The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Disappointed with the small size of the products. Price too high for what it is.
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Response from Patrice Mulato EN
Hello, Thank you for taking the time to share your opinion. We are sorry to learn that the size of the products does not meet your expectations. We have indicated on our product sheet the volume of the shampoo and the mask which is 50ml and 15ml for the serum. As a reminder, these are professional products, made in France, in recycled and recyclable bottles with a minimum of 97% natural origin ingredients. All this explains the price of our products. Best regards, We remain at your disposal The Patrice Mulato team
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Nancy S.
Rating: 2 out of 5
following a purchase from 07/07/2025
The repigmenting shampoo does not lather at all. The result is quite disappointing. The color is not vibrant, the hair is less shiny. Plus, delivery issue.
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Response from Patrice Mulato EN
Hello, Thank you for taking the time to share your opinion. The Repigmenting shampoo is slightly alkaline, it will open the hair scales so that the treatment penetrates better and lasts longer. We always recommend doing 2 shampoos, the second lathers more. The shampoo is used in conjunction with the treatment, it should not be done alone otherwise it can indeed dry out the hair. Regarding the delivery issue, we understand how frustrating this can be and we are forwarding the information to our carrier. We remain at your disposal, Best regards, The Patrice Mulato team
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Sandrine A.
Rating: 2 out of 5
following a purchase from 03/03/2025
Disappointed, coloring supposed to cover 100% of white hair and results they are not covered and especially they are yellow!
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Marianne D.
Rating: 2 out of 5
following a purchase from 21/01/2025
The product arrived spilled in the box. A protection on the shampoo cap would be necessary. I reported it, no commercial gesture even though a quarter of the product is missing. Disappointing for this brand!
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Response from Patrice Mulato EN
Hello, We are sorry that your product opened in the box. You can send an email with a photo if you have one, to the address [email protected]. We will make a commercial gesture. We remain at your disposal. Best regards, The Patrice Mulato team
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G D.
Rating: 2 out of 5
following a purchase from 07/12/2024
2 stars for the package tracking
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F F.
Rating: 2 out of 5
following a purchase from 17/10/2024
I did not receive my order but someone else's. And it's impossible to contact customer service
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. Have you sent an email to [email protected]? If so, your request is being processed and will be handled as soon as possible. Our team remains at your disposal, Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2024
Not smooth, bug when choosing the pickup point, difficulty tracking the order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/05/2024
One of the bottles opened, the product lost some of its content. Consider better packaging for the products.
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. We are forwarding the information to our logistics team. You can send a photo of the damaged package to [email protected] and we will take the necessary steps. We remain at your disposal, The Patrice Mulato team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/04/2024
Not very practical navigation
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/01/2024
You did not respond to my email!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2024
Incomplete package and yet paid. Purchase of 4 products (received 3, with a delivery note, noted that only 3 products). After calling customer service, I was told that one of the products I paid for is no longer in stock (why not block it on the site by marking it as out of stock). I was told that I would be refunded (more than a week without news). I called back, and I was told the same thing (I am still waiting). The out-of-stock product was also the most expensive of my order at 27 euros... I don't think I will recommend on the official site, too bad because good composition (natural).
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. I confirm that you have been refunded for the missing product and that our customer service contacted you by email on 16/01. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2024
Customer service unreachable
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Response from Patrice Mulato EN
Hello, Our customer service can be reached by email at [email protected] or by phone at 04 78 61 38 45. From Monday to Thursday from 9 am to 6 pm and Friday until 12:30 pm. Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/07/2023
Order for a color-repair treatment and not a shampoo noted but still debited
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Response from Patrice Mulato EN
Hello, Can you confirm that you received your treatment and not a shampoo? From our side, we see that it is a treatment that has been sent. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2023
My shampoo was listed on the site and once my order was sent, the next day I received an email saying out of stock. It would be wise to update the site.
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. We try to be as rigorous as possible with stock updates but indeed we had a one-day delay on this product. We remain at your disposal and are doing everything we can to rectify our mistake. Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2022
Missing product. Customer service unreachable.
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Response from Patrice Mulato EN
Hello, Please excuse us for this inconvenience. Following your exchanges with our sales service on Monday, we were out of stock on the reference. This item has returned to stock and we have shipped your order today. We remain at your disposal for any further information. Best regards,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/11/2022
The package arrived poorly sealed and for the price of the products I expected a much higher level of customer experience.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused, and we are escalating the packaging issue to our logistics platform. We remain at your disposal, The Patrice Mulato team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/01/2022
Order received quickly. Needed customer service, first response was ok then nothing more.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/02/2021
explanatory not very clear
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Response from Patrice Mulato EN
Hello, Thank you for your message. To help us improve, could you please specify what was not clear on our site? Thank you for the time you give us. Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2020
Hello
I finished the green hair... I managed to remove everything finally almost ...
I will not buy the products again .. I still like the repigmenting ones...
Have a nice day
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Response from Patrice Mulato EN
Hello,
Thank you for your message.
I am sorry to read that our products did not meet your expectations properly.
We had recommended via email to use our Ocre d'Havane repigmenting duo before applying Color One to avoid these green reflections. Did you follow this protocol as indicated by email?
Best regards,
Perrine
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2019
Hello, I have prepared the return package that I posted to you today. I had to go to the post office to return a product not ordered sent instead of another received with more than a week delay; as well as a 40 ml product that was supposed to be included in the order, finally received 1 of 30 ml. In the end, 1 sample of 20 ml as compensation for an order received after more than a week of delay, 1 trip to the post office required for return, time spent in email exchanges, etc. And exchanges that are useless as they were refused by the mediation process while my return was meant to be accommodating... After-sales service
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Response from Patrice Mulato EN
small
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2018
I am normally registered on this site. However, when I go there, I cannot log into my account. When I want to reset a new password, I am told that my email address is not valid. I don't understand... I had ordered not the Sienna Burnt repigmenting shampoo but the Sienna Burnt repigmenting cream treatment. I couldn't make a complaint because I can't access my order. And since I opened the product, not having paid attention...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/08/2018
The order was not complete. One product was missing.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2017
I was not informed of the arrival of the package, it almost went back to the sender.
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Response from Patrice Mulato EN
Hello,
This is surprising because when the post office or your relay point receives your package, you should receive an email to inform you.
We will report this to the post office.
Best regards,
The Mulato team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/11/2016
I am not happy with this order, there was an issue with the delivery but I have already expressed my dissatisfaction.
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Response from Patrice Mulato EN
Hello,
We are sorry for the inconvenience caused, has the problem been resolved?
We remain at your disposal.
The Mulato team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/08/2016
It gives beautiful reflections, but for white hair, it's not great, it gives yellow reflections, the difference is too obvious, I won't buy it again.
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Response from Patrice Mulato EN
Hello,
We are surprised and sorry that the product did not bring you complete satisfaction.
To reduce the yellow reflections on white hair, you can use the blue earth repigmenting treatment.
Best regards,
The Mulato team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2016
Does not yellow more than another product... Leaves hair rough.
Moreover, the pump does not work!
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Response from Patrice Mulato EN
Hello,
We are sorry for the inconvenience, can you give me the batch number so we can check if this is the only product in this case?
We are quite surprised by your opinion on this product, we generally receive good feedback on this product. We are sorry that this product did not bring you complete satisfaction.
Best regards,
The Mulato team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2016
Not satisfied with the product
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/01/2016
A site that does greenwashing by promising 0% paraben and silicone, 95% of ingredients of natural origin... It's packed with QUATS, a silicone substitute, so when you have a 100% healthy hair routine, and think you're buying a healthy product, you're mistaken. I will not buy any more products on this site. However, for those who are not afraid of silicones, it makes very beautiful hair, there is no doubt about that.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/01/2016
not enough choice
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2015
I asked for information by email before ordering and I got a response.
After my order, I asked for help with using the products, I never got a response.
Too bad I abandoned the products in my bathroom.
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