Customer reviews of Patrice Mulato EN

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
5 1 865 76% 4 401 16% 3 83 3% 2 30 1% 1 61 3%

Summary of reviews

The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2023
Good products I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2023
Excellent products and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2023
Easy site navigation, waiting for delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2023
Very well explained site, very pleasant customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2023
Huge box for 1 small product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2023
While the product I was looking for was not available at first, customer service always responded to me.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2023
Top customer service after a slight delivery delay. Impeccable products, optimum results. Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2023
Average
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2023
Very good product but package not retrieved because defective everything leaked in the package too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2023
I didn't succeed on the first try
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2023
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2023
Very functional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2023
No particular remarks
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2023
Disappointed by the delivery time almost 10 days. Product received in a box with chocolate and blood stains. When opening the jar there is no seal to protect the product, result: lots of cream on the opening lid which gives the impression that the product has already been used.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our service. We are forwarding your feedback to our logistics provider immediately. Regarding the delivery time, the company was closed from 28/07 to 16/08, a message was posted on our site to inform internet users. We remain at your disposal, Best regards, The Patrice Mulato team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2023
Order placed on August 13. Although a tracking number was given to me, there was no possible indication. I called, the receptionist was really great. She also saw the problem. Since it was for a wedding 2 days later, she advised me to buy it from one of her retailers near my home. I am delighted with the customer service, I am just waiting for the refund of the package. And after trying the shampoo and the color-repair treatment, I can say it's great! Even the hairdresser this morning told me great result. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2023
I ordered my product on August 7, it is now August 18 and I still have not received my product. This slowness does not inspire confidence. In business, this 'detail' is very important for customer loyalty.
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Response from Patrice Mulato EN
Hello, Our company was closed from 28/07 to 16/08. An absence message was posted on our site in the form of a pop-up. We apologize for any inconvenience caused if you did not see the message. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2023
Product still not received
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Response from Patrice Mulato EN
Hello, Our company was closed from 28/07 to 16/08. An absence message was posted on our site in the form of a pop-up. We apologize for any inconvenience caused if you did not see the message. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2023
Very satisfied with my products, the results meet my expectations, order sent quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
Very complete site, with all the necessary information for choosing one's own routine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2023
Order arrived very quickly, the next day! Very covering color on white hair, natural result. Good smell, lasts 3 weeks at best, and even a bit more if you accept the lightening.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2023
Easy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Despite a product error at delivery, the team was really very professional in sending me the ordered product very quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Extraordinary products! And a site very attentive to customers. Essential!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2023
Great in just one use this avocado & coconut oil my hair loved especially since I am in full menopause and my hair is dry... ;)) And I already know castor oil, I validate it too!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Perfect, fast, effective Customer service responsive and efficient Top I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2023
Very satisfied with my first purchase. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Excellent product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2023
Clear and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2023
I find the natural One color satisfactory but I think that for the price there should be a bit more quantity. I have medium-length hair and each time I have to start a new tube, the quantity is not sufficient for a single application. Here is my opinion. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Very fast delivery, top products, and thank you for the gift :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Perfect, efficient and clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Delivery times respected, very good order tracking, good product, interesting diagnosis
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2023
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2023
Always on top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2023
Effective product and delivery times respected. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2023
Perfect!! Clear and precise site!! This product helps
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