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C
Rating: 1 out of 5
Delivery late
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Customer reviews of PétanqueShop
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 6 189 published reviews
Summary of reviews
PétanqueShop consistently delivers fast, reliable service with swift shipping and delivery that often arrives within days and sometimes sooner, keeping the products well packaged and arriving as described. Customers highlight precise engraving and depth on engraved balls, a smooth ordering process, and items that meet or exceed expectations, including timely arrivals and favorable quality. The store earns praise for professionalism, efficiency, and a responsive customer service that resolves issues and provides credits when needed, supporting a loyal, long-standing customer base. Overall, the shopping experience is described as accurate, fast, and satisfying, with strong emphasis on on-time delivery and product quality.
Reviews 1, 2 and 3 stars
Reset filtersB
Rating: 2 out of 5
The balls arrived with sharp burrs on the series
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Response from PétanqueShop
Hello, the sharp aspect you mention regarding the manufacturer's markings will disappear with use. This can indeed happen when the balls are new. Thank you for your understanding. Best regards. The petanqueshop team
N
Rating: 3 out of 5
Order processed quickly but return necessary due to the omission of the personalization engraving. Lack of friendliness from the person who took my call
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J
Rating: 1 out of 5
Very bad in terms of delivery, the deadlines are not met by Chronopost, it's unacceptable
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Response from PétanqueShop
We are sorry to learn that you encountered problems with the delivery of your order. We did our best to ensure that your order with engraving was shipped as quickly as possible with free delivery to a pickup point. We apologize for this delay, although it was beyond our control. Best regards. The petanqueshop team
B
Rating: 1 out of 5
In my last order, I did not receive the authenticity certification card for the triplet, and for the return of the new ball used three times, they take it back for 100€ with a new value of 240€ purchased in February...
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Response from PétanqueShop
Hello, It is normal that you did not receive the warranty card, simply because the manufacturer Obut no longer includes it. The warranty card is now found in the flap of the box inside. Regarding the returns of pétanque balls, it is a service we offer our customers to lower the price of their new triplet but it is in no way mandatory. Best regards. The petanqueshop team
L
Rating: 3 out of 5
Find the small part
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J
Rating: 3 out of 5
Home delivery was expected and yet I had to go to the post office to pick up my item. Too bad.
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S
Rating: 3 out of 5
Rather long wait while there was only one customer in front of us.
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P
Rating: 1 out of 5
I cannot give my opinion because for now no news of my package since Saturday, so for my part I am not satisfied
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Response from PétanqueShop
Hello, As indicated by your package tracking, it has been available at the post office since Saturday 21/03. We invite you to go there to collect it. Thank you for your understanding and have a nice day Best regards. The petanqueshop team
P
Rating: 1 out of 5
I have not received my package. Complaint made to Chronopost
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Response from PétanqueShop
Hello, We are sorry to hear that you have not received your package and understand the inconvenience this may cause. However, the tracking of your package indicates that it was delivered to the building caretaker on 24/03 at 12:33. We encourage you to follow up on your complaint with Chronopost and remain at your disposal for any further assistance. Best regards. The petanqueshop team
C
Rating: 3 out of 5
So far very good experience, I am waiting to receive my order
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C
Rating: 2 out of 5
Ball pickup too light, string too thin
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T
Rating: 3 out of 5
I just find it unfortunate that the balls received are not the same as the presentation of the ball on the site
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L
Rating: 3 out of 5
Mediocre quality
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P
Rating: 3 out of 5
I ordered MS STRX triplets, the general engravings: MS X15 705 .......... are different in style and engraving intensity on each ball, I will report this and certainly return them for exchange
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N
Rating: 1 out of 5
I paid an additional 15 euros to be delivered today and no delivery, it's a scam....
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Response from PétanqueShop
Hello, We are sincerely sorry to hear that your delivery experience did not meet your expectations. We understand the frustration this may have caused. However, the delivery delay is the carrier's responsibility. Indeed, you ordered on Friday, March 6. We engraved and shipped your triplette the same day. On our side, we cannot do it any faster. Please feel free to contact us as soon as your package is delivered so that we can reimburse you for the shipping costs. Thank you for your understanding. The petanqueshop team
J
Rating: 3 out of 5
ORDER PLACED AT ERIMA DELIVERY TOO LONG
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S
Rating: 1 out of 5
Still haven't received my balls
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Response from PétanqueShop
Hello, We are sorry to hear that you have not yet received your balls. However, the delivery of your package was scheduled for Thursday 26/02. But you chose to reschedule the delivery, which caused a delay in delivery with the carrier. Delivery is scheduled for today. Thank you for your understanding. Best regards, The petanqueshop team
J
Rating: 1 out of 5
I am still waiting for my order
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Response from PétanqueShop
Hello, The delivery problem you experienced with the delivery of your package to the pick-up point has been resolved by our customer service. Indeed, you have received a new package. Thank you for your understanding. Best regards, The petanqueshop team
L
Rating: 3 out of 5
Delivery late
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B
Rating: 3 out of 5
The bag delivered with the balls is rather shabby. For balls over 300 E
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K
Rating: 3 out of 5
Products delivered quickly. Disappointed with the ball pick-up pen, the magnet is too weak so it doesn't pick up the balls. To avoid!
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I
Rating: 1 out of 5
Very poor quality cochonnet, 16 good out of 50. Yet it's not too complicated to give a sanding, as long as the cochonnet is in the circle. Last time I buy cochonnet from petanqueShop
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Response from PétanqueShop
Hello, As indicated on the product sheet of the targets "Boxwood is a natural material, defects may be present on some targets" Do not hesitate to send photos of the problem encountered to our customer service by email at [email protected] Best regards.
M
Rating: 3 out of 5
I ordered a triplet MS 2110 with initial personalization, well received and well packaged. However, the engraving is terrible, does not match the engraving displayed at the order. Conclusion: buy your balls but make sure to inquire about the engraving beforehand.
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S
Rating: 3 out of 5
A bit complicated to find your way around
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N
Rating: 3 out of 5
Very good site but shipping costs a bit expensive especially since the site is not far away
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Y
Rating: 1 out of 5
The received order is not compliant, missed birthday due to wrong sending on your part
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Response from PétanqueShop
Hello, We are sincerely sorry to learn that your order did not meet your expectations and that it impacted an important moment. This issue has been addressed by our customer service to proceed with the exchange of the triplet. Thank you for your understanding. Best regards. The petanqueshop team
A
Rating: 1 out of 5
It's really a shame that the engraving of the first name is not in white as indicated on the website's visual. At least indicate it so as not to be disappointed with the result
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Response from PétanqueShop
Hello, Thank you for taking the time to share your opinion. We are sorry to learn that the engraving did not meet your expectations and we understand your disappointment. However, it is clearly stated on the website that "the engraving is done in the mass, no color is added". Thank you for your understanding. Best regards. The petanqueshop team
M
Rating: 3 out of 5
The balls are not very magnetic and fragile... in addition to being too light
The meter is great
However, the delivery was made to a relay 10 km away, so not cool
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The meter is great
However, the delivery was made to a relay 10 km away, so not cool
C
Rating: 3 out of 5
It is a pity that before validating the cart, the offer to take back the old balls is not proposed.
I bought a triplet without knowing it while I could have had a trade-in on my old balls and gotten a better price
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I bought a triplet without knowing it while I could have had a trade-in on my old balls and gotten a better price
C
Rating: 3 out of 5
the engraving result is very small and very dull in color. Upon opening the package I almost thought the cochonets were not engraved. I remain disappointed.
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J
Rating: 1 out of 5
Delivery really lamentable, more than 2 days late, no news of the delivery.
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Response from PétanqueShop
Hello, Your order placed on January 30 at 12:13 was shipped on January 30 at 13:51, we can hardly do faster. We are unfortunately dependent on the carrier's delays which can be more or less long. We are sorry for the inconvenience caused although independent of our will.
R
Rating: 1 out of 5
Before asking for my opinion, maybe you should receive the merchandise
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Response from PétanqueShop
Hello, We are sorry to hear that you have not yet received your order. We understand how frustrating this can be. Please feel free to contact us directly so that we can check the status of your delivery and provide you with any necessary assistance. Best regards. The petanqueshop team
P
Rating: 3 out of 5
Hello, I had to try three times to order, because the frame already with the name and surname, means that if you want to go directly to the bank code, it remains clear and does not take the information. Once I typed my bank details to the end, but it ended up with trying again. Finally the 3rd was the right one. Otherwise the product gives a good feeling.
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T
Rating: 1 out of 5
I STILL HAVE NOT RECEIVED THE ORDER EVEN THOUGH YOU ASSURED ME THAT IT HAD BEEN RECEIVED BY THE SELECTED RELAY, IT HAS STILL NOT ARRIVED
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Response from PétanqueShop
Hello, Your package is indicated as delivered to the relay point on Sunday, February 1st. Thank you for your understanding
J
Rating: 3 out of 5
For loyal customers, it would be nice to have a little better gift especially when buying balls at 220 €.
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B
Rating: 3 out of 5
Personalization on few products and very limited to 11 characters only and in fact, on petanque circles, it is just a simple engraving, much less visible than the Bon Tir brand, so in terms of communication, visibility is not very effective and yet the cost of personalization is 7.50 per piece for a basic product at 9 euros, which means a unit cost of 16.50, or +83% for a rather unsatisfactory result.
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S
Rating: 3 out of 5
Too slow
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S
Rating: 3 out of 5
Good
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L
Rating: 3 out of 5
Good overall but the loyalty points are valid for 1 year, so it doesn't really help
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