Customer reviews of PétanqueShop

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 6 189 published reviews

Summary of reviews

PétanqueShop consistently delivers fast, reliable service with swift shipping and delivery that often arrives within days and sometimes sooner, keeping the products well packaged and arriving as described. Customers highlight precise engraving and depth on engraved balls, a smooth ordering process, and items that meet or exceed expectations, including timely arrivals and favorable quality. The store earns praise for professionalism, efficiency, and a responsive customer service that resolves issues and provides credits when needed, supporting a loyal, long-standing customer base. Overall, the shopping experience is described as accurate, fast, and satisfying, with strong emphasis on on-time delivery and product quality.

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Sophie G.
Rating: 1 out of 5
following a purchase from 27/03/2025
Unfortunately, the balls we ordered were not available for more than 5 months of waiting which was very disappointing
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Response from PétanqueShop
Hello, We understand your dissatisfaction. However, from your order, we informed you that the triplet was not in stock and that there was no timeline for restocking as it was a manufacturer shortage. Therefore, we offered you from the beginning either to modify your order or to cancel it, but you did not wish to do so, which resulted in this long delay. Thank you for your understanding. Best regards, The Pétanqueshop team
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Myriam T.
Rating: 1 out of 5
following a purchase from 03/08/2025
I still have not received the pétanque balls.
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Response from PétanqueShop
Hello, We are sincerely sorry to learn that you have not yet received your pétanque balls. However, the carrier attempted to deliver to you twice but it seems that your address is incomplete. We therefore invite you to provide them with the necessary information. You can also contact us by email for further information. Thank you for your understanding. Best regards. The petanquestock.com team
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Adrien T.
Rating: 1 out of 5
following a purchase from 01/08/2025
Two packages were missing caps and cloths
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Response from PétanqueShop
Hello, We are sorry to hear that your order was incomplete with the missing caps and cloths. Your satisfaction is our priority and we completely understand your frustration. Please do not hesitate to contact us directly so we can resolve this issue as quickly as possible. Best regards. The petanqueshop.com team
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Alain V.
Rating: 1 out of 5
following a purchase from 07/08/2025
I haven't received my order yet....
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Response from PétanqueShop
Hello, You ordered on Thursday, August 7 at 8:55 PM and your triplet was engraved and shipped on Friday, August 8. It is therefore normal that on Saturday, August 9, you still have not received your order. Delivery is scheduled for the beginning of this week, as indicated during your order "between August 11, 2025, and August 14, 2025". We do not understand your rating as we are within the deadlines. Thank you for your understanding. Best regards, The petanqueshop.com team
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Hélène B.
Rating: 3 out of 5
following a purchase from 01/08/2025
Quality not extraordinary... I am disappointed. The delivery was on time, which is a positive point, but the product looks already used (marks and dents on the balls, scratches and wear on the packaging). The engraving I requested is barely legible. For a gift, the effect is not great.
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Jocelyne M.
Rating: 3 out of 5
following a purchase from 27/07/2025
DELIVERY TOO SLOW
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Kevin R.
Rating: 1 out of 5
following a purchase from 21/07/2025
Problem with the t-shirt too small even when taking one size up from my size, the Obut clothing is worthless, a real hassle to find the right size.
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Response from PétanqueShop
Hello, We are sorry to hear that you encountered sizing issues with your Obut clothing. We understand how frustrating it can be not to find the right fit. Your feedback is valuable and will help us improve our offering. Please feel free to contact us directly if you need further assistance. Best regards. The team at petanqueshop.com
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Pascal H.
Rating: 1 out of 5
following a purchase from 25/07/2025
Delivery on time but I ordered silver balls and received black ones...
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Response from PétanqueShop
Hello, Thank you for taking the time to share your opinion. Could you please send us photos of the triplet you received by email (to the following address: [email protected]), so we can see what might have happened and find a solution? Thank you in advance for your feedback. Best regards. The team at petanqueshop.com
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Alan L.
Rating: 3 out of 5
following a purchase from 26/07/2025
Only a cap and a cloth offered after spending €333. Not very commercial. Moreover, my brother bought a pair for €250 and he received a bag and a circle as a gift... not very logical all that.
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Morgan L.
Rating: 2 out of 5
following a purchase from 30/07/2025
Too bad for the price, there is no free bag. It's like buying a gun without its case.
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Response from PétanqueShop
Hello, Thank you for taking the time to share your opinion. Your PétanqueShop order allows you to earn loyalty points that can be exchanged for discount vouchers valid on the entire site. €1 spent (excl. tax) = 1 point earned = €0.05 in gift voucher. You can exchange your points at any time, especially to obtain a bag. Best regards, The team at Petanqueshop.com
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Paul C.
Rating: 1 out of 5
following a purchase from 29/07/2025
I am disappointed with my balls that I bought from you continental where there is a red line all around the ball and the weld shows and it makes a white line all around the ball of less than 5 mm would it be possible to change it for me thank you
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Response from PétanqueShop
Hello, We are sincerely sorry to hear that your balls do not meet your expectations. However, as we explained to you by phone and by email, seeing the weld seam is in no way a manufacturing defect. Indeed, it is very regularly visible on carbon steel triplets, regardless of the brand. The main reason for this is that, at the weld seam, there is more carbon. This serves to strengthen the weld. Thank you for your understanding and have a good day. Best regards, The petanqueshop.com team
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Jessica K.
Rating: 1 out of 5
following a purchase from 27/07/2025
It is complicated to give a positive review, order placed on 27.07 I think I paid for delivery in 3 working days or 5 at worst at the price of 15 euros. As of today, 4.08 still nothing received.. the shipment was made on the 28, it's the delivery that is not progressing or is progressing slowly... I am waiting to receive the set of balls to give a positive review on the game which is the most important.. can't wait to receive them
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Response from PétanqueShop
Hello, Thank you for your feedback and sorry to hear that you have not yet received your order. We completely understand your impatience, especially when it comes to a product you are eager to test. Please know that we are doing our best to ensure fast delivery and we appreciate the trust you place in us. Indeed, you ordered on Sunday, July 27, and we engraved and shipped your triplet on Monday, July 28. The package arrived in Belgium on Thursday, July 31, but it seems that the Belgian carrier is experiencing some delays in the delivery of packages. We hope that your game will reach you very soon so that you can fully enjoy it. Best regards, The petanqueshop.com team
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Gbelidji Damien F.
Rating: 1 out of 5
following a purchase from 22/07/2025
Package not received
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Response from PétanqueShop
Hello, As previously indicated by email, we need certain elements to open a claim with Chronopost. We are waiting for these elements to open the claim.
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Matthieu M.
Rating: 1 out of 5
following a purchase from 21/07/2025
Still nothing received No news on the package tracking.
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Response from PétanqueShop
Hello, We do not understand your message as your package has been available at the post office since Saturday, July 26. We invite you to track your package by going to the La Poste website. Thank you for your understanding. Best regards, The PetanqueShop team.
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Pierre E.
Rating: 1 out of 5
following a purchase from 25/07/2025
My package was not delivered, delivery by Chronopost.
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Response from PétanqueShop
Hello, We are sincerely sorry to learn that your package was not delivered as expected. However, I see on the tracking of your package that your order was delivered on 29/07 at 10 a.m., which is the date that was announced to you. If you dispute having been delivered, please contact us as soon as possible at the following email address: [email protected]. Best regards, The petanqueshop.com team.
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Jean Marc A.
Rating: 3 out of 5
following a purchase from 26/07/2025
Hello, I did not receive the gift goal with the order.
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Agnes M.
Rating: 2 out of 5
following a purchase from 23/07/2025
Very disappointed with the keychains, the petanque player part was not glued.
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Response from PétanqueShop
Hello, Thank you for your feedback regarding the keychains. As indicated in the product title, it is a sticker, and it needs to be glued onto the keychain. We do not glue them directly to ensure better preservation of the sticker during transport. Thank you for your understanding. Best regards, The petanqueshop.com team
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Jean T.
Rating: 1 out of 5
following a purchase from 20/07/2025
I ordered OBUT balls RCX-72 mm-690G-engraved SD. The balls you sent me are 73 mm balls. I quickly noticed this when handling them and therefore checked them.
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Response from PétanqueShop
Hello, Thank you for taking the time to share your experience. We are sorry to learn that you received the petanque balls that do not correspond to you. Manufacturers have a tolerance of 0.5 mm more or less during manufacturing. Depending on the caliper you use and where you place it on the ball, the measurement may be more or less precise. I invite you to send us a photo of your triplet by email, with the measurement you took, to see if it is an error on our part. Best regards, The petanqueshop.com team
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Dominique A.
Rating: 3 out of 5
following a purchase from 22/07/2025
A bit disappointed by the quality of the petanque kit products. The foldable petanque circle opens difficultly and the ball bag does not close completely (of course, the balls are bigger than the opening and therefore cannot fall...).
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Seb D.
Rating: 1 out of 5
following a purchase from 24/07/2025
Delivery times not respected
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Response from PétanqueShop
Hello, We understand your dissatisfaction. As indicated during our telephone exchange, we could not guarantee you 100% delivery for the next day. Indeed, we had warned you that several factors could affect your delivery, such as the destination, Corsica, but especially the summer season which prioritizes the transport of tourist luggage and leads to an increase in logistical flows with carriers that can cause delays. Despite all these factors, your order was shipped from our premises on Thursday, July 24 at 11:00 am and was delivered on Saturday, July 26 at 8:30 am, which means delivery was made in less than 48 hours. Thank you for your understanding. The Petanqueshop.com team
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Reine P.
Rating: 3 out of 5
following a purchase from 17/07/2025
The luminous goals are not effective
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Mickael L.
Rating: 2 out of 5
following a purchase from 06/07/2025
Well, it's not complicated, at worst I'll buy beach balls pufff
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Response from PétanqueShop
Hello, We do not understand your message. Indeed, you ordered on Sunday, July 6. Your triplet was engraved and shipped on Monday, July 7 and delivered on Wednesday, July 9. What problem are you encountering with your order? We invite you to send us an email. Thank you for your understanding. Sincerely, The Petanque Shop team
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Fabrice G.
Rating: 3 out of 5
following a purchase from 13/07/2025
Excellent
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Cyril C.
Rating: 3 out of 5
following a purchase from 12/07/2025
I am waiting for my order and I will like you
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Lionel P.
Rating: 1 out of 5
following a purchase from 11/07/2025
I still haven't received my orders
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Response from PétanqueShop
Hello, We invite you to contact us directly by email as your package seems to be at the relay point since Thursday, July 17. Thank you for your understanding. Best regards, The PétanqueShop team
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Jean-Baptiste G.
Rating: 3 out of 5
following a purchase from 06/07/2025
A bit long about ten days but well received.
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Denis L.
Rating: 3 out of 5
following a purchase from 16/07/2025
Still not received due to a delay from Chronopost express.
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Jacques C.
Rating: 2 out of 5
following a purchase from 10/07/2025
I have not yet received my order
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Response from PétanqueShop
Hello, We do not understand your rating, as your package has been at the pickup point for already 2 days, and within the timeframes indicated when you placed your order. We therefore invite you to go collect your package at the relay point you chose. Thank you for your understanding. Best regards, The Pétanqueshop team
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Jacques B.
Rating: 1 out of 5
following a purchase from 12/07/2025
Hello, I have not received my order. Regards
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Response from PétanqueShop
Hello, You ordered on our website on Saturday, July 12. Your order was therefore shipped on Tuesday, July 15 (Monday, July 14 being a public holiday). Moreover, when you placed your order, we communicated an indicative delivery date between July 17 and 21. Your package is currently being delivered today (Thursday, July 17). Therefore, we do not understand your rating of 1/5 given that we are within the indicated deadlines at the time of your order. Thank you for your understanding. Regards, The Petanque Shop team
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Ludovic F.
Rating: 3 out of 5
following a purchase from 09/07/2025
The site is good but I find it hard to see the brands. I remember it was simpler before
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Stéphane B.
Rating: 1 out of 5
following a purchase from 03/07/2025
Non-respect of deadlines
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Response from PétanqueShop
Hello, Thank you for taking the time to share your experience. Unfortunately, an error in the chosen payment method delayed your order, as we explained to you by email, which delayed your order. Nevertheless, we have refunded the shipping costs in return and did our best to ensure it shipped as quickly as possible. Best regards, The petanqueshop.com team
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Aurélie R.
Rating: 2 out of 5
following a purchase from 10/07/2025
Very difficult to order, repeatedly asks for the address, goes back, etc... I took a long time to finalize my order. Otherwise, the products and prices are fine.
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Response from PétanqueShop
Hello, Thank you for your feedback and we are truly sorry to hear that your ordering experience did not meet your expectations. We appreciate your patience and take your comments very seriously, as they help us improve our process. However, we are glad that you found our products and prices satisfactory. Your satisfaction is essential to us. Best regards, The petanqueshop.com team
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Jean Luc F.
Rating: 2 out of 5
following a purchase from 05/07/2025
The proposed sizes are too small
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Response from PétanqueShop
Hello, You ordered a Marseillaise jersey, it is a sports-type t-shirt and is therefore closer to the body than a normal t-shirt, like what you might find with a football jersey. Nevertheless, the sizes are normal. Best regards, The petanqueshop.com team
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Didier S.
Rating: 1 out of 5
following a purchase from 08/07/2025
The balls are beautiful, at 175€, they can. But you could have offered me the bip and the canvas cover. Stingy.
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Response from PétanqueShop
Hello, A cleaning cloth and a target are offered with the order of a competition triplet. Unfortunately, I see on your order that these do not appear. These items are automatically added to the cart when a competition triplet is added to the cart. The only way to remove them is to delete these items from your cart. A manipulation must have been performed on your cart, and that is why you did not receive the gifts. Best regards, The petanqueshop.com team
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Stephane L.
Rating: 1 out of 5
following a purchase from 03/07/2025
Hello, I would like to express my dissatisfaction with the quality of the engraving done and charged extra. Given the quality of the product, the engraving does not meet my expectations: not centered and not straight, I find that deplorable. Finally, an email was sent to me to give me a credit for the price of the engraving. I seriously think that the service is not up to par.
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Response from PétanqueShop
Hello, As indicated in our exchanges, the engravings are placed by hand, and in small spaces like that of the Iris, it is more difficult to be centered. This does not affect the quality of the ball at all. We made you a proposal for which we are still waiting for your feedback. Please get back to us to let us know whether or not you accept what we propose. Best regards, The Petanqueshop.com team
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Adrien M.
Rating: 1 out of 5
following a purchase from 07/07/2025
It's a shame!!! I paid for express delivery because I am in a hurry, and every day I receive an email saying I will receive it before 1 PM since 09/07 and I receive nothing!!!!
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Response from PétanqueShop
Hello, We are truly sorry to learn that your experience with our delivery services did not meet your expectations. We understand your frustration. However, your package did leave our premises on time. Unfortunately, once your package is in the hands of the carrier, we no longer have control over the delivery and are dependent on the quality of their work. We will proceed with the refund of your shipping costs. Thank you for your understanding. Best regards, The petanqueshop.com team
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Henri Firmin J.
Rating: 1 out of 5
following a purchase from 05/07/2025
The cochonet and chamoisine that were free are missing but not received
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Response from PétanqueShop
Hello, I see on your order form that the chamoisine and the target do not appear. When you order a competition triplet, these free items are directly listed in your cart. They were therefore removed from your cart, which is why you did not receive them. For your next orders, please ensure that they appear. For this time, we are willing to give you the equivalent of these gifts in loyalty points. Best regards, The PetanqueShop.com team
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Jerome L.
Rating: 1 out of 5
following a purchase from 02/07/2025
I still haven't received it, the deadlines were not respected
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Response from PétanqueShop
Hello, We are opening a request with the carrier who handled your package. When you see that your package is no longer within the delivery deadlines, do not hesitate to contact us directly so that we can take the necessary steps. Best regards, The PetanqueShop.com team
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Franck L.
Rating: 2 out of 5
following a purchase from 08/07/2025
Order of 2 triples. Upon arrival, the 2 covers are damaged, impossible to use the zipper to close or open! So no usable transport cover. It's a shame.
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Response from PétanqueShop
Hello, Thank you for taking the time to share your experience. We are sorry to hear that the covers of your triples arrived in poor condition, which must be frustrating for you. Your feedback is valuable, and we will examine it closely to improve the quality of our products. Could you please send us photos by email? We hope that despite this, you will enjoy your new triples. Best regards, The petanqueshop.com team
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Jeremy D.
Rating: 3 out of 5
following a purchase from 01/07/2025
Top on time less than 6 days cool thanks to the team
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