The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Package received with the shampoo cap unscrewed so the product leaked in the package. No gesture from the seller.
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your package arrived damaged. We will resend a package this week with a new product. We remain at your disposal, Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2023
Very satisfied with my products, the results meet my expectations, order sent quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
Very complete site, with all the necessary information for choosing one's own routine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2023
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/07/2023
Order for a color-repair treatment and not a shampoo noted but still debited
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Response from Patrice Mulato EN
Hello, Can you confirm that you received your treatment and not a shampoo? From our side, we see that it is a treatment that has been sent. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2023
Order arrived very quickly, the next day! Very covering color on white hair, natural result. Good smell, lasts 3 weeks at best, and even a bit more if you accept the lightening.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2023
I received the free capsules but not the paid items
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Response from Patrice Mulato EN
Hello, Your order was shipped on 17/08 so you have not yet received your order. Our company was closed from 28/07 to 15/08: a message was posted on our website. We remain at your disposal. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2023
Easy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Despite a product error at delivery, the team was really very professional in sending me the ordered product very quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Extraordinary products! And a site very attentive to customers. Essential!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2023
Great in just one use this avocado & coconut oil my hair loved especially since I am in full menopause and my hair is dry... ;)) And I already know castor oil, I validate it too!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Perfect, fast, effective Customer service responsive and efficient Top I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2023
Very satisfied with my first purchase. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Excellent product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2023
Clear and fast
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2023
I am extremely angry. I did not receive the right products in the order I received. I sent an email to get the necessary information to make a return and to this day I have not received any response. I am still waiting.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, which is why we are sorry to learn that you had a bad experience with your order. Our company is closed on Friday afternoons and weekends, perhaps you tried to reach us during this period? Please feel free to email [email protected] specifying your order number. Your request will be processed as soon as possible. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2023
I only received half of my order and it's impossible to reach customer service by phone because the given number leads to nothing... I'm waiting for a response via their site where I left a message.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, which is why we are sorry to hear that you had a bad experience with your order. Our company is closed on Friday afternoons and weekends, perhaps you tried to reach us during this period? Please feel free to email [email protected] specifying your order number. Your request will be processed as soon as possible. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Very fast delivery, top products, and thank you for the gift :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Perfect, efficient and clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Delivery times respected, very good order tracking, good product, interesting diagnosis
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2023
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2023
Always on top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2023
Effective product and delivery times respected. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2023
Perfect!! Clear and precise site!! This product helps
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2023
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2023
I have been ordering good quality hair products for some time. A trusted brand. Fast and careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2023
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2023
Very satisfied with the products and the shipping times.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2023
very effective product for my hair I am very satisfied my favorite is the shampoo and the clay mask I love it a lot My greasy and dry hair has regained all its strength and shine Thank you Mulato
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2023
This quality product was delivered quickly. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2023
Very good with a lot of choices for all people products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
I got a -50% code which is a great promotion!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2023
Ultra fast delivery! The product was well packaged Too bad no sample I would have appreciated
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2023
The site is very functional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2023
Very easy to navigate the site and find the information sought.
The online diagnostic service helped me a lot in making my product choices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2023
Great
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2023
My shampoo was listed on the site and once my order was sent, the next day I received an email saying out of stock. It would be wise to update the site.
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. We try to be as rigorous as possible with stock updates but indeed we had a one-day delay on this product. We remain at your disposal and are doing everything we can to rectify our mistake. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2023
Fast delivery and everything is perfectly compliant, thank you
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