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A
Rating: 4 out of 5
A site that offers quality products and does not damage hair.
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Customer reviews of Patrice Mulato EN
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very good.
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A
Rating: 3 out of 5
Attention, the order that was sent to me was completely wrong. It was well corrected and the after-sales service was very quick, but please ensure to prepare the orders well from the first shipment.
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A
Rating: 3 out of 5
Fast delivery but products not waterproof enough, it leaked!
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A
Rating: 3 out of 5
After buying the shampoo that I really like but the conditioner is disappointing, not nourishing.
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A
Rating: 4 out of 5
The structure of the site, and thus the navigation, is not optimal. Too much compartmentalization between the shop, advice, and product presentation. It feels like there are 2 different sites. The advice section could be a bit more detailed on the products and mixtures to choose for this or that desired shade with this or that natural base.
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A
Rating: 4 out of 5
Really a nice project, especially around natural products, not tested on animals.
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A
Rating: 4 out of 5
Serious site, order received quickly!
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Good site.
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A
Rating: 3 out of 5
Everything was perfect except for the one-week delay due to the Colissimo returned to the sender for a false address which turned out to be a bad excuse. If you grant me the free shipping for the next order, I will order a large shampoo and a 200ml repigmenting product.
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Response from Patrice Mulato EN
Hello,
Unfortunately, we are not in charge of postal services and cannot manage their deliveries.
However, our customer service has done what is necessary to resend the package to you.
We are sorry for the inconvenience and have done everything possible for your package to arrive.
Best regards
The Mulato team
Unfortunately, we are not in charge of postal services and cannot manage their deliveries.
However, our customer service has done what is necessary to resend the package to you.
We are sorry for the inconvenience and have done everything possible for your package to arrive.
Best regards
The Mulato team
A
Rating: 4 out of 5
Ease of use
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A
Rating: 2 out of 5
I was not informed of the arrival of the package, it almost went back to the sender.
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Response from Patrice Mulato EN
Hello,
This is surprising because when the post office or your relay point receives your package, you should receive an email to inform you.
We will report this to the post office.
Best regards,
The Mulato team
This is surprising because when the post office or your relay point receives your package, you should receive an email to inform you.
We will report this to the post office.
Best regards,
The Mulato team
A
Rating: 4 out of 5
Order arrived in good condition.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Professional site offering a wide range of products that address various hair concerns.
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A
Rating: 4 out of 5
The product descriptions are clear. The shipment of the ordered products went smoothly.
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A
Rating: 4 out of 5
Welcoming site, beautiful presentation of products.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good site
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A
Rating: 3 out of 5
not bad overall, but I would have preferred a darker color. the mask allows for a more intense color, but after the shaping I don't see the difference. see if this lightens it further...
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A
Rating: 4 out of 5
Great site but after trying the product it does not deliver the promised results
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A
Rating: 4 out of 5
Clear and well-made site, fast delivery
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A
Rating: 4 out of 5
.....
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A
Rating: 4 out of 5
professional
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A
Rating: 2 out of 5
I am not happy with this order, there was an issue with the delivery but I have already expressed my dissatisfaction.
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Response from Patrice Mulato EN
Hello,
We are sorry for the inconvenience caused, has the problem been resolved?
We remain at your disposal.
The Mulato team
We are sorry for the inconvenience caused, has the problem been resolved?
We remain at your disposal.
The Mulato team
A
Rating: 4 out of 5
Delivered in less than a week.
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A
Rating: 4 out of 5
I might take the treatments next time to see if it works better
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A
Rating: 4 out of 5
Easy access site and not too overloaded pages
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A
Rating: 3 out of 5
Late delivery due to holidays.
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Response from Patrice Mulato EN
Hello,
We are sorry that you were affected by the summer holidays.
Best regards,
The Mulato team
We are sorry that you were affected by the summer holidays.
Best regards,
The Mulato team
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good. The product could have been sent in a smaller box to avoid waste.
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A
Rating: 4 out of 5
The site presents the products well with all their characteristics and appropriate advice.
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A
Rating: 2 out of 5
It gives beautiful reflections, but for white hair, it's not great, it gives yellow reflections, the difference is too obvious, I won't buy it again.
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Response from Patrice Mulato EN
Hello,
We are surprised and sorry that the product did not bring you complete satisfaction.
To reduce the yellow reflections on white hair, you can use the blue earth repigmenting treatment.
Best regards,
The Mulato team
We are surprised and sorry that the product did not bring you complete satisfaction.
To reduce the yellow reflections on white hair, you can use the blue earth repigmenting treatment.
Best regards,
The Mulato team
A
Rating: 4 out of 5
Very good site, visibility and complete and clear description of the products!!
Nothing to say.
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Nothing to say.
A
Rating: 2 out of 5
Does not yellow more than another product... Leaves hair rough.
Moreover, the pump does not work!
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Moreover, the pump does not work!
Response from Patrice Mulato EN
Hello,
We are sorry for the inconvenience, can you give me the batch number so we can check if this is the only product in this case?
We are quite surprised by your opinion on this product, we generally receive good feedback on this product. We are sorry that this product did not bring you complete satisfaction.
Best regards,
The Mulato team
We are sorry for the inconvenience, can you give me the batch number so we can check if this is the only product in this case?
We are quite surprised by your opinion on this product, we generally receive good feedback on this product. We are sorry that this product did not bring you complete satisfaction.
Best regards,
The Mulato team
A
Rating: 4 out of 5
Natural origin products
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A
Rating: 4 out of 5
fast
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A
Rating: 4 out of 5
Good advice, quality products but the prices are high
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