The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
I wrote you an email to tell you that upon receiving the package the shampoo had leaked and no one replied to me
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. Our customer service is doing everything possible to respond to your complaint. A new package will be sent to you. Your request has been taken into account. Our team remains at your disposal, Best regards
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M L.
Rating: 3 out of 5
following a purchase from 12/09/2024
Order placed on 12/09. No news, on the site "order pending". I contact the site which replies to me on 19/09 to tell me that the order is available at the relay point (in approximate French). I had neither email nor sms so the seller was reluctant to give me my package despite my ID. I also receive on the 19th the email with the €5 offered on my first order... A bit late
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2024
I only received one product and still no refund or receipt of the missing item
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. I confirm that your product will indeed be refunded this week. We remain at your disposal, Best regards The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2024
I haven’t received my order. It’s showing as “on hold” when I look in my account. I’ve tried contacting Patrice Mulato through the contact area on the website but the message doesn’t go through. I’ve called them but just get a voicemail and can’t talk to anyone. I’ve tried contacting them through facebook, facebook messenger and instagram, but nobody responds. I’m beginning to wonder if the website is even genuine. I’ll have to contact my bank to do a charge back.
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Response from Patrice Mulato EN
Hello, You placed your order on September 1st and as it is over £135 we have to go through a longer process. It will be delivered soon. You wrote on Facebook on the 04 afternoon and you got a reply on the 06 morning. I'm sorry for the inconvenience and we're doing everything we can to ensure that you receive your order quickly. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2024
Very happy with the hair mask and the repigmenting product but super disappointed with the shampoo, it was impossible to wash my hair with it, it made huge knots. It hurt. I will not use it...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2024
Package received with an open and leaking bottle
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2024
The products seem very good, just a small delivery issue with the open shampoo that leaked in the box. I made a request to customer service, I am waiting for a response.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2024
I did not receive my order even though I was debited on my bank account immediately.
I also have no response to my email sent several days ago.
I do not recommend this site at all.
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. We have run out of the product you ordered and we will proceed with your refund. I cannot find any trace of your email, could you please write to the address [email protected]? My colleague will quickly take care of your request. Please excuse us. We remain at your disposal, Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2024
I received my package in bad condition, the products leaked in the box, very disappointed.
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Response from Patrice Mulato EN
Hello, We are sorry to hear that your package arrived in bad condition. We are forwarding the information to our logistics team. Please excuse us for the inconvenience and do not hesitate to contact our customer service for compensation: [email protected] We remain at your disposal, Best regards, The Patrice Mulato team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/06/2024
No problem with the site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2024
To date, I still have not received my entire order, yet the total amount has been debited from my account... Although I called and was assured of a follow-up, no news to date... not very serious this site! I really do not recommend it.
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience. We had a short-term stockout on this product and you placed your order before we had time to indicate it. I confirm that your request has been taken into account and that the missing product has been resent to you. Attached is the Colissimo tracking number: 6C19001545410 We remain at your disposal, The Patrice Mulato team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2024
Still haven't received my order despite the emails sent, at least inform us if they encounter any issues with shipping, I can understand that but nothing, order pending.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. We are indeed experiencing a problem with your order as we were out of stock on the ordered product. We have sent you a new product from our headquarters, here is the tracking number: 6A42508734490. Please excuse us for this delay. We remain at your disposal, The Patrice Mulato team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2024
A bit of difficulty choosing not knowing what the pigmentation would give on white hair...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2024
Impossible to reach them either by email or by phone.?
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Response from Patrice Mulato EN
Hello, You can reach us by email at [email protected] or by phone at 04 78 61 38 45. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2024
Order remained pending for 13 days without explanation. I only received a response to my email once the package was received, to inform me that it had been delivered... We can do better in terms of order tracking...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2024
I ordered 3 products, a dye, a mask, and an oil. Unfortunately, the bottle of oil was poorly closed and a good part of the product leaked into the bottom of the delivery box!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2024
High shipping costs and no delivery tracking, you have to go to the site to view the status. Given the amount of shipping fees, I find it 'borderline'.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2024
It's too long, I still haven't been delivered.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. Indeed, the carrier made a mistake with the pickup point, your package was delivered to a post office. Our customer service will contact you today to resend the products. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2024
Despite an allergic reaction, customer service reacted very well. The products remain of very good quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2024
damaged items arrived
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2024
I received a dye that had spilled, on the bottle a post-it was stuck where it indicated a time, a date, a box number and a reference. I took a photo of this dye but despite several attempts to send it to customer service, the sending did not work. I then called and left a message but no one called me back. I paid €21.00 for the bottle.
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Response from Patrice Mulato EN
Hello, We are sorry that our product opened during delivery. Can you write to [email protected] and we can resend the product or refund you according to your preference. We apologize for the inconvenience caused. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2024
Box arrived torn, unusable products
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your package arrived in poor condition. We are forwarding the information to our carrier. Please do not hesitate to contact our customer service at [email protected] so that we can resend the products to you. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2024
No order tracking information and no information given. I see on the collissimo site that my package is on hold, no notice, no SMS or email.
It's simply very bad as for contacting customer service by phone.
Pointed out.
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your shopping experience on our site did not satisfy you. I see that we sent you an email on 23/01 at 19:46 following your order and that your package was delivered on 30/01 to your pickup point. Regarding our customer service, it is available by phone from Monday to Thursday from 9 am to 6 pm and on Friday from 9 am to 12:30 pm, otherwise at the address [email protected] Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2024
I received my shampoo emptied in the box. At the price of the product, I am a bit angry
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2023
1 product missing from my order, no response from customer service and no refund… that’s called theft…
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. Our company was closed from December 22 to January 2, we are processing your request as quickly as possible. Best regards, The Patrice Mulato team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2023
Very bad experience: my package is marked as delivered at the pickup point but it never arrived there. To this day I still don't have my package, I send messages every day to customer service for help and I have received no response, I am very disappointed I do not recommend this site at all.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your delivery. You had contact with our customer service yesterday to find a solution. We apologize for the inconvenience caused. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2023
Average
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2023
I was sent a volumizing shampoo instead of the repigmenting treatment ordered...
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your order. My colleague resent you the correct product on Tuesday 12/09 and responded to you today by email. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2023
Impossible to process the online payment - for a delivery in Belgium
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our site. It is normally possible to place an order for delivery in Belgium. What problem did you encounter? Did you try to contact your bank? We remain at your disposal, Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2023
I am really disappointed. Following a refund request on my order, which is still 'pending' processing, customer service no longer responds to me neither to my emails nor to the phone. The number rings into the void and hangs up automatically. Customer service is managed like a bad relationship on a dating site. If you like being ghosted without explanations, you can go for it! But here, you lose money... I went from a delay of 2/3 working days for the refund to almost 2 weeks... 'Great!'
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our customer service. As explained in the email you received on 17/08, your order will indeed be refunded. Due to the return from vacation and reduced staff, your refund has taken a few days longer but it will be processed this week. We remain at your disposal and apologize for the inconvenience caused. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2023
Package received with the shampoo cap unscrewed so the product leaked in the package. No gesture from the seller.
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your package arrived damaged. We will resend a package this week with a new product. We remain at your disposal, Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2023
Disappointed by the delivery time almost 10 days. Product received in a box with chocolate and blood stains. When opening the jar there is no seal to protect the product, result: lots of cream on the opening lid which gives the impression that the product has already been used.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our service. We are forwarding your feedback to our logistics provider immediately. Regarding the delivery time, the company was closed from 28/07 to 16/08, a message was posted on our site to inform internet users. We remain at your disposal, Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2023
I ordered my product on August 7, it is now August 18 and I still have not received my product. This slowness does not inspire confidence. In business, this 'detail' is very important for customer loyalty.
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Response from Patrice Mulato EN
Hello, Our company was closed from 28/07 to 16/08. An absence message was posted on our site in the form of a pop-up. We apologize for any inconvenience caused if you did not see the message. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2023
Product still not received
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Response from Patrice Mulato EN
Hello, Our company was closed from 28/07 to 16/08. An absence message was posted on our site in the form of a pop-up. We apologize for any inconvenience caused if you did not see the message. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2023
I received the free capsules but not the paid items
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Response from Patrice Mulato EN
Hello, Your order was shipped on 17/08 so you have not yet received your order. Our company was closed from 28/07 to 15/08: a message was posted on our website. We remain at your disposal. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2023
I am extremely angry. I did not receive the right products in the order I received. I sent an email to get the necessary information to make a return and to this day I have not received any response. I am still waiting.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, which is why we are sorry to learn that you had a bad experience with your order. Our company is closed on Friday afternoons and weekends, perhaps you tried to reach us during this period? Please feel free to email [email protected] specifying your order number. Your request will be processed as soon as possible. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2023
I only received half of my order and it's impossible to reach customer service by phone because the given number leads to nothing... I'm waiting for a response via their site where I left a message.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, which is why we are sorry to hear that you had a bad experience with your order. Our company is closed on Friday afternoons and weekends, perhaps you tried to reach us during this period? Please feel free to email [email protected] specifying your order number. Your request will be processed as soon as possible. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2023
The color did not take well on my roots
They came out yellow
So I'm going darker to see...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2023
Order not received. No response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2023
Listen, it's not bad but we still search and often have to go back to find something...
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