The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The labels are of very good quality, however, peeling them off their backing to stick them on the material is hell. I spent a crazy amount of time peeling the labels, quite disappointed. I would not recommend labels from this site.
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for your feedback and we are pleased to hear that you appreciate the quality of our labels. We are sorry to learn that you encountered difficulties peeling them off. Please do not hesitate to contact us directly so we can help you resolve this issue.
Best regards,
The C-Monetiquette team.
M
Marie S.
Rating: 1 out of 5
following a purchase from 29/06/2026
I ordered an insulated water bottle and it leaks even when closed properly, incomprehensible but very disappointed given the price
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Response from Petit-Fernand
Hello Marie,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your insulated water bottle is not satisfactory. We would like to understand your situation better and help you as best as we can, please feel free to contact us privately so we can discuss this matter.
Best regards,
The C-Monetiquette team
C
Céline G.
Rating: 1 out of 5
following a purchase from 23/06/2026
I am missing a part of the order
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Response from Petit-Fernand
Hello Céline,
We are sincerely sorry to learn that you are missing a part of your order. Your satisfaction is important to us. To assist you better, we have just contacted you directly by email. :)
Have a nice day,
Camille C-MonEtiquette
F
Florence B.
Rating: 1 out of 5
following a purchase from 18/06/2026
site not clear. homepage to improve. labels stick poorly
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Response from Petit-Fernand
Hello Florence,
We are sincerely sorry that your experience on our site did not meet your expectations. Your feedback is valuable and we would like to discuss it further with you in order to find a solution. Please feel free to contact us privately.
Best regards,
The C-Monetiquette team
E
evelyne S.
Rating: 1 out of 5
following a purchase from 10/06/2026
Hello, not satisfied because I thought it was on fabric, on paper not great
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Response from Petit-Fernand
Hello Evelyne,
We are sorry to hear that you are not satisfied with your order. We try to describe our products as accurately as possible on our website and will forward your comment to the relevant department.
Have a nice day,
Camille C-MonEtiquette
R
Rahma A.
Rating: 1 out of 5
following a purchase from 10/06/2026
The cap of the water bottle is damaged
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Response from Petit-Fernand
Hello Rahma,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that the cap of your water bottle is damaged. To assist you, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
M
MEL C.
Rating: 1 out of 5
following a purchase from 09/06/2026
Since my purchase on the site C Monetiquette, my payment details have been stolen and I have been a victim of fraudulent remote payment. You need to comply with the DSP2 and invest in cybersecurity.
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Response from Petit-Fernand
Hello,
We are sincerely sorry to hear about the situation you describe and fully understand your concern.
However, we want to reassure you on one point: the bank details entered during an order on our site never pass through our systems and are not stored by us. They are processed exclusively by our secure payment provider Adyen, which meets the most stringent security standards in the industry (PCI DSS certification).
To date, we have not identified any security incidents concerning our site or our payment system.
Unfortunately, it is very difficult to determine the origin of a banking fraud, as card details can be compromised in various ways and sometimes several weeks or months before their fraudulent use.
If you believe you have been a victim of fraud, we invite you to contact your bank, which can take the appropriate steps.
We remain at your disposal if you have any questions.
Best regards,
Camille C-MonEtiquette
S
Sandrine R.
Rating: 1 out of 5
following a purchase from 03/06/2026
I did not receive my order completely Out of 3 items received only one
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Response from Petit-Fernand
Hello Sandrine,
Thank you for your feedback and we are sorry to hear that your order did not arrive in its entirety. I see that our customer service is currently in contact with you regarding this to offer you a solution.
Have a nice day,
Camille C-MonEtiquette
V
Vanessa V.
Rating: 1 out of 5
following a purchase from 03/06/2026
This is a real disaster. We placed an order for two friends, intended for three children. Unfortunately, all the stickers were mixed up during packaging. We had to cut and sort everything ourselves to try to put them back in the right order. This situation made us lose a lot of time and caused great disappointment, especially for the children who were eagerly waiting for their items. We are very disappointed by this experience and hope for a solution or a commercial gesture from you.
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Response from Petit-Fernand
Hello Vanessa,
Thank you for taking the time to share your experience.
We are sincerely sorry to learn that your order did not bring you complete satisfaction and understand how disappointing this must have been for you and the children.
The labels of the same order are indeed manufactured and shipped in a single booklet. To obtain separate booklets by first name, we recommend our customers to place distinct orders. Thus, each booklet will contain only one first name.
Moreover, the shipping of our labels is completely free to your home.
We remain at your disposal for any further questions.
Have a nice day,
Camille C-MonEtiquette
F
Frédérique C.
Rating: 1 out of 5
following a purchase from 14/05/2026
Labels are way too small
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Response from Petit-Fernand
Hello Frédérique,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the labels did not meet your expectations. Your feedback is valuable and helps us continuously improve our offerings. Please feel free to check our range to explore options better suited to your needs. We remain at your disposal for any assistance.
Have a nice day,
Camille C-MonEtiquette
S
Sophie M.
Rating: 1 out of 5
following a purchase from 08/05/2026
The labels peel off at the first machine even though I followed the terms of use. I do not recommend these products. Money poorly invested
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Response from Petit-Fernand
Hello Sophie,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that our labels did not meet your expectations. Your feedback is valuable and will help us improve our products. To assist you better, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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manon B.
Rating: 1 out of 5
following a purchase from 06/05/2026
Avoid! I bought a water bottle for my daughter, and in less than 6 months of normal use, the straw broke from the inside. The customer service is shameful! I really do not recommend it at all.
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Response from Petit-Fernand
Hello Manon,
We are sincerely sorry to hear about your experience. At C-Monetiquette, the quality of our products and the satisfaction of our customers are paramount. Your feedback is valuable and allows us to continuously improve our offering.
Have a nice day,
Camille C-MonEtiquette
L
laurence R.
Rating: 1 out of 5
following a purchase from 03/05/2026
I am disappointed because the customization of the water bottle and the cup consists of sticking a label with the child's name!! It will quickly peel off over time... Only the cutlery is really engraved. It's a shame, I will not recommend your items.
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Response from Petit-Fernand
Hello Laurence,
Thank you for taking the time to share your feedback. We are sorry to hear that the customization did not meet your expectations. However, I can confirm that it is indeed a print directly on your water bottle and cup to ensure long-term quality :)
Have a nice day,
Camille C-MonEtiquette
M
Marie L.
Rating: 1 out of 5
following a purchase from 01/05/2026
I ordered a customizable water bottle for children at €24, which already represents a certain budget for this type of product. Unfortunately, I am very disappointed with the quality of the finishes. The customization looks like it was done with simple stickers stuck on the bottle, which feels really low-end. At that price, I expected a much more qualitative and durable result. It's a shame because the concept is nice, but the quality/price ratio is clearly not there.
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Response from Petit-Fernand
Hello Marie,
Thank you for taking the time to share your feedback regarding your order. We are sincerely sorry to hear that the quality of your personalized water bottle did not meet your expectations. I can confirm that it is indeed a direct print on your product and not a sticker. The relief effect is due to the different layers of varnish ensuring the quality of the customization. :)
Your feedback is valuable and will help us improve our products. We hope to have the opportunity to fully satisfy you with your next order.
Have a nice day,
Camille C-MonEtiquette
C
Caroline B.
Rating: 1 out of 5
following a purchase from 01/05/2026
For the first time, during the 3rd order, very poorly packaged, simple envelope torn and repackaged by the post, soaked labels and one missing lot... It happens but ZERO response from customer service for almost 15 days despite several reminders... for an order over 70€ it is UNACCEPTABLE
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Response from Petit-Fernand
Hello Caroline,
I am sorry to read your message, it does not reflect the quality of our service.
I see that our customer service has arranged for the reshipment of your order following our exchanges. I hope everything will be to your liking!
Have a nice day,
Camille C-MonEtiquette
M
Marie-Soleil M.
Rating: 1 out of 5
following a purchase from 01/05/2026
There is no parchment paper!
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Response from Petit-Fernand
Hello Marie-Soleil,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not find the parchment paper in your order. Your feedback is valuable and helps us improve our services. You can use food parchment paper to stick your heat-adhesive labels, it is the same paper we provide :)
Have a nice day,
Camille C-MonEtiquette
H
Henry S.
Rating: 1 out of 5
following a purchase from 19/04/2026
Labels came off during the first wash.
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Response from Petit-Fernand
Good morning,
we are very sorry for the quality issue identified.
We have just contacted you to resolve the problem :)
Have a nice day,
Giulia It Is Mine
R
Roxane P.
Rating: 1 out of 5
following a purchase from 22/04/2026
Fast shipping, beautiful labels, however it had been a little while since I ordered new labels and I am very disappointed with the quality regarding the adhesion of the labels which used to stick very well and had good durability in machine washes which is no longer the case.
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Response from Petit-Fernand
Hello Roxane,
Thank you for your feedback. We are delighted to hear that you appreciated the speed of the shipment and the aesthetics of our labels. We take your comments regarding adhesion and wash durability very seriously, and we will pass them on to our team. Your satisfaction is our priority and we hope to provide you with an improved experience during your next order.
We hope that the solution provided during our email exchanges will meet your expectations :)
Have a nice day,
Camille C-MonEtiquette
C
Cathelijn K.
Rating: 1 out of 5
following a purchase from 08/04/2026
After just one wash, the labels have already come off. I followed all the instructions. I do not recommend it.
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Response from Petit-Fernand
Hello,
We are sorry that you had this experience with our labels. Your satisfaction is very important to us. To help you, we just sent you an email. :)
Good day,
Camille Petit-Fernand
B
Berenice D.
Rating: 1 out of 5
following a purchase from 15/04/2026
The label that should stick automatically does not stick very well on the garment, thank you
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Response from Petit-Fernand
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that the label did not meet your expectations. Our self-adhesive labels are applied to the labels already present on your garments. However, they cannot stick directly to the fabric.
To assist you, we have just contacted you directly by email :)
Have a nice day,
Camille C-MonEtiquette
N
Naima B.
Rating: 1 out of 5
following a purchase from 26/08/2025
I was supposed to pay only the shipping fees of 2 euros but I was charged 8 euros
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Response from Petit-Fernand
Hello Naima,
Thank you for taking the time to share your feedback. We are sorry for this inconsistency in your ordering experience. Your satisfaction is our priority and we would like to help you resolve this misunderstanding. Please do not hesitate to contact us directly so we can rectify the situation.
Have a nice day,
Camille C-MonEtiquette
S
Sarah N.
Rating: 1 out of 5
following a purchase from 24/03/2026
I ordered for three children with different last names. Still, I only received 2 booklets, for the gifted child the stickers were even included in BOTH booklets. I had to cut both booklets apart and I am very disappointed, that was not a nice gift. Never again, I will go to other providers for name stickers in the future.
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Response from Petit-Fernand
Hello Sarah,
thank you very much for your feedback. We are sorry to hear that your order did not meet your expectations. We place great importance on our customers' satisfaction and would like to learn more about your concerns to avoid this in the future. Please contact us directly so we can find a solution.
Best regards,
Your Es-Ist-Meins-Team
M
Moumi D.
Rating: 1 out of 5
following a purchase from 26/03/2026
I bought the labels for my son's blue class. I labeled all the clothes the night before departure. 5 days later I run a machine at 40 degrees and all the labels come off. This is not the first time I order from this site and I am generally satisfied with the products but for this order it is not the case.
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Response from Petit-Fernand
Hello Moumi,
Thank you for taking the time to share your experience with us. We are sorry to hear that the labels did not meet your expectations this time. Your satisfaction is essential, and we take your feedback very seriously. That is why we have just contacted you by email to assist you. :)
Have a nice day,
Camille
D
Dorothe W.
Rating: 1 out of 5
following a purchase from 03/03/2026
Pakketje niet ontvangen
Response from Petit-Fernand
Hallo Dorothe,
Bedankt dat je contact met ons hebt opgenomen. Het spijt ons zeer te horen dat je je pakket niet hebt ontvangen. Neem contact op met ons klantenserviceteam, zodat we je kunnen helpen dit probleem zo snel mogelijk op te lossen.
Met vriendelijke groet,
Het Petit-Fernand Team
S
Susana L.
Rating: 1 out of 5
following a purchase from 12/02/2026
I am not happy at all because the residence made me change all the labels on all the clothes because many have come off after washing at 60 degrees. When I stuck them as I was instructed. So I do not approve of the purchase and of course I would not buy them again. I hope this opinion is valid for other buyers so they do not have to label all the clothes again
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Response from Petit-Fernand
Hello Susana,
We sincerely regret that you had this experience with our labels. We appreciate your feedback, as it helps us to constantly improve. We would like to offer you a solution so that your experience with Petit-Fernand is positive. So, we just contacted you by email to assist you.
Thank you for your feedback.
Have a good day,
Camille Petit-Fernand
M
Marcio M.
Rating: 1 out of 5
following a purchase from 14/01/2026
My 2 year old daughter dropped her bag with the lunchbox from petit-fernand in it, and lunch box broke imediatly. Absolutely no quality. And if you wonder, it was a reaaaly close to the floor drop. Not a smash or anything like that. Dropped. Cracked. Awful quality.
Response from Petit-Fernand
Hello Marcio,
Thank you for your feedback. We're truly sorry to hear about your experience with the lunchbox. We strive for high quality in our products, and your comments are valuable to us. Please reach out to our customer service team, and we'll do our best to resolve this for you.
Best regards,
The Petit-Fernand Team
J
José Antonio C.
Rating: 1 out of 5
following a purchase from 03/02/2026
The package was not well wrapped at all, just a normal paper envelope without any type of protection, and in fact, the 2 sticker pads I bought had serious marks of abrasion. Luckily, the stickers were not affected but it was a botched shipment.
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Response from Petit-Fernand
Hello José Antonio,
Thank you for sharing your opinion and we sincerely regret that the presentation of your package was not adequate. Your comment is valuable to us and will help us improve our shipping processes. We are glad to know that the stickers were not damaged. If you have any other concerns, please do not hesitate to contact us.
Good day,
Camille Petit-Fernand
M
Maria Luisa R.
Rating: 1 out of 5
following a purchase from 23/01/2026
The labels do not stick, they are not heat-adhesive. I have experience using them. Yours are worthless. I feel deceived. You should proceed with the refund of the money charged. I feel deceived.
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Response from Petit-Fernand
Hello Maria Luisa,
We sincerely regret that you had this experience with our labels. Your satisfaction is very important to us. We just contacted you by email to assist you.
Have a good day,
Camille Petit-Fernand
A
Alyson V.
Rating: 1 out of 5
following a purchase from 31/01/2026
The impression of the name is blurry ...
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Response from Petit-Fernand
Hello Alyson,
Thank you for sharing your feedback. We are sorry to hear that the impression of the name does not meet your expectations. Your satisfaction is our priority! We have therefore contacted you.
Have a nice day,
Camille C-MonEtiquette
C
Chloé C.
Rating: 1 out of 5
following a purchase from 29/01/2026
After 3 days it peels off ..
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Response from Petit-Fernand
Hello Chloé,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem with your order. Your satisfaction is our priority, and we would like to know more to assist you. For this, we have just contacted you by email to help you.
Have a nice day,
Camille C-MonEtiquette
S
Silvia B.
Rating: 1 out of 5
following a purchase from 14/01/2026
I decided to buy because I saw it on a friend but the labels I received have nothing to do with it, they are shiny like a sticker instead of matte like hers and in the first wash they have already come off
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Response from Petit-Fernand
Hello Silvia,
We are sorry that your experience was not as expected. We appreciate your feedback and want to resolve this issue. To do this, we have just contacted you to help you.
Good day,
Camille Petit-Fernand
J
Jennifer R.
Rating: 1 out of 5
following a purchase from 22/01/2026
Many labels came off after the first wash.
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Response from Petit-Fernand
Hello Jennifer,
Thank you for your feedback and we are sorry to hear that you encountered issues with our labels. Your satisfaction is our priority. We have therefore contacted you by email to assist you :)
Have a nice day,
Camille C-MonEtiquette
C
Célia L.
Rating: 1 out of 5
following a purchase from 23/01/2026
12 bucks for stickers is super expensive and it's useless! I thought they were fabric labels at that price!
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Response from Petit-Fernand
Hello Célia,
We are sincerely sorry to read your review.
We do not currently offer fabric labels on our site. The labels currently available are our iron-on or adhesive labels.
However, we have forwarded your product suggestion to the relevant department :)
Have a nice day,
Camille C-MonEtiquette
B
Brooke H.
Rating: 1 out of 5
following a purchase from 07/01/2026
My order still hasn’t arrived and I have had no response from customer service
Response from Petit-Fernand
Hello Brooke,
Thank you for your feedback.
We’re sorry that your order hasn’t arrived. I saw that our customer service team replied to you this morning and have already issued your refund! We remain at your disposal.
Best regards,
The Petit-Fernand Team
V
Vicki J.
Rating: 1 out of 5
following a purchase from 07/01/2026
The delivery had taken such a long time. I ordered weeks ago and they still have not arrived
Response from Petit-Fernand
Bonjour Vicki,
Thank you for your feedback. We sincerely apologize for the delay in your delivery, as we strive to ensure timely service. Your experience is important to us, and we are currently looking into this matter to prevent future occurrences. If you have any further concerns, please feel free to reach out to our customer service team.
Best regards,
The Petit-Fernand Team
E
Ellie-Jade C.
Rating: 1 out of 5
following a purchase from 06/01/2026
order never arrived
Response from Petit-Fernand
Hello Ellie-Jade,
Thank you for your feedback. We're truly sorry to hear that your order has not arrived. Please contact our customer service team, and we will assist you in resolving this issue promptly.
Best regards,
The Petit-Fernand Team
T
Tracy G.
Rating: 1 out of 5
following a purchase from 08/01/2026
Hello, I bought 200 iron-on labels and already a dozen have come off out of the 40 fixed ones while strictly following the recommendations! Disappointed!
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Response from Petit-Fernand
Hello Tracy,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have encountered problems with our labels. Your satisfaction is very important to us, and we would like to resolve this situation. To assist you, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
C
Cattoi M.
Rating: 1 out of 5
following a purchase from 04/01/2026
As already explained to your employee, the labels do not stick well to the pencils. It may be that I made a mistake in the order and the size, but the fact remains that they do not do their job, that is, THEY DO NOT STICK. I was not satisfied either with the VERY LONG delivery times or with the order itself. Therefore, I will never place orders with your company again. Best regards
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Response from Petit-Fernand
Good morning Mavie,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We are committed to ensuring the quality of our products and customer service. Your satisfaction is important to us.
Best regards,
The Petit-Fernand team
C
Christèle M.
Rating: 1 out of 5
following a purchase from 09/01/2026
Peels off
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Response from Petit-Fernand
Hello Christèle,
Thank you for your feedback. We are sorry to hear that you encountered a problem with our product. Your satisfaction is our priority, and we are committed to providing you with a solution. To assist you, we have just contacted you by email :)
Have a nice day,
Camille C-MonEtiquette
M
Morgane C.
Rating: 1 out of 5
following a purchase from 07/01/2026
The labels do not stick to the fabric
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Response from Petit-Fernand
Hello Morgane,
Thank you for taking the time to share your feedback. Indeed, as specified on our website, our self-adhesive labels for clothing do not apply to the fabric but to the existing labels on the garments. We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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