Customer reviews of PétanqueShop

Hello, As indicated on the product sheet of the targets "Boxwood is a natural material, defects may be present on some targets" Do not hesitate to send photos of the problem encountered to our customer service by email at [email protected] Best regards.

Hello, We are sincerely sorry to learn that your order did not meet your expectations and that it impacted an important moment. This issue has been addressed by our customer service to proceed with the exchange of the triplet. Thank you for your understanding. Best regards. The petanqueshop team

Hello, Thank you for taking the time to share your opinion. We are sorry to learn that the engraving did not meet your expectations and we understand your disappointment. However, it is clearly stated on the website that "the engraving is done in the mass, no color is added". Thank you for your understanding. Best regards. The petanqueshop team

Hello, Your order placed on January 30 at 12:13 was shipped on January 30 at 13:51, we can hardly do faster. We are unfortunately dependent on the carrier's delays which can be more or less long. We are sorry for the inconvenience caused although independent of our will.

Hello, We are sorry to hear that you have not yet received your order. We understand how frustrating this can be. Please feel free to contact us directly so that we can check the status of your delivery and provide you with any necessary assistance. Best regards. The petanqueshop team

Hello, Your package is indicated as delivered to the relay point on Sunday, February 1st. Thank you for your understanding

Hello, Thank you for taking the time to share your experience. We are sorry to learn that the bag received does not match your purchase. We invite you to contact our customer service directly to resolve this issue. Thank you for your understanding. Best regards. The petanqueshop team

Hello, We understand your frustration regarding the delivery of your package and we sincerely apologize. However, on our side, we engraved and shipped your triplet on the same day of your purchase. It is therefore difficult to be faster. The delivery of your package is scheduled for the beginning of this week. Thank you for your understanding. Best regards. The petanqueshop team

Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in France, particularly in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered to you soon. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The Petanqueshop team

Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered at the beginning or middle of this week. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The Petanqueshop team

Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in France, particularly in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered at the beginning or middle of this week. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The petanqueshop team

Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered at the beginning or middle of this week. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The petanqueshop team

Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered at the beginning or middle of this week. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The petanqueshop team

Hello, Thank you for taking the time to share your experience. We understand your frustration regarding delivery times and we are sorry. However, you ordered on Monday 29/12 in the afternoon, and we engraved and shipped your triplet on Tuesday 30/12. On our side, we cannot do it faster. Moreover, when you placed your order, we communicated an indicative delivery date between December 31 and January 6. You were delivered on Friday, January 2. Indeed, with the holiday days at the end of the year, deliveries are always uncertain at this time of year, which explains the indicative delivery date communicated at the time of your purchase. Thank you for your understanding. Best regards. The petanqueshop team

Hello, You ordered on Wednesday 24/12 and we shipped it the same day. Unfortunately, we cannot do it faster on our side. The delivery delay is the carrier's responsibility. At this time of year, delays are often disrupted due to the volume of packages and holidays. Thank you for your understanding. Best regards. The petanqueshop team

Hello, We inform you that your package is available at the pickup point since Friday 26/12. Delivery times at the end of December are often disrupted by carriers due to a high volume of packages. Thank you for your understanding. Best regards. The petanqueshop team

Hello, We are sorry to hear that your experience did not meet your expectations. Please know that we place great importance on our customers' satisfaction and we would like to understand the details of your situation in order to improve our services. Indeed, we do not understand your message as you ordered on 11/12 and your order was shipped the same day. Please do not hesitate to contact us directly if you have a problem with your order. Best regards. The petanqueshop team

Hello, do not hesitate to contact us directly so that we can provide you with all the necessary assistance. Your package seems to still be in transit as it was scanned today and has arrived in your department. Delivery should therefore be made soon. Thank you for your understanding. The petanqueshop team

Hello, We are sincerely sorry to learn that your order has not arrived within the expected time. We fully understand the frustration this may cause. We encourage you to contact us directly so that we can help you resolve this issue as soon as possible. Thank you for your understanding. The petanqueshop team

Hello, We understand your frustration regarding the feedback request sent before the receipt of your order. We appreciate your feedback which helps us improve our communication. Please do not hesitate to contact us for any questions or assistance. Best regards. The petanqueshop team

Hello, We are sorry to hear that you have not yet received your order. Please feel free to contact us directly so that we can help you resolve this issue as quickly as possible. Indeed, it has logically been available at the pickup point since Monday 08/12. Thank you for your understanding. Best regards. The petanqueshop team

Hello, We are sorry to hear that your experience did not meet your expectations regarding the engraving. Your feedback is valuable, and we want to understand what happened. Please feel free to contact us directly so that we can resolve this issue. Best regards. The petanqueshop team

Hello, Thank you for taking the time to share your opinion. As indicated on the website, the Christmas offer is as follows: a pack of target/chamoisine/bag is offered for each competition triplet purchased. An additional gift (measuring tape or cap) is offered based on the amount of your order and not based on the number of triplets purchased. Thank you for your understanding. Best regards. The petanqueshop team

Hello, We invite you to contact our customer service directly by email. Indeed, the carrier is having a problem with your package because the delivery address provided during your order appears to be incomplete. Thank you for your understanding. Best regards, The PétanqueShop team

Hello, During your order, we communicated an indicative delivery date between December 3 and 5, 2025. We do not understand your rating of 1/5 as we are within the deadlines. Thank you for your understanding. Best regards. The petanqueshop team

Hello, Your order placed on October 15 was shipped on the 16th from our premises. Unfortunately, the pickup point you initially chose was full and the package could not be dropped off. It has been dropped off at another pickup point and you can pick it up until November 4. We apologize for the inconvenience caused, although it is independent of our will.

Hello, Your order placed on October 15 was shipped from our premises on October 16. Unfortunately, the carrier did not properly deliver your package. Our customer service has contacted you to resolve this issue.

Hello, you ordered lacquered pink goals and not fluo pink goals. You therefore received the correct item.

Hello, Thank you for your feedback and we are sorry to hear that you experienced unsatisfactory delivery times. However, you ordered a set that was not in stock in the desired dimensions. That is why, when you placed your order, we communicated an indicative delivery date between September 22, 2025, and October 1, 2025 (the timeframe indicated before finalizing your order). According to the tracking of your package, you were indeed delivered this Monday, September 22. We therefore met the deadlines indicated when you placed your order. Thank you for your understanding. Best regards. The petanqueshop.com team

Hello, Thank you for sharing your experience. We are sorry to learn that our magnetic balls did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your comments further. Best regards. The petanqueshop.com team

Hello, Your package arrived today at the delivery location you chose. As indicated when you placed your order, your package did arrive within the timeframe that was indicated to you, between August 25, 2025, and August 28, 2025. Best regards. The petanqueshop.com team

Hello, We are truly sorry to hear that your order arrived in poor condition due to the carrier. Your experience is important to us and we understand how frustrating this can be, especially with your competition approaching. However, your issue has been directly addressed by our customer service (refund of the first order + shipping of the second order). Thank you for your understanding. Best regards, The petanqueshop.com team

Hello, We are sorry to hear that your experience did not meet your expectations. However, as indicated several times by email, you ordered a La Boule Bleue striped set. These sets are made to order. Therefore, there is a delay of several weeks as indicated on the website, a delay that we also confirmed to you by email. We indicated a delivery date of August 28 at the earliest. Your order was shipped on Thursday, August 21. Therefore, we are within the deadlines indicated at the time of your order. Thank you for your understanding. Best regards. The petanqueshop.com team

Hello, Thank you for taking the time to share your feedback. We are sorry to learn that the product "magnetic pétanque goals" did not meet your expectations. Your feedback is important to us, and we will review it carefully to improve our offer. Please do not hesitate to contact us for any further assistance. Best regards. The petanquestock.com team

Hello, You placed an order on 01/08/2025 for a triplet from the brand La Boule Bleue with a regional series Corsica. As indicated on the website, "The balls with a stamp are made to order (delivery time about 4 weeks), and delivered with a storage bag." In other words, the information about this delay is indicated even before you add your item to the cart. Following your purchase, you contacted us on Sunday 03/08 to make a modification to the order and change the weight. We therefore made this modification on Monday, August 4. And in our email of 04/08, we reminded you that the delay was about 4 weeks (see attached document). Furthermore, as stated in the general terms and conditions of sale (GTC) that you accepted when placing your order, it is clearly stated that any order requiring special manufacturing (including La Boule Bleue triplets with special and regional series) cannot be canceled or refunded (see attached document). As we also indicated to you by email, we must receive your order within 1 to 2 weeks. Upon receipt, your order will be shipped. You will receive a confirmation email with your tracking number. Thank you for your understanding. Best regards, The PétanqueShop team

Hello, We thank you for your feedback and are sorry to hear that your experience did not meet your expectations. We invite you to email us with photos of the received triplet. Thank you for your understanding. Best regards. The petanqueshop.com team

Hello, We understand your dissatisfaction. However, from your order, we informed you that the triplet was not in stock and that there was no timeline for restocking as it was a manufacturer shortage. Therefore, we offered you from the beginning either to modify your order or to cancel it, but you did not wish to do so, which resulted in this long delay. Thank you for your understanding. Best regards, The Pétanqueshop team