Customer reviews of Patrice Mulato EN

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
5 1 865 76% 4 401 16% 3 83 3% 2 30 1% 1 61 3%

Summary of reviews

The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
very good products!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2020
I never received my package and the customer service never replied to me.
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Response from Patrice Mulato EN
Hello,
We resent your order on 15/05.
We apologize for the inconvenience caused. Delivery times are still currently extended.
Sincerely,
The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2020
Reasonable price, quality smell and appearance of very good taste. Excellent care but I criticize the hold of the pigmentation (which is very pretty)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2020
Well thought out site especially since we can quickly find the shampoo that suits us thanks to the hair type link.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Color chart not readable enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2020
Product that does not itch! That's important! It's the first time I'm doing my color and the shade is not exactly the same as usual but I will seek advice from your advisors!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
Although one item was missing from my order, everything went well;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
You can't really see the color charts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
Practical order with the confinement. I appreciated not having to pay for shipping costs.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2020
The categories are not very intuitive. I took a while to find the range of products I was looking for.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
Satisfactory service and delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2020
Navigation a bit tedious to find the desired product such as detangling, hair mask.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
When you don't know the brand it's a bit complicated to find what you're looking for but you manage. Fast delivery despite the situation. Careful packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2020
Speed and products in good condition. However, when you ask questions on the site, you never get a response.... that's why I take away one star
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
Clear site. We would like more advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Very good products except for the hair coloring which is totally ineffective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2020
I received the products quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2020
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2020
fast delivery, well packaged. But I had trouble finding the chromatic coloring during my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
Good clear site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2020
Disappointed with the result for the price
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Response from Patrice Mulato EN
Hello,
I have noted your dissatisfaction regarding your order. Please feel free to contact us at [email protected] for the best advice according to your hair type and percentage of white hair. Natural origin dyes can sometimes be difficult to master and we are here to support you.
I remain at your disposal,
Perrine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2020
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2020
Good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
A delivery error with the products. I had to inform customer service. As a result, my ordered products were delivered later and I had to return the products delivered by mistake.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2019
Very satisfied with fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2019
Correct product, price for delivery (small tube 40 ml) way too expensive.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/11/2019
I was deliberately sent another product (it was crossed out by hand on the summary sheet in the package) without being informed and despite sending 2 messages to customer service, I still have not received a response 2 weeks later..
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Response from Patrice Mulato EN
Hello, we replied to you by email on 15/11 and 19/11. Due to a logistics problem, we were unable to send your product back immediately. However, it arrived today so you will receive it quickly. We remain at your disposal. Best regards, the Patrice Mulato team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2019
I had requested the 'free' treatment in Venice Red color, which was indeed available on the site. However, I was delivered the 'burnt sienna' color that I had already ordered. After claiming, it has been 12 days that I am promised the sending of the treatment in Venice Red color, but nothing arrives...? The site should update its available products. Otherwise, a big thumbs up for the repigmenting products which are very effective and leave the hair soft and shiny.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
Hello, satisfied with the products and the site, only downside, the delivery is a bit long...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/09/2019
I only give one star for now because my order is incomplete and I am waiting for a response to my message
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2019
easy to browse site, however I don't know if the complete INCI list is displayed for each product...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2019
The color has faded
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2019
Not simple
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Response from Patrice Mulato EN
Hello, What difficulties did you encounter following your order on our site? Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2019
Natural quality products. Very nice finish revives my red. Still a bit expensive...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
impeccable fast service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2019
Delivery on time, missing charlotte, no order form or little note inside. Product in good condition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2019
My shampoos and treatments are great, the colors really don't last at all, after a week I have nothing left... too bad because at 25 euros the color you expect better!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
Clear and easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
Disappointed by the brand
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2019
Quick and careful shipping
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