Customer reviews of Patrice Mulato EN

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
5 1 865 76% 4 401 16% 3 83 3% 2 30 1% 1 61 3%

Summary of reviews

The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.

1 star review

Reset filters
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2023
I only received half of my order and it's impossible to reach customer service by phone because the given number leads to nothing... I'm waiting for a response via their site where I left a message.
Translated reviews
Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, which is why we are sorry to hear that you had a bad experience with your order. Our company is closed on Friday afternoons and weekends, perhaps you tried to reach us during this period? Please feel free to email [email protected] specifying your order number. Your request will be processed as soon as possible. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2023
Order not received. No response.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2023
Low... it never worked and I received nothing...
Translated reviews
Response from Patrice Mulato EN
Hello, Your order is still "pending payment" on our side. You must not have completed the transaction. Please feel free to contact us at [email protected] if you have any difficulties paying on our site. Best regards, Perrine
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
No problem with registration but I couldn't pay with an e-card. I gave up on the second attempt and went to another site. No payment issues with an e-card.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
No problem registering but no way to pay with a virtual Visa card. I had to go to another site to make my purchase.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2022
Order placed on September 22 at 22:43, request collissimo.
Since September 23 at 8:54, in "waiting to be handed over to the post office".
It is September 27 at 21:45, impossible to have any information on the site, the data seems inaccessible, and yet my account is recognized.
For 4 days, no information and delivery not made.
Translated reviews
Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. We will resend your package as soon as possible from our headquarters because we have no information on our side either, it is probably lost. Best regards. The Patrice Mulato team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2022
I have not received my order to this day. And have no information. I even contacted customer service but no response.
Translated reviews
Response from Patrice Mulato EN
Hello, We had published a message on our site stating that the company was closed from July 29 to August 16, and that orders could not be shipped before our return. We are sorry for the inconvenience caused. Your order will be shipped quickly from today. Best regards, The Patrice Mulato team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2022
What a hassle to order, plus the site is not fluid at all!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2022
Very disappointed. I did not receive the ordered products. Email sent to customer service: no response!!!
Translated reviews
Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. Our customer service has acknowledged your email today and will send you a package this week with the correct products. Best regards, The Patrice Mulato team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
I did not receive the appropriate response to my request. I asked the question on the site before applying color 06 for blonde highlights and I was answered long after, talking to me about dark highlights... A phone call would be more appropriate to ask our questions directly and not make mistakes.
Translated reviews
Response from Patrice Mulato EN
Hello,
Thank you for your message.
We are sorry for not having responded quickly enough to your request. We take your feedback into account and do our best to be more responsive.
Best regards,
The Patrice Mulato team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2020
I never received the product, and customer service does not respond to emails or phone calls
Translated reviews
Response from Patrice Mulato EN
Hello,
Thank you for your message.
We apologize for the response time, we are doing our best since the resumption to respond to customers and manage transport issues.
For your information, your order was resent on May 15.
Best regards,
The Patrice Mulato team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2020
I never received my package and the customer service never replied to me.
Translated reviews
Response from Patrice Mulato EN
Hello,
We resent your order on 15/05.
We apologize for the inconvenience caused. Delivery times are still currently extended.
Sincerely,
The Patrice Mulato team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2020
Disappointed with the result for the price
Translated reviews
Response from Patrice Mulato EN
Hello,
I have noted your dissatisfaction regarding your order. Please feel free to contact us at [email protected] for the best advice according to your hair type and percentage of white hair. Natural origin dyes can sometimes be difficult to master and we are here to support you.
I remain at your disposal,
Perrine
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/11/2019
I was deliberately sent another product (it was crossed out by hand on the summary sheet in the package) without being informed and despite sending 2 messages to customer service, I still have not received a response 2 weeks later..
Translated reviews
Response from Patrice Mulato EN
Hello, we replied to you by email on 15/11 and 19/11. Due to a logistics problem, we were unable to send your product back immediately. However, it arrived today so you will receive it quickly. We remain at your disposal. Best regards, the Patrice Mulato team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/09/2019
I only give one star for now because my order is incomplete and I am waiting for a response to my message
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2019
Not simple
Translated reviews
Response from Patrice Mulato EN
Hello, What difficulties did you encounter following your order on our site? Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2018
I sent a complaint and did not receive a response
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2018
Very disappointed
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2017
Products not received
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2016
I never received the exchange of my defective product
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2016
See my review on the only product purchased.
Translated reviews
We use cookies for audience measurement and improving user experience.