The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Hello, Your order is still "pending payment" on our side. You must not have completed the transaction. Please feel free to contact us at [email protected] if you have any difficulties paying on our site. Best regards, Perrine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2023
Fast delivery, excellent products, but I take away one star for the packaging: why all these polystyrene flakes in the (oversized) box?? Crumpled paper would be more than enough for a plastic shampoo bottle... It's a shame for a brand boasting the naturalness of its products to still use this polluting and non-recyclable material :(
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
No problem with registration but I couldn't pay with an e-card. I gave up on the second attempt and went to another site. No payment issues with an e-card.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
No problem registering but no way to pay with a virtual Visa card. I had to go to another site to make my purchase.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2022
Order placed on September 22 at 22:43, request collissimo.
Since September 23 at 8:54, in "waiting to be handed over to the post office".
It is September 27 at 21:45, impossible to have any information on the site, the data seems inaccessible, and yet my account is recognized.
For 4 days, no information and delivery not made.
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. We will resend your package as soon as possible from our headquarters because we have no information on our side either, it is probably lost. Best regards. The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2022
I have not received my order to this day. And have no information. I even contacted customer service but no response.
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Response from Patrice Mulato EN
Hello, We had published a message on our site stating that the company was closed from July 29 to August 16, and that orders could not be shipped before our return. We are sorry for the inconvenience caused. Your order will be shipped quickly from today. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2022
What a hassle to order, plus the site is not fluid at all!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2022
Very disappointed. I did not receive the ordered products. Email sent to customer service: no response!!!
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. Our customer service has acknowledged your email today and will send you a package this week with the correct products. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2022
Overall average review on repigmenting treatments.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
I am delighted with some products, especially the colors, but others contain harmful substances for health. Moreover, I returned these products that do not satisfy me due to their composition, and I have to this day (10 days later) no response, nor to my email.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/05/2021
Readable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2021
Missing gloves in the package
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
The site itself is clear and easy to navigate
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2020
does not cover white hair at all
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2020
I ordered two items, received in two shipments but without explanations or tracking number, I initially thought it was an oversight. The least one could do would be to inform, it would avoid many issues. I will not recommend.
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Response from Patrice Mulato EN
Hello,
We are sorry for not informing you. Indeed, we had a stock shortage on your product and tried to send it to you as quickly as possible.
Best regards,
The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
Being very allergic, I turned to this product. I am disappointed because on my white hair appears red while my hair is very black. Plus, I have scalp itching while this product is supposed to be safe!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2020
I prefer to buy from my hairdresser.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
I did not receive the appropriate response to my request. I asked the question on the site before applying color 06 for blonde highlights and I was answered long after, talking to me about dark highlights... A phone call would be more appropriate to ask our questions directly and not make mistakes.
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Response from Patrice Mulato EN
Hello,
Thank you for your message.
We are sorry for not having responded quickly enough to your request. We take your feedback into account and do our best to be more responsive.
Best regards,
The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2020
Quality products, but not everything is for sale to individuals. quick treatment
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2020
I never received the product, and customer service does not respond to emails or phone calls
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Response from Patrice Mulato EN
Hello,
Thank you for your message.
We apologize for the response time, we are doing our best since the resumption to respond to customers and manage transport issues.
For your information, your order was resent on May 15.
Best regards,
The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2020
I never received my package and the customer service never replied to me.
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Response from Patrice Mulato EN
Hello,
We resent your order on 15/05.
We apologize for the inconvenience caused. Delivery times are still currently extended.
Sincerely,
The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2020
Reasonable price, quality smell and appearance of very good taste. Excellent care but I criticize the hold of the pigmentation (which is very pretty)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2020
The categories are not very intuitive. I took a while to find the range of products I was looking for.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2020
Disappointed with the result for the price
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Response from Patrice Mulato EN
Hello,
I have noted your dissatisfaction regarding your order. Please feel free to contact us at [email protected] for the best advice according to your hair type and percentage of white hair. Natural origin dyes can sometimes be difficult to master and we are here to support you.
I remain at your disposal,
Perrine
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/11/2019
I was deliberately sent another product (it was crossed out by hand on the summary sheet in the package) without being informed and despite sending 2 messages to customer service, I still have not received a response 2 weeks later..
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Response from Patrice Mulato EN
Hello, we replied to you by email on 15/11 and 19/11. Due to a logistics problem, we were unable to send your product back immediately. However, it arrived today so you will receive it quickly. We remain at your disposal. Best regards, the Patrice Mulato team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2019
I had requested the 'free' treatment in Venice Red color, which was indeed available on the site. However, I was delivered the 'burnt sienna' color that I had already ordered. After claiming, it has been 12 days that I am promised the sending of the treatment in Venice Red color, but nothing arrives...? The site should update its available products. Otherwise, a big thumbs up for the repigmenting products which are very effective and leave the hair soft and shiny.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
Hello, satisfied with the products and the site, only downside, the delivery is a bit long...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/09/2019
I only give one star for now because my order is incomplete and I am waiting for a response to my message
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2019
The color has faded
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2019
Not simple
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Response from Patrice Mulato EN
Hello, What difficulties did you encounter following your order on our site? Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2019
Delivery on time, missing charlotte, no order form or little note inside. Product in good condition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2019
My shampoos and treatments are great, the colors really don't last at all, after a week I have nothing left... too bad because at 25 euros the color you expect better!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2018
I sent a complaint and did not receive a response
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/12/2018
Shampoo received 2 weeks after the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2018
Unattractive, lacks practicality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2018
Delivery was a bit long but it arrived well and everything was in perfect condition
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2018
Not bad
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2018
Very disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2018
Good products but non-compliant delivery (the missing product was delivered later)
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