The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Hello, after a day of sharing, my hair turned green, I had to make an appointment with the hairdresser. Best regards, Schmeltz Sylvie
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Response from Patrice Mulato EN
Hello,
We are sorry to hear that our coloring did not meet your expectations. Did you complete your online diagnosis? https://www.patricemulato.com/diagnostic/
For personalized advice, feel free to send us a photo of your hair by email at [email protected]
Best regards,
The Patrice Mulato team
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Agathe H.
Rating: 1 out of 5
following a purchase from 24/11/2025
I did not receive my package
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Response from Patrice Mulato EN
Hello, We are sorry to hear that you did not receive your package. After checking with your tracking number 6A04620193012, it seems there is a problem with your address and La Poste is correcting it. We are trying to find a solution with our logistics provider in parallel. Best regards, The Patrice Mulato team
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Stéphanie N.
Rating: 1 out of 5
following a purchase from 12/11/2025
The shampoo and the detangler make my hair rough, very disappointed.
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Response from Patrice Mulato EN
Hello, We are sorry to hear that our product did not meet your expectations. Can you please send us your feedback by email at [email protected] so that we can get back to you? This space is dedicated to your comments regarding our website: navigation, delivery... Best regards, The Patrice Mulato team
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Shana P.
Rating: 1 out of 5
following a purchase from 16/11/2025
I did not receive my package, and it is very difficult to reach you.
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Response from Patrice Mulato EN
Hello, You sent an email yesterday at 7:30 PM and your request was processed this morning. Our teams are doing their best to handle your request quickly. Best regards, The Patrice Mulato team
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Anne Celine G.
Rating: 1 out of 5
following a purchase from 14/10/2025
I have a problem regarding my delivery and no one is responding to the email. Thank you for taking the necessary steps
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Jennifer R.
Rating: 1 out of 5
following a purchase from 11/09/2025
After completing the color diagnosis, I place the order for the products + shampoo and I make the mixture indicated to the exact gram. Result: green hair!!! Message sent to customer service: 0 response! So no, I do not recommend and thank you for this unpleasant surprise. For info: very light blonde hair, desired color dark blonde = diagnosis: dark blonde + golden.
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Response from Patrice Mulato EN
Hello, We are sorry to hear about your unfortunate experience with our products. In the meantime, our customer service has reached out to you and sent you products to correct your color. We are doing everything we can to review our diagnosis and our protocol. Best regards, The Patrice Mulato team
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Vanessa M.
Rating: 1 out of 5
following a purchase from 24/08/2025
Package still not received .... delivery time quite long and in addition postal tracking unavailable
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Bertin E.
Rating: 1 out of 5
following a purchase from 07/08/2025
Arrived open 1 empty bottle
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Response from Patrice Mulato EN
Hello, We are sincerely sorry to learn that your product arrived open. We will escalate the information to our teams. Please feel free to contact our customer service at [email protected] so that we can send you a replacement product. Best regards. The Patrice Mulato team
S
Sylvie C.
Rating: 1 out of 5
following a purchase from 26/06/2025
Mulato products are great. However, I am very dissatisfied with the delivery which was not made to the selected location, but more than 15 minutes on foot from that location. By clicking on the link that La Poste sends you for the address, we find a photo of a urinal at 4, quai de Gèvres, while the address is located in an underground parking lot, a place that is not safe at night. I urge Mulato to be vigilant with its partners, who, in this specific case, greatly devalues its reputation..
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Response from Patrice Mulato EN
Hello, We sincerely thank you for your feedback regarding our products. We are sorry to learn that your delivery experience did not meet your expectations and that it caused inconvenience. We understand the importance of reliable and secure delivery and we take your comments to heart. Rest assured that we will review this situation with our delivery partner to improve our service. Your feedback is valuable to us. Best regards, The Mulato team
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Iram A.
Rating: 1 out of 5
following a purchase from 11/06/2025
I never received the package.
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Response from Patrice Mulato EN
Hello, We are truly sorry to learn that you have not received your package. This does not correspond to our commitment to our customers, and we fully understand the frustration this may cause. Your feedback is valuable to us and our teams are currently working to find a solution for the delivery of your package. We will get back to you quickly. Thank you for your patience and understanding. Best regards, The Patrice Mulato team
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Nathalie A.
Rating: 1 out of 5
following a purchase from 25/02/2025
I chose color one light brown to cover my roots and stop doing henna as it is very cumbersome for long hair!!! They were barely blonde? I had to redo a henna on top!! I was very disappointed!
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Response from Patrice Mulato EN
Hello, We are sorry to learn that our coloring does not meet your expectations. Color One being a natural origin coloring, its use is different from traditional colorings or henna if you have a significant percentage of white hair. We advise you to carry out your online diagnosis: www.patricemulato.com/diagnostic or send us photos of your hair by email at [email protected] so that we can advise you better. Sincerely, The Patrice Mulato team
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Nairi N.
Rating: 1 out of 5
following a purchase from 30/01/2025
I took the color brown-black. On my white hair, it turned bright orange in places, with even some orange-green parts. Fortunately, I only tried it on a hidden strand. I am really disappointed. I would like recommendations on how to fix this and achieve the dark brown color promised on the box.
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Response from Patrice Mulato EN
Hello, We are sorry to hear that our product did not meet your expectations. Color One being a natural origin dye, it is necessary to follow some key steps during your coloring, including performing a clarifying shampoo to prepare your hair to receive the pigments and thus avoid the appearance of undesirable reflections on your white hair. It may also be necessary, depending on the percentage of white hair, to choose 1 to 2 shades darker than the desired result. We would be happy to advise you by email at [email protected] Best regards, The Patrice Mulato team
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Jennifer V.
Rating: 1 out of 5
following a purchase from 31/12/2024
Product received opened in the box spilled everywhere
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. Please feel free to contact our customer service at: [email protected] so that we can resend you a product or refund you. Best regards, The Patrice Mulato team
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C C.
Rating: 1 out of 5
following a purchase from 05/12/2024
order not received. I am disappointed for a first order with you.
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Response from Patrice Mulato EN
Hello, Your package will be delivered tomorrow according to the colissimo tracking: https://www.laposte.fr/outils/suivre-vos-envois?code=6A85758671139 We remain at your disposal, Best regards The Patrice Mulato team
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V M.
Rating: 1 out of 5
following a purchase from 01/12/2024
Hello, the hair spray was damaged and the box is completely wet. I need a full refund and the package is being returned to you (I haven't opened anything - it's clear that all the spray has come out of the bottle). Thank you in advance for your quick response
n°66313
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience. Our customer service has processed your refund today. We remain at your disposal, Best regards The Patrice Mulato team
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D V.
Rating: 1 out of 5
following a purchase from 11/11/2024
I never received my order.
I contacted customer service but was told to wait 10 days for a response from their logistics and instead of trying to solve my problem, I was offered a 15% discount code. Very disappointed with their way of handling customer requests.
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Response from Patrice Mulato EN
Hello, Our teams had indeed taken your request into account and we had reshipped your package. Delivery is scheduled for tomorrow 29/11. Here is the tracking number: https://www.laposte.fr/outils/suivre-vos-envois?code=6A82793672220 We apologize for the inconvenience and remain at your disposal. Best regards, The Patrice Mulato team
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N M.
Rating: 1 out of 5
following a purchase from 13/11/2024
Order placed but 4 days after the order still in processing .. even though I was debited. Phone number on the invoice nonexistent.
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. We have contacted our logistics provider who is shipping your order today. We remain at your disposal. Best regards, The Patrice Mulato team
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S L.
Rating: 1 out of 5
following a purchase from 06/11/2024
My order was sent to an unknown address on the other side of France. The messaging integrated into the site for customer service does not work.
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Response from Patrice Mulato EN
Hello, I see that your order has been delivered to your address in the 94. If you do not have this information, can you provide us with the details? By phone at 04 78 61 38 45 or by email [email protected] Please excuse us for the inconvenience caused, We remain at your disposal The Patrice Mulato team
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A R.
Rating: 1 out of 5
following a purchase from 30/09/2024
No response from them following a return of the package, non-existent customer service, no refund, I will therefore have to turn to the consumer protection association. Unacceptable in 2024
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. Our customer service had indeed taken your request into account and the refund has been processed. Do not hesitate to get back to us if you have any questions. We remain at your disposal Best regards The Patrice Mulato team
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T S.
Rating: 1 out of 5
following a purchase from 10/10/2024
Still haven't received my order!!! It's been a month
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. We have indeed run out of the product you ordered. A new package is leaving our offices today. We are once again sorry for this delay. We remain at your disposal, Best regards, The Patrice Mulato team
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R S.
Rating: 1 out of 5
following a purchase from 08/10/2024
I wrote you an email to tell you that upon receiving the package the shampoo had leaked and no one replied to me
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. Our customer service is doing everything possible to respond to your complaint. A new package will be sent to you. Your request has been taken into account. Our team remains at your disposal, Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2024
I only received one product and still no refund or receipt of the missing item
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. I confirm that your product will indeed be refunded this week. We remain at your disposal, Best regards The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2024
I haven’t received my order. It’s showing as “on hold” when I look in my account. I’ve tried contacting Patrice Mulato through the contact area on the website but the message doesn’t go through. I’ve called them but just get a voicemail and can’t talk to anyone. I’ve tried contacting them through facebook, facebook messenger and instagram, but nobody responds. I’m beginning to wonder if the website is even genuine. I’ll have to contact my bank to do a charge back.
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Response from Patrice Mulato EN
Hello, You placed your order on September 1st and as it is over £135 we have to go through a longer process. It will be delivered soon. You wrote on Facebook on the 04 afternoon and you got a reply on the 06 morning. I'm sorry for the inconvenience and we're doing everything we can to ensure that you receive your order quickly. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2024
I did not receive my order even though I was debited on my bank account immediately.
I also have no response to my email sent several days ago.
I do not recommend this site at all.
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. We have run out of the product you ordered and we will proceed with your refund. I cannot find any trace of your email, could you please write to the address [email protected]? My colleague will quickly take care of your request. Please excuse us. We remain at your disposal, Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2024
I received my package in bad condition, the products leaked in the box, very disappointed.
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Response from Patrice Mulato EN
Hello, We are sorry to hear that your package arrived in bad condition. We are forwarding the information to our logistics team. Please excuse us for the inconvenience and do not hesitate to contact our customer service for compensation: [email protected] We remain at your disposal, Best regards, The Patrice Mulato team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2024
To date, I still have not received my entire order, yet the total amount has been debited from my account... Although I called and was assured of a follow-up, no news to date... not very serious this site! I really do not recommend it.
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience. We had a short-term stockout on this product and you placed your order before we had time to indicate it. I confirm that your request has been taken into account and that the missing product has been resent to you. Attached is the Colissimo tracking number: 6C19001545410 We remain at your disposal, The Patrice Mulato team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2024
Still haven't received my order despite the emails sent, at least inform us if they encounter any issues with shipping, I can understand that but nothing, order pending.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. We are indeed experiencing a problem with your order as we were out of stock on the ordered product. We have sent you a new product from our headquarters, here is the tracking number: 6A42508734490. Please excuse us for this delay. We remain at your disposal, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2024
Impossible to reach them either by email or by phone.?
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Response from Patrice Mulato EN
Hello, You can reach us by email at [email protected] or by phone at 04 78 61 38 45. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2024
It's too long, I still haven't been delivered.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. Indeed, the carrier made a mistake with the pickup point, your package was delivered to a post office. Our customer service will contact you today to resend the products. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2024
I received a dye that had spilled, on the bottle a post-it was stuck where it indicated a time, a date, a box number and a reference. I took a photo of this dye but despite several attempts to send it to customer service, the sending did not work. I then called and left a message but no one called me back. I paid €21.00 for the bottle.
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Response from Patrice Mulato EN
Hello, We are sorry that our product opened during delivery. Can you write to [email protected] and we can resend the product or refund you according to your preference. We apologize for the inconvenience caused. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2024
Box arrived torn, unusable products
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your package arrived in poor condition. We are forwarding the information to our carrier. Please do not hesitate to contact our customer service at [email protected] so that we can resend the products to you. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2024
No order tracking information and no information given. I see on the collissimo site that my package is on hold, no notice, no SMS or email.
It's simply very bad as for contacting customer service by phone.
Pointed out.
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your shopping experience on our site did not satisfy you. I see that we sent you an email on 23/01 at 19:46 following your order and that your package was delivered on 30/01 to your pickup point. Regarding our customer service, it is available by phone from Monday to Thursday from 9 am to 6 pm and on Friday from 9 am to 12:30 pm, otherwise at the address [email protected] Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2023
1 product missing from my order, no response from customer service and no refund… that’s called theft…
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. Our company was closed from December 22 to January 2, we are processing your request as quickly as possible. Best regards, The Patrice Mulato team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2023
Very bad experience: my package is marked as delivered at the pickup point but it never arrived there. To this day I still don't have my package, I send messages every day to customer service for help and I have received no response, I am very disappointed I do not recommend this site at all.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your delivery. You had contact with our customer service yesterday to find a solution. We apologize for the inconvenience caused. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2023
I was sent a volumizing shampoo instead of the repigmenting treatment ordered...
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your order. My colleague resent you the correct product on Tuesday 12/09 and responded to you today by email. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2023
Impossible to process the online payment - for a delivery in Belgium
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our site. It is normally possible to place an order for delivery in Belgium. What problem did you encounter? Did you try to contact your bank? We remain at your disposal, Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2023
I am really disappointed. Following a refund request on my order, which is still 'pending' processing, customer service no longer responds to me neither to my emails nor to the phone. The number rings into the void and hangs up automatically. Customer service is managed like a bad relationship on a dating site. If you like being ghosted without explanations, you can go for it! But here, you lose money... I went from a delay of 2/3 working days for the refund to almost 2 weeks... 'Great!'
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our customer service. As explained in the email you received on 17/08, your order will indeed be refunded. Due to the return from vacation and reduced staff, your refund has taken a few days longer but it will be processed this week. We remain at your disposal and apologize for the inconvenience caused. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2023
Package received with the shampoo cap unscrewed so the product leaked in the package. No gesture from the seller.
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your package arrived damaged. We will resend a package this week with a new product. We remain at your disposal, Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2023
I received the free capsules but not the paid items
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Response from Patrice Mulato EN
Hello, Your order was shipped on 17/08 so you have not yet received your order. Our company was closed from 28/07 to 15/08: a message was posted on our website. We remain at your disposal. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2023
I am extremely angry. I did not receive the right products in the order I received. I sent an email to get the necessary information to make a return and to this day I have not received any response. I am still waiting.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, which is why we are sorry to learn that you had a bad experience with your order. Our company is closed on Friday afternoons and weekends, perhaps you tried to reach us during this period? Please feel free to email [email protected] specifying your order number. Your request will be processed as soon as possible. Best regards
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