 following a purchase from 07/10/2023

Perfect

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Acheteur Vérifié

Published on 13/10/2023 à 09h35 following a purchase from 02/10/2023

Very bad experience: my package is marked as delivered at the pickup point but it never arrived there. To this day I still don't have my package, I send messages every day to customer service for help and I have received no response, I am very disappointed I do not recommend this site at all.

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Response from Patrice Mulato EN Published on 18/10/2023

Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your delivery. You had contact with our customer service yesterday to find a solution. We apologize for the inconvenience caused. Best regards, The Patrice Mulato team

Acheteur Vérifié

Published on 01/10/2023 à 16h08 following a purchase from 18/09/2023

While the product I was looking for was not available at first, customer service always responded to me.

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Acheteur Vérifié

Published on 30/09/2023 à 19h03 following a purchase from 29/09/2023

Top customer service after a slight delivery delay. Impeccable products, optimum results. Thank you!

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Acheteur Vérifié

Published on 19/09/2023 à 21h01 following a purchase from 08/09/2023

Very good product but package not retrieved because defective everything leaked in the package too bad

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Acheteur Vérifié

Published on 09/09/2023 à 18h13 following a purchase from 27/08/2023

I was sent a volumizing shampoo instead of the repigmenting treatment ordered...

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Response from Patrice Mulato EN Published on 14/09/2023

Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your order. My colleague resent you the correct product on Tuesday 12/09 and responded to you today by email. Best regards, The Patrice Mulato team

Acheteur Vérifié

Published on 07/09/2023 à 14h26 following a purchase from 06/09/2023

Very functional

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Acheteur Vérifié

Published on 05/09/2023 à 18h17 following a purchase from 04/09/2023

Impossible to process the online payment - for a delivery in Belgium

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Response from Patrice Mulato EN Published on 06/09/2023

Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our site. It is normally possible to place an order for delivery in Belgium. What problem did you encounter? Did you try to contact your bank? We remain at your disposal, Best regards, The Patrice Mulato team

Acheteur Vérifié

Published on 30/08/2023 à 15h22 following a purchase from 16/08/2023

I am really disappointed. Following a refund request on my order, which is still 'pending' processing, customer service no longer responds to me neither to my emails nor to the phone. The number rings into the void and hangs up automatically. Customer service is managed like a bad relationship on a dating site. If you like being ghosted without explanations, you can go for it! But here, you lose money... I went from a delay of 2/3 working days for the refund to almost 2 weeks... 'Great!'

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Response from Patrice Mulato EN Published on 30/08/2023

Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our customer service. As explained in the email you received on 17/08, your order will indeed be refunded. Due to the return from vacation and reduced staff, your refund has taken a few days longer but it will be processed this week. We remain at your disposal and apologize for the inconvenience caused. Best regards, The Patrice Mulato team

Acheteur Vérifié

Published on 28/08/2023 à 10h35 following a purchase from 16/08/2023

No particular remarks

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