Customer reviews of PétanqueShop

Hello, We are sincerely sorry to learn that you have not yet received your pétanque balls. However, the carrier attempted to deliver to you twice but it seems that your address is incomplete. We therefore invite you to provide them with the necessary information. You can also contact us by email for further information. Thank you for your understanding. Best regards. The petanquestock.com team

Hello, We are sorry to hear that your order was incomplete with the missing caps and cloths. Your satisfaction is our priority and we completely understand your frustration. Please do not hesitate to contact us directly so we can resolve this issue as quickly as possible. Best regards. The petanqueshop.com team

Hello, You ordered on Thursday, August 7 at 8:55 PM and your triplet was engraved and shipped on Friday, August 8. It is therefore normal that on Saturday, August 9, you still have not received your order. Delivery is scheduled for the beginning of this week, as indicated during your order "between August 11, 2025, and August 14, 2025". We do not understand your rating as we are within the deadlines. Thank you for your understanding. Best regards, The petanqueshop.com team

Hello, We are sorry to hear that you encountered sizing issues with your Obut clothing. We understand how frustrating it can be not to find the right fit. Your feedback is valuable and will help us improve our offering. Please feel free to contact us directly if you need further assistance. Best regards. The team at petanqueshop.com

Hello, Thank you for taking the time to share your opinion. Could you please send us photos of the triplet you received by email (to the following address: [email protected]), so we can see what might have happened and find a solution? Thank you in advance for your feedback. Best regards. The team at petanqueshop.com

Hello, We are sincerely sorry to hear that your balls do not meet your expectations. However, as we explained to you by phone and by email, seeing the weld seam is in no way a manufacturing defect. Indeed, it is very regularly visible on carbon steel triplets, regardless of the brand. The main reason for this is that, at the weld seam, there is more carbon. This serves to strengthen the weld. Thank you for your understanding and have a good day. Best regards, The petanqueshop.com team

Hello, Thank you for your feedback and sorry to hear that you have not yet received your order. We completely understand your impatience, especially when it comes to a product you are eager to test. Please know that we are doing our best to ensure fast delivery and we appreciate the trust you place in us. Indeed, you ordered on Sunday, July 27, and we engraved and shipped your triplet on Monday, July 28. The package arrived in Belgium on Thursday, July 31, but it seems that the Belgian carrier is experiencing some delays in the delivery of packages. We hope that your game will reach you very soon so that you can fully enjoy it. Best regards, The petanqueshop.com team

Hello, As previously indicated by email, we need certain elements to open a claim with Chronopost. We are waiting for these elements to open the claim.

Hello, We do not understand your message as your package has been available at the post office since Saturday, July 26. We invite you to track your package by going to the La Poste website. Thank you for your understanding. Best regards, The PetanqueShop team.

Hello, We are sincerely sorry to learn that your package was not delivered as expected. However, I see on the tracking of your package that your order was delivered on 29/07 at 10 a.m., which is the date that was announced to you. If you dispute having been delivered, please contact us as soon as possible at the following email address: [email protected]. Best regards, The petanqueshop.com team.

Hello, Thank you for taking the time to share your experience. We are sorry to learn that you received the petanque balls that do not correspond to you. Manufacturers have a tolerance of 0.5 mm more or less during manufacturing. Depending on the caliper you use and where you place it on the ball, the measurement may be more or less precise. I invite you to send us a photo of your triplet by email, with the measurement you took, to see if it is an error on our part. Best regards, The petanqueshop.com team

Hello, We understand your dissatisfaction. As indicated during our telephone exchange, we could not guarantee you 100% delivery for the next day. Indeed, we had warned you that several factors could affect your delivery, such as the destination, Corsica, but especially the summer season which prioritizes the transport of tourist luggage and leads to an increase in logistical flows with carriers that can cause delays. Despite all these factors, your order was shipped from our premises on Thursday, July 24 at 11:00 am and was delivered on Saturday, July 26 at 8:30 am, which means delivery was made in less than 48 hours. Thank you for your understanding. The Petanqueshop.com team

Hello, We invite you to contact us directly by email as your package seems to be at the relay point since Thursday, July 17. Thank you for your understanding. Best regards, The PétanqueShop team

Hello, You ordered on our website on Saturday, July 12. Your order was therefore shipped on Tuesday, July 15 (Monday, July 14 being a public holiday). Moreover, when you placed your order, we communicated an indicative delivery date between July 17 and 21. Your package is currently being delivered today (Thursday, July 17). Therefore, we do not understand your rating of 1/5 given that we are within the indicated deadlines at the time of your order. Thank you for your understanding. Regards, The Petanque Shop team

Hello, Thank you for taking the time to share your experience. Unfortunately, an error in the chosen payment method delayed your order, as we explained to you by email, which delayed your order. Nevertheless, we have refunded the shipping costs in return and did our best to ensure it shipped as quickly as possible. Best regards, The petanqueshop.com team

Hello, A cleaning cloth and a target are offered with the order of a competition triplet. Unfortunately, I see on your order that these do not appear. These items are automatically added to the cart when a competition triplet is added to the cart. The only way to remove them is to delete these items from your cart. A manipulation must have been performed on your cart, and that is why you did not receive the gifts. Best regards, The petanqueshop.com team

Hello, As indicated in our exchanges, the engravings are placed by hand, and in small spaces like that of the Iris, it is more difficult to be centered. This does not affect the quality of the ball at all. We made you a proposal for which we are still waiting for your feedback. Please get back to us to let us know whether or not you accept what we propose. Best regards, The Petanqueshop.com team

Hello, We are truly sorry to learn that your experience with our delivery services did not meet your expectations. We understand your frustration. However, your package did leave our premises on time. Unfortunately, once your package is in the hands of the carrier, we no longer have control over the delivery and are dependent on the quality of their work. We will proceed with the refund of your shipping costs. Thank you for your understanding. Best regards, The petanqueshop.com team

Hello, I see on your order form that the chamoisine and the target do not appear. When you order a competition triplet, these free items are directly listed in your cart. They were therefore removed from your cart, which is why you did not receive them. For your next orders, please ensure that they appear. For this time, we are willing to give you the equivalent of these gifts in loyalty points. Best regards, The PetanqueShop.com team

Hello, We are opening a request with the carrier who handled your package. When you see that your package is no longer within the delivery deadlines, do not hesitate to contact us directly so that we can take the necessary steps. Best regards, The PetanqueShop.com team

Hello, As noted in the product description: "The Carbon 115 La Boule Bleue has a layer of varnish, which naturally wears off over time. Upon receipt, even new, these balls may show signs of impact on the varnish. This does not affect their quality." There may be manufacturing errors from the manufacturers. We have opened a request with the manufacturer so that you can have a new set of balls corresponding to your order. We are doing our best to find a solution as quickly as possible. Best regards, The PetanqueShop.com team

Hello, The delivery time that was indicated to you when you placed your order is as follows: between July 2, 2025, and July 15, 2025. Your package was delivered to relay points on 05/07 and therefore arrived within the time frame that was indicated to you. Sports greetings, The PetaqueShop.com team

Hello, Your package left on time from our premises. Unfortunately, we cannot control the work of the carriers, and we are sorry that you have not yet received your package. Your package has been made available today at relay points. Thank you for getting back to us once you have picked it up so that we can proceed with the refund of your shipping costs. Sports greetings, The PetanqueShop.com team

Hello, We are sorry to learn that our little pigs did not meet your expectations. Your feedback is valuable and we take your concerns very seriously. We are committed to providing quality products and remain attentive to our customers to improve our offerings. Best regards, The team at petanqueshop.com

Hello, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that our product did not meet your expectations. However, we indicate in the product description that the magnetism of these goals does not work with all magnets. This is to inform our customers before their order. We have also responded to you by email. Thank you for your understanding. Best regards, The petanqueshop.com team

Hello, We are sincerely sorry to learn that you have not received your package within the expected time. Your package was prepared on time by our teams. You ordered on 06/17/2025 and your order was shipped on 06/18/2025. Unfortunately, the carrier is delayed in delivery and you should receive your package in the coming days. When you have received it, we can open a request with the carrier to possibly refund your shipping costs. Thank you for getting back to us when you have received it. Best regards, The petanqueshop.com team

Hello, You ordered a game from the brand La Boule Bleue. These games are made to order. Therefore, there is a delay of several weeks as indicated when creating your order. Thank you for your understanding. Best regards, The team at petanqueshop.com

Hello, Thank you for sharing your experience, even though we are sorry to learn that the quality of the bag did not meet your expectations. However, we have already contacted you by email to resolve this issue and handle the after-sales service. Thank you for your understanding and have a good day. Best regards, The petanqueshop.com team

Hello, We are sincerely sorry to hear that your package was not delivered to you on the desired date. However, you placed your order on Monday, June 9 at 9:14 PM and we shipped it on Tuesday, June 10. The carrier tried to deliver it to you on Thursday, June 12 but you were absent. The package was therefore dropped off at the nearest post office. Thank you for your understanding. Best regards, The petanqueshop.com team

Hello, Thank you for sharing your experience, although we are sorry to hear that your order was not delivered as planned. However, you placed your order on Thursday, June 12 at 9:20 PM and we shipped it on Friday, June 13. If your order was delivered a day late (delivery made on Monday, June 16), this is due to the carrier and not our services. Furthermore, we have addressed your issue by email. Thank you for your understanding. Best regards, The petanqueshop.com team

Hello, We are sincerely sorry to hear that you encountered a problem with the delivery of your package. Your satisfaction is our priority, and we understand how frustrating it is to wait for a shipment. We take your feedback very seriously and will look into what may have happened. However, your package was indeed prepared and shipped on time by our teams, and the delivery issue lies with the carrier. As soon as you receive your package, please get back to us so we can open a claim with the carrier. Thank you for your understanding and patience. Best regards, The petanqueshop.com team

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive the offered cap. Please contact us by email to find a solution. Best regards, The Petanqueshop.com team

Hello, You placed your order on Thursday, May 29 (a public holiday in France) at 6:17 PM, and we shipped it the next day, Friday, May 30. It is completely normal that you have not yet received your package as it takes several days for it to arrive in your country. You will be delivered very soon. Thank you for your understanding. Best regards, The PetanqueShop.com team

Hello, You ordered engraved balls, and they have been used. We cannot take back personalized or used products. However, we have seen your return requests, and the weight you indicated seems abnormally low for balls purchased on 21/05. That is why we asked you to weigh them with a more precise scale, as it could be a manufacturing defect and thus it would be a customer service procedure. Best regards, The PetanqueShop team,

Hello, Thank you for taking the time to share your opinion. However, we do not understand your message or your rating. What do you mean exactly by "not enough large size"? On one hand, you should know that we are a reseller and not a manufacturer. This means that we sell products from manufacturers and therefore, it is not us who decide the sizes or dimensions of the items. On the other hand, you placed your order on Monday, May 26, and we shipped it the same day. Your package was delivered to the relay point on Wednesday, May 28. We processed your order quickly. We thank you for your understanding and support. Best regards, The petanqueshop.com team

Hello, I am sorry to learn that your box does not meet your expectations. Can you send us photos of your item at the following address: [email protected]. Thank you in advance for your photos. We do our best to respond to your request. Best regards, the petanqueshop team,

Hello, We thank you for taking the time to share your experience. We are sincerely sorry that you did not receive gifts due to your typo on your order. The typo unfortunately removed the gifts from your cart. Nevertheless, as compensation for this little mishap, we have sent you a discount code that we hope will make up for this lack of gifts. Best regards, The Petanqueshop.com team

Hello, The delivery date that was given to you is as follows: May 21. Your package was indeed shipped from our premises on May 20. The delivery person came to your place on May 21, but could not deliver it to you, since you were not present; he therefore left it in a nearby point and a second delivery was rescheduled on May 23 at a relay point. Unfortunately, that point did not accept deliveries that day and your package was delivered to the relay point on May 26, a package that you were able to pick up. Nevertheless, the delivery person came on May 21 to deliver it to you. Your package was indeed out for delivery on May 21, as agreed. Have a nice day, The Petanqueshop team

Hello, We understand your concern regarding the delivery of your order. However, it has indeed been processed by our services within the allotted time. You placed your order on Monday, April 28 at 5:50 PM, and we shipped it on Tuesday, April 29. Your tracking indicates that it arrived in Spain on Saturday, May 3. Then, the carrier tried to deliver it to you on Monday, May 5, and Tuesday, May 6, but you were absent. Consequently, your package was deposited at a pickup point on Tuesday, May 6. However, the package will be returned to us because you did not go to pick it up at the pickup point. All this information has of course been sent to you by email. We thank you for your understanding and your trust in petanqueshop.com. Best regards, The Petanque Shop team.