Customer reviews of PétanqueShop

Hello, Thank you for taking the time to share your experience. We are sorry to learn that the bag received does not match your purchase. We invite you to contact our customer service directly to resolve this issue. Thank you for your understanding. Best regards. The petanqueshop team

Hello, We understand your frustration regarding the delivery of your package and we sincerely apologize. However, on our side, we engraved and shipped your triplet on the same day of your purchase. It is therefore difficult to be faster. The delivery of your package is scheduled for the beginning of this week. Thank you for your understanding. Best regards. The petanqueshop team

Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in France, particularly in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered to you soon. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The Petanqueshop team

Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered at the beginning or middle of this week. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The Petanqueshop team

Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in France, particularly in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered at the beginning or middle of this week. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The petanqueshop team

Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered at the beginning or middle of this week. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The petanqueshop team

Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered at the beginning or middle of this week. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The petanqueshop team

Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered at the beginning or middle of this week. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The petanqueshop team

Hello, Thank you for taking the time to share your experience. We understand your frustration regarding delivery times and we are sorry. However, you ordered on Monday 29/12 in the afternoon, and we engraved and shipped your triplet on Tuesday 30/12. On our side, we cannot do it faster. Moreover, when you placed your order, we communicated an indicative delivery date between December 31 and January 6. You were delivered on Friday, January 2. Indeed, with the holiday days at the end of the year, deliveries are always uncertain at this time of year, which explains the indicative delivery date communicated at the time of your purchase. Thank you for your understanding. Best regards. The petanqueshop team

Hello, You ordered on Wednesday 24/12 and we shipped it the same day. Unfortunately, we cannot do it faster on our side. The delivery delay is the carrier's responsibility. At this time of year, delays are often disrupted due to the volume of packages and holidays. Thank you for your understanding. Best regards. The petanqueshop team

Hello, We inform you that your package is available at the pickup point since Friday 26/12. Delivery times at the end of December are often disrupted by carriers due to a high volume of packages. Thank you for your understanding. Best regards. The petanqueshop team

Hello, we are sorry to learn that you did not receive your order within the expected time. However, you ordered on Monday, December 22 at 14:12 and we shipped it the same day. Your package arrived in your country on Tuesday 23/12. Unfortunately, we cannot do it faster on our side. Moreover, when you placed your order, we communicated an indicative delivery date between December 24 and January 2. This is due to the longer delivery times during this period, especially in your country. The tracking indicates that the package is out for delivery today. Thank you for your understanding. Best regards. The petanqueshop team

Hello, We are sorry to hear that your experience did not meet your expectations. Please know that we place great importance on our customers' satisfaction and we would like to understand the details of your situation in order to improve our services. Indeed, we do not understand your message as you ordered on 11/12 and your order was shipped the same day. Please do not hesitate to contact us directly if you have a problem with your order. Best regards. The petanqueshop team

Hello, The 15% discount was applied because you had ordered a certain number of quantities, we unfortunately cannot apply this kind of discount on all orders. Moreover, a discount was added in loyalty points during your last order. Thank you for your understanding

Hello, You ordered on Thursday 18/12 in the evening. Your order was shipped on Friday 19/12. Delivery is therefore expected at the beginning of this week, as indicated in your order confirmation email. Thank you for your understanding. Best regards, The PétanqueShop team

Hello, do not hesitate to contact us directly so that we can provide you with all the necessary assistance. Your package seems to still be in transit as it was scanned today and has arrived in your department. Delivery should therefore be made soon. Thank you for your understanding. The petanqueshop team

Hello, We are sincerely sorry to learn that your order has not arrived within the expected time. We fully understand the frustration this may cause. We encourage you to contact us directly so that we can help you resolve this issue as soon as possible. Thank you for your understanding. The petanqueshop team

Hello, We understand your frustration regarding the feedback request sent before the receipt of your order. We appreciate your feedback which helps us improve our communication. Please do not hesitate to contact us for any questions or assistance. Best regards. The petanqueshop team

Hello, We are sorry to hear that you have not yet received your order. Please feel free to contact us directly so that we can help you resolve this issue as quickly as possible. Indeed, it has logically been available at the pickup point since Monday 08/12. Thank you for your understanding. Best regards. The petanqueshop team

Hello, We are sorry to hear that your experience did not meet your expectations regarding the engraving. Your feedback is valuable, and we want to understand what happened. Please feel free to contact us directly so that we can resolve this issue. Best regards. The petanqueshop team

Hello, Thank you for taking the time to share your opinion. As indicated on the website, the Christmas offer is as follows: a pack of target/chamoisine/bag is offered for each competition triplet purchased. An additional gift (measuring tape or cap) is offered based on the amount of your order and not based on the number of triplets purchased. Thank you for your understanding. Best regards. The petanqueshop team