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C
Rating: 5 out of 5
Easy order and fast delivery.
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Customer reviews of Patrice Mulato EN
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Reviews 1, 2 and 5 stars
Reset filtersN
Rating: 5 out of 5
Pleasant and easy-to-use site, fast and careful delivery. Quality products, perfect and natural coloring, enhanced hair. I highly recommend!
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P
Rating: 5 out of 5
Excellent quality products and very responsive and professional customer service. I recommend 100%.
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S
Rating: 5 out of 5
Good UX of the site. You quickly find what you need.
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P
Rating: 5 out of 5
Very well designed
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S
Rating: 5 out of 5
Perfect. Fast. I recommend
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C
Rating: 5 out of 5
Very good quality product. Fast delivery
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C
Rating: 5 out of 5
Always very good!
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N
Rating: 2 out of 5
The repigmenting shampoo does not lather at all. The result is quite disappointing. The color is not vibrant, the hair is less shiny. Plus, delivery issue.
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Response from Patrice Mulato EN
Hello, Thank you for taking the time to share your opinion. The Repigmenting shampoo is slightly alkaline, it will open the hair scales so that the treatment penetrates better and lasts longer. We always recommend doing 2 shampoos, the second lathers more. The shampoo is used in conjunction with the treatment, it should not be done alone otherwise it can indeed dry out the hair. Regarding the delivery issue, we understand how frustrating this can be and we are forwarding the information to our carrier. We remain at your disposal, Best regards, The Patrice Mulato team
L
Rating: 5 out of 5
very good since the time I order no problem
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C
Rating: 5 out of 5
Very good site, easy to browse. Super fast shipping. Thank you!
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I
Rating: 5 out of 5
The videos are very clear and reflect reality. Fast delivery.
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F
Rating: 5 out of 5
Very good.
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C
Rating: 5 out of 5
Great
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M
Rating: 5 out of 5
I liked the personalized color advice for choosing shampoo. Sent very quickly.
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I
Rating: 5 out of 5
Product recommended by an excellent hairdresser. I really like its scent and effectiveness.
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M
Rating: 5 out of 5
Order placed quickly, site very smooth, fast shipping and quick delivery.
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E
Rating: 5 out of 5
Super product!
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L
Rating: 5 out of 5
Very fast delivery and well-packaged products.
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D
Rating: 5 out of 5
Very quick reception while in stores (2 in downtown Marseille) we are told that you are out of stock.
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M
Rating: 5 out of 5
Impeccable and fast service!
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C
Rating: 5 out of 5
very good fast delivery 24 h
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A
Rating: 5 out of 5
Very good site. Easy to use.
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V
Rating: 5 out of 5
Excellent after-sales service: a broken shampoo during transport, immediate refund. Thank you for your seriousness.
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A
Rating: 5 out of 5
fast delivery - products very well packaged - tracking of delivery by sms - perfect, my order was processed and delivered within 3 days... by post directly to my home.
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S
Rating: 1 out of 5
Mulato products are great. However, I am very dissatisfied with the delivery which was not made to the selected location, but more than 15 minutes on foot from that location. By clicking on the link that La Poste sends you for the address, we find a photo of a urinal at 4, quai de Gèvres, while the address is located in an underground parking lot, a place that is not safe at night. I urge Mulato to be vigilant with its partners, who, in this specific case, greatly devalues its reputation..
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Response from Patrice Mulato EN
Hello, We sincerely thank you for your feedback regarding our products. We are sorry to learn that your delivery experience did not meet your expectations and that it caused inconvenience. We understand the importance of reliable and secure delivery and we take your comments to heart. Rest assured that we will review this situation with our delivery partner to improve our service. Your feedback is valuable to us. Best regards, The Mulato team
D
Rating: 5 out of 5
Received very quickly. Super products
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Z
Rating: 5 out of 5
Super products
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I
Rating: 1 out of 5
I never received the package.
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Response from Patrice Mulato EN
Hello, We are truly sorry to learn that you have not received your package. This does not correspond to our commitment to our customers, and we fully understand the frustration this may cause. Your feedback is valuable to us and our teams are currently working to find a solution for the delivery of your package. We will get back to you quickly. Thank you for your patience and understanding. Best regards, The Patrice Mulato team
A
Rating: 5 out of 5
Top. Product that I love and fast delivery.
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M
Rating: 5 out of 5
Perfect! Product expected delivered in record time.
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F
Rating: 5 out of 5
Very fast shipping, very good site, very well explained.
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K
Rating: 5 out of 5
Very practical site, order received quickly, and very good quality repigmenting.
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V
Rating: 5 out of 5
Precious products for unruly hair.
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S
Rating: 5 out of 5
Very good product and efficient delivery
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D
Rating: 5 out of 5
Nothing to report
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K
Rating: 5 out of 5
Delivery OK - easy order
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E
Rating: 5 out of 5
Order arrived on time
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M
Rating: 5 out of 5
Very good! Readable and easily usable site
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C
Rating: 5 out of 5
Steep delivery, serious site
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