The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
The products seem very good, just a small delivery issue with the open shampoo that leaked in the box. I made a request to customer service, I am waiting for a response.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2024
Very good for years, the only downside since the site modification is that there is no way to change the delivery address to a relay point in Palma de Mallorca. I have to call for it to be taken into account...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2024
I did not receive my order even though I was debited on my bank account immediately.
I also have no response to my email sent several days ago.
I do not recommend this site at all.
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. We have run out of the product you ordered and we will proceed with your refund. I cannot find any trace of your email, could you please write to the address [email protected]? My colleague will quickly take care of your request. Please excuse us. We remain at your disposal, Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2024
I already know this brand. I am happy with it. Delivery, nothing to say. Top notch.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2024
I received my package in bad condition, the products leaked in the box, very disappointed.
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Response from Patrice Mulato EN
Hello, We are sorry to hear that your package arrived in bad condition. We are forwarding the information to our logistics team. Please excuse us for the inconvenience and do not hesitate to contact our customer service for compensation: [email protected] We remain at your disposal, Best regards, The Patrice Mulato team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/06/2024
No problem with the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2024
Detailed products, with well-made usage descriptions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2024
The shampoo dries the hair a lot, impossible to use a brush without leaving a mass of hair after shampooing, the treatment is great though, I got the expected result, a very nice shine and the hair is soft afterwards. However, regarding the delivery, you shouldn't be in a hurry, I reordered a few days ago and it is still pending on the site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2024
To date, I still have not received my entire order, yet the total amount has been debited from my account... Although I called and was assured of a follow-up, no news to date... not very serious this site! I really do not recommend it.
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience. We had a short-term stockout on this product and you placed your order before we had time to indicate it. I confirm that your request has been taken into account and that the missing product has been resent to you. Attached is the Colissimo tracking number: 6C19001545410 We remain at your disposal, The Patrice Mulato team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2024
Still haven't received my order despite the emails sent, at least inform us if they encounter any issues with shipping, I can understand that but nothing, order pending.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. We are indeed experiencing a problem with your order as we were out of stock on the ordered product. We have sent you a new product from our headquarters, here is the tracking number: 6A42508734490. Please excuse us for this delay. We remain at your disposal, The Patrice Mulato team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2024
Very good product, both natural and colors hair well for a month. However, you have to pay the price! No gloves or soothing balm provided.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2024
Had to remove a star because it took over a month to receive my order to the UK. My initial order wasn't received despite the payment being taken. However, patricemulato.com redeemed themselves and sorted it all out in style. Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2024
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2024
A simple online order and a compliant and fast delivery. Satisfactory transaction therefore.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2024
A bit of difficulty choosing not knowing what the pigmentation would give on white hair...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2024
Very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2024
No problem with the service and delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2024
Happy with the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2024
Fluid site and easy to find what you're looking for.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2024
Impossible to reach them either by email or by phone.?
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Response from Patrice Mulato EN
Hello, You can reach us by email at [email protected] or by phone at 04 78 61 38 45. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2024
Very clear site, easy to navigate.
The test to choose the repigmenting products could be more elaborate by offering mixes and more shades based on the base color, for example.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2024
Honestly, I prefer the Facebook page. Much more attractive with its videos, tips, and advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2024
I sometimes have trouble finding the product I am looking for. You have to type the exact name otherwise through the ranges you may not necessarily find it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2024
Order remained pending for 13 days without explanation. I only received a response to my email once the package was received, to inform me that it had been delivered... We can do better in terms of order tracking...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2024
Fast shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2024
I ordered 3 products, a dye, a mask, and an oil. Unfortunately, the bottle of oil was poorly closed and a good part of the product leaked into the bottom of the delivery box!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2024
Okay and fast delivery. Products are always good. However, the card is huge for a small item.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2024
High shipping costs and no delivery tracking, you have to go to the site to view the status. Given the amount of shipping fees, I find it 'borderline'.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2024
I am very eager to see how my complaint will be handled
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2024
My order arrived well but in the package, instead of the anti-dandruff lotion, there was a shampoo.
I placed a new order for a lotion and again I noticed while looking at my order confirmation after payment that it was again a shampoo instead of the lotion.
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Response from Patrice Mulato EN
Hello, We do not have an anti-dandruff lotion on our website. Only a shampoo and an exfoliating treatment. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2024
I find the site quite complete in terms of products and explanations on their uses.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2024
It's too long, I still haven't been delivered.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. Indeed, the carrier made a mistake with the pickup point, your package was delivered to a post office. Our customer service will contact you today to resend the products. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2024
Despite an allergic reaction, customer service reacted very well. The products remain of very good quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2024
damaged items arrived
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2024
The products are pleasant (the repigmenting treatments are very good)
I still can't find the color one effective for a light ash blonde that covers white hair
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2024
I received a dye that had spilled, on the bottle a post-it was stuck where it indicated a time, a date, a box number and a reference. I took a photo of this dye but despite several attempts to send it to customer service, the sending did not work. I then called and left a message but no one called me back. I paid €21.00 for the bottle.
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Response from Patrice Mulato EN
Hello, We are sorry that our product opened during delivery. Can you write to [email protected] and we can resend the product or refund you according to your preference. We apologize for the inconvenience caused. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2024
Products conform to the order, delivery wait time a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2024
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2024
an easy-to-use site, order confirmation received on time, if only the estimated delivery date could be mentioned when ordering.
otherwise everything is ok.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2024
Navigation nothing to complain about, but the shampoo had leaked in the package
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