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D
Rating: 4 out of 5
SUBTLE COPPER HIGHLIGHTS ON LIGHT BLONDE COLOR;;;
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Customer reviews of Patrice Mulato EN
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 3 out of 5
I sent a complaint I did not receive a product but no response for the moment.
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Response from Patrice Mulato EN
Hello,
We apologize for the inconvenience caused and we have not received your complaint.
Could you please send it to the address [email protected]? Our team will resend the product or refund you as soon as possible.
Best regards
We apologize for the inconvenience caused and we have not received your complaint.
Could you please send it to the address [email protected]? Our team will resend the product or refund you as soon as possible.
Best regards
C
Rating: 4 out of 5
Super fast shipping, I would have given 5 stars if the repigmenting spin had worked unfortunately (and even following the instructions): no effect on my highlights ... it's a big disappointment. I will test it again in a few days and I hope the results will be as expected.
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A
Rating: 4 out of 5
fast and complete delivery
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Response from Patrice Mulato EN
Hello Annie,
We warmly thank you for your positive feedback. We are delighted to hear that you were satisfied with the speed and completeness of your delivery. :)
We warmly thank you for your positive feedback. We are delighted to hear that you were satisfied with the speed and completeness of your delivery. :)
K
Rating: 3 out of 5
The product doesn't last long on the roots, however, the result is great
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Response from Patrice Mulato EN
Hello Kahina,
Thank you for your feedback and we are glad that you like the result. We take note of your comment regarding the outfit on the roots and remain at your disposal for any suggestions.
Best regards
Thank you for your feedback and we are glad that you like the result. We take note of your comment regarding the outfit on the roots and remain at your disposal for any suggestions.
Best regards
S
Rating: 1 out of 5
Hello, after a day of sharing, my hair turned green, I had to make an appointment with the hairdresser. Best regards, Schmeltz Sylvie
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Response from Patrice Mulato EN
Hello,
We are sorry to hear that our coloring did not meet your expectations. Did you complete your online diagnosis? https://www.patricemulato.com/diagnostic/
For personalized advice, feel free to send us a photo of your hair by email at [email protected]
Best regards,
The Patrice Mulato team
We are sorry to hear that our coloring did not meet your expectations. Did you complete your online diagnosis? https://www.patricemulato.com/diagnostic/
For personalized advice, feel free to send us a photo of your hair by email at [email protected]
Best regards,
The Patrice Mulato team
P
Rating: 4 out of 5
Very good site
Accessible and clear
The products well presented
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Accessible and clear
The products well presented
A
Rating: 4 out of 5
Relatively easy to use site, well organized
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B
Rating: 4 out of 5
I say well because the product has no smell and did not create any allergy for me, however I usually use number 4 from another brand that is not sold to individuals, this one is darker and suits me better than the one I bought from you, next time I will order number 3 because I like the contrast between my blonde strands and the darker root
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C
Rating: 4 out of 5
Order arrived quickly
I tested the dark blonde color, practical and simple to use but too many greenish reflections
I will test the light brown next time with the reflections
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I tested the dark blonde color, practical and simple to use but too many greenish reflections
I will test the light brown next time with the reflections
C
Rating: 4 out of 5
The site is clear and accessible, I was a bit disappointed with the delivery because one of the bottles had leaked due to being poorly closed. I received a small commercial gesture, but I would have preferred the package to be properly checked before closing. This will not prevent me from recommending!
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L
Rating: 3 out of 5
Complicated application, and result that does not last. However, the smell is pleasant and the product leaves hair soft and shiny.
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E
Rating: 3 out of 5
The site is good, the shampoo makes hair dry and the repigmenters work well but do not last very long
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Response from Patrice Mulato EN
Hello Elsa,
Thank you for taking the time to share your feedback.
We are delighted to hear that you appreciated our site as well as our Repigmenting Treatments.
We also take note of your comments regarding the shampoo. Your feedback is valuable and allows us to continue improving our products.
Regarding the color retention, our Repigmenting Treatments are designed to offer a temporary coloring. Depending on the frequency of washes and the nature of the hair, their retention is about 4 weeks. It is therefore completely normal for the color to fade gradually over the shampoos.
We thank you again for your trust and hope to fully satisfy you during your next use.
Thank you for taking the time to share your feedback.
We are delighted to hear that you appreciated our site as well as our Repigmenting Treatments.
We also take note of your comments regarding the shampoo. Your feedback is valuable and allows us to continue improving our products.
Regarding the color retention, our Repigmenting Treatments are designed to offer a temporary coloring. Depending on the frequency of washes and the nature of the hair, their retention is about 4 weeks. It is therefore completely normal for the color to fade gradually over the shampoos.
We thank you again for your trust and hope to fully satisfy you during your next use.
M
Rating: 4 out of 5
The site is well done, delivery is fast. The 'simulation' tool to choose products well is practical even if I didn't get the result I expected... a bit too much reddish highlights!
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K
Rating: 4 out of 5
Simple navigation on the site. Practical.
Good advice, good description.
Very good tracking of the order status.
Very fast delivery
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Good advice, good description.
Very good tracking of the order status.
Very fast delivery
S
Rating: 4 out of 5
I didn't give 5 stars because the package was open. Best regards
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M
Rating: 4 out of 5
I had a bit of trouble finding my product but after that, no more issues
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M
Rating: 4 out of 5
Nothing special.
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A
Rating: 4 out of 5
Order delivered quickly
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S
Rating: 3 out of 5
I didn't really like the color that the vanilla blonde shade gave to my hair, nor the matte finish... these products are very good for reds, browns, reds, etc., but not for blondes, plus they don't cover white hair at all...
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Response from Patrice Mulato EN
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that the result did not meet your expectations.
The Ocre d'Havane Repigmenting Shampoo is designed to revive and maintain a vanilla blonde. Its result may vary depending on the starting color, the porosity of the hair, and the history of colorings. On very light hair, the highlights may appear more intense or warmer.
Furthermore, our Repigmenting Shampoos and Treatments are not oxidation dyes: they are not intended to cover white hair, but to deposit temporary pigments that gradually fade with each wash.
Thank you for your feedback, which helps us continuously improve our products.
Thank you for taking the time to share your feedback.
We are sorry to hear that the result did not meet your expectations.
The Ocre d'Havane Repigmenting Shampoo is designed to revive and maintain a vanilla blonde. Its result may vary depending on the starting color, the porosity of the hair, and the history of colorings. On very light hair, the highlights may appear more intense or warmer.
Furthermore, our Repigmenting Shampoos and Treatments are not oxidation dyes: they are not intended to cover white hair, but to deposit temporary pigments that gradually fade with each wash.
Thank you for your feedback, which helps us continuously improve our products.
A
Rating: 4 out of 5
easy and understandable site
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I
Rating: 4 out of 5
a lot of choices among the repigmenting products, that's what I was looking for,
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C
Rating: 3 out of 5
The site is easy to understand
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Response from Patrice Mulato EN
Hello,
Thank you for taking the time to share your feedback and for giving us 3 stars.
We are pleased to hear that you found our site clear and easy to understand. However, we are sorry that your experience did not fully meet your expectations.
Your comments are valuable and allow us to continue to evolve our site in order to provide the best possible experience.
Thank you for taking the time to share your feedback and for giving us 3 stars.
We are pleased to hear that you found our site clear and easy to understand. However, we are sorry that your experience did not fully meet your expectations.
Your comments are valuable and allow us to continue to evolve our site in order to provide the best possible experience.
C
Rating: 4 out of 5
For a first use I am pleasantly surprised, the ugly reddish reflections have disappeared, really more effective than when I use a blue shampoo, and the smell is really nice
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F
Rating: 4 out of 5
Very good site
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V
Rating: 4 out of 5
Practical
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C
Rating: 4 out of 5
Clear site, maybe lacking a bit of photos and videos
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R
Rating: 4 out of 5
Navigation, delivery ok
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F
Rating: 4 out of 5
Good and fast delivery.
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B
Rating: 3 out of 5
Classic site.
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Response from Patrice Mulato EN
Hello,
Thank you for taking the time to share your feedback and for giving us 3 stars.
We would like to understand what we missed to deserve a better rating.
If you have any suggestions for improvement, please feel free to share them with us. Every feedback is valuable and helps us evolve our site to provide the best possible experience.
Thank you for taking the time to share your feedback and for giving us 3 stars.
We would like to understand what we missed to deserve a better rating.
If you have any suggestions for improvement, please feel free to share them with us. Every feedback is valuable and helps us evolve our site to provide the best possible experience.
H
Rating: 3 out of 5
A bit too dark for me to adjust for next time.
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Response from Patrice Mulato EN
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that the shade turned out to be a bit too dark for your expectations. The result can vary depending on the starting color, the porosity of the hair, and any pigments already present in the fiber.
Feel free to contact our customer service before your next application: we can recommend a shade or formula that is better suited to the desired result.
Thank you for taking the time to share your feedback.
We are sorry to hear that the shade turned out to be a bit too dark for your expectations. The result can vary depending on the starting color, the porosity of the hair, and any pigments already present in the fiber.
Feel free to contact our customer service before your next application: we can recommend a shade or formula that is better suited to the desired result.
J
Rating: 4 out of 5
I find it unfortunate that the tinted care products and shampoo are not as detailed as on Tik Tok or YouTube. For before-after
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I
Rating: 4 out of 5
Tried only once, no feedback to give yet
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C
Rating: 4 out of 5
Well done
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M
Rating: 4 out of 5
A treatment that indeed leaves the hair very very soft. The pigmentation result was moderate for the bar effect at the roots. Several uses will be necessary. Otherwise, I obviously recommend this brand for its natural and non-aggressive ingredients for hair. The order and delivery were quick and without problems.
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M
Rating: 4 out of 5
Fast order shipment. I use this product on my salt and pepper hair to tone down the white a bit, it lasts a few weeks, I like it.
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A
Rating: 1 out of 5
I did not receive my package
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Response from Patrice Mulato EN
Hello, We are sorry to hear that you did not receive your package. After checking with your tracking number 6A04620193012, it seems there is a problem with your address and La Poste is correcting it. We are trying to find a solution with our logistics provider in parallel. Best regards, The Patrice Mulato team
V
Rating: 3 out of 5
The site is good but I ordered the recommended chestnut coloring product with the shampoos and after following the procedure, the roots still came out yellow! I had to rush to buy a dye elsewhere.
So products in the trash!
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So products in the trash!
C
Rating: 4 out of 5
Order delivered very quickly but I had requested a delivery against signature, the package was simply dropped off.
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A
Rating: 4 out of 5
Sometimes blockages force you to start over.
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