The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
Unfortunately, the order placed never arrived for me!!! Customer service contacted me nicely but not very constructive because then in the end I didn't get it resolved. I am so sorry,it is probably the fault of the postal service.
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Response from Petit-Fernand
Good morning Valentina, we were waiting for confirmation of your address before offering you a solution. We have now, sent you an email to resolve this inconvenience with ppostal services. Good day Alessio
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Invité
Rating: 5 out of 5
I love ????
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Rabya Almamy
Rating: 1 out of 5
This order has not been delivered and I still have no concrete follow-up.
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Response from Petit-Fernand
Hello Rabya, we will contact you by phone to help you as soon as possible. Have a nice day!
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Rabya Almamy
Rating: 1 out of 5
I have orders (3) that have not been delivered to date and I have no concrete follow-up. N°1002318334 "23.08.22" N°1002326806 "24.08.22" N°1002407533 "29.08.22" I would otherwise have given 5 stars.
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Response from Petit-Fernand
Hello Rabya, we will contact you by phone to help you as soon as possible. Have a nice day!
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caterina S.
Rating: 1 out of 5
I received the personalized water bottle with the name ruined. I contacted customer service to arrange a return and reorder but never received a response.
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Response from Petit-Fernand
Good morning Caterina, we are sorry to hear that your ordie did not meet your expectations. Please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Good day Alessio
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Invité
Rating: 4 out of 5
There was a slight delay due to an address error, but everything was back in order and everything was perfect. Thank you
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Amandine
Rating: 1 out of 5
This is the second time I've ordered. The first time, very good. This time I'm sorry. It is now 22/09/22 and I am still waiting for my labels ordered on 29/08/22. Despite emails I still haven't received anything.
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Response from Petit-Fernand
Amandine, we're very sorry for our late reply. We have taken into account your private email, and we have just replied. Have a nice day!
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Angélique
Rating: 1 out of 5
First of all, I ordered a kindergarten pack for the first time. I spent 3 hours gluing the iron-on labels to all my daughter's clothes, using the iron and respecting the pause time. I then recommended more iron-on labels because I didn't have enough. What a mistake! I should have waited to see the result in the first wash! Everything comes off, it doesn't hold at all!!!! I wasted time and money, I'm really disappointed!
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Response from Petit-Fernand
Hello Angélique, Please send us a private email with your order number and a photo of the labels in question. We'll get back to you with a solution in the next few days. Have a nice day!
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Invité
Rating: 2 out of 5
Iron-on labels peel off after one wash :(
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Response from Petit-Fernand
Maeva, please send us a private email with your order number and a photo of the labels in question. We'll get back to you with a solution in the next few days. Have a nice day!
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Yolanda Sousa sanchez
Rating: 5 out of 5
I've always been happy, never a worry
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Invité
Rating: 1 out of 5
Very disappointed. I placed an order on September 1 and so far no delivery.
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Response from Petit-Fernand
We invite you to send us a private email with your order number. We will provide you with a solution in the next few days. Have a nice day!
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Francesca
Rating: 5 out of 5
Fun colorful and most importantly personalized. Easy to apply! Great gift idea :)
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BIRD ANAIS
Rating: 5 out of 5
Nice choice of labels, pleasant colors. Fast order and delivery. My kids love them. Tested: iron-on and self-adhesive. Great, I love them!
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Anna V.
Rating: 1 out of 5
My order has not arrived! Still waiting
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Response from Petit-Fernand
Good morning, we are sorry for this delay by the postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
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Laura
Rating: 1 out of 5
I have bought several times through this site and have always been fine, unfortunately my last order is missing the water bottle that I paid for. I have written to customer service but have not received a response. Reluctantly I will no longer be buying from Petit-Fernand Laura
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Response from Petit-Fernand
Good morning Laura, We are sorry for the late response, we are receiving an exceptional number of requests at this time. We remain available and wish you a good day Alessio
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Francesca R.
Rating: 1 out of 5
Unfortunately, I never received the order
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Response from Petit-Fernand
Hello Francesca, we are sorry for this delivery anomaly by the postal service. We have proceeded to send you an email to find a solution. Good day Alessio
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lucia B.
Rating: 5 out of 5
Excellent product
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Invité
Rating: 5 out of 5
I'm always happy with the labels, they're great
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Angela
Rating: 5 out of 5
all very well
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Sina B.
Rating: 5 out of 5
Everything is great! Really nice lunch boxes, clear recommendation ?
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Erion P.
Rating: 5 out of 5
Super quality product
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Giusy
Rating: 4 out of 5
The adhesive and iron-on labels that I routinely buy are very convenient there was a misunderstanding on the 'application of a promotion but they solved it brilliantly in no time. Very satisfied. I recommend it
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Federica
Rating: 5 out of 5
I purchased the kindergarten set with mix of adhesive and thermoadhesive labels on one and two lines, lots of graphic options to choose from, nice result! fast shipping. Satisfied
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Claudia R.
Rating: 5 out of 5
Nice and durable labels. Shipping on time. Kind customer service.
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Elisa
Rating: 5 out of 5
perfect product ,arrived quickly, beautiful labels and easy to paste
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Nom
Rating: 5 out of 5
Nice product thanks
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Lucy
Rating: 1 out of 5
A waste of time. The order never arrived and we have to look for a last-minute solution.
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Response from Petit-Fernand
Hello Lucy! We are very sorry that your order has been lost! Unfortunately, we cannot influence the delivery services. We refunded your money a few days ago.
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Rim Haddadi
Rating: 5 out of 5
Perfect! Dishwasher safe
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Invité
Rating: 5 out of 5
Never disappointed. My daughter is delighted every year to choose her own decor to mark her things. There's something for every taste. The only downside is that gold and silver colors would be great!
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Gloria M.
Rating: 1 out of 5
My package after a month has still not arrived
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Response from Petit-Fernand
Good morning Gloria, we are sorry for this delivery anomaly. We have sent you an email to find a solution as soon as possible! Have a good day ?
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Invité
Rating: 1 out of 5
Hello, I ordered on a Monday and the labels arrived on Tuesday of the following week, so we're a long way from "2-4 working days" delivery. In addition to the delay, some of the labels had another person's name on them. Maybe it was bad luck, but I won't recommend them again. Thank you very much.
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Response from Petit-Fernand
Hi Zahra, we've sent you an email to help you track your order.
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Pernot
Rating: 5 out of 5
Thank you for your prompt response to our requests. I've been ordering for several years and I'm always delighted.
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Laure C
Rating: 5 out of 5
Good experience. Lots of choices. Optimized site. Fast delivery.
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Audrey.
Rating: 3 out of 5
Very good site. Very good quality labels. However, I was a little disappointed by the price increase. And I was also a little disappointed by the price increase for the picnic boxes. But otherwise the products are of very good quality.
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Response from Petit-Fernand
Dear Audrey, an email has been sent to you regarding your order :) Thank you for taking the time to write to us. Have a nice day!
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Kevin
Rating: 5 out of 5
really good product
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Julie
Rating: 5 out of 5
Thank you for this site where the labels are easy to create and very intuitive, beautiful rendering. Thank you
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Sabrina Moreels
Rating: 1 out of 5
Ordered over 2 weeks ago. I needed the labels before the 19th and ordered well 15 days before. My children went on a school trip and I ordered the clothing labels for nothing because the order was not received!
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Response from Petit-Fernand
Sabrina, an email has been sent to you regarding the tracking of your order. We hope to help you as soon as possible.
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Invité
Rating: 5 out of 5
Fast delivery, the labels are so pretty, lots of choice of colors and patterns!
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SOPHIE
Rating: 5 out of 5
Very satisfied with my order. The labels are very pretty and resistant to washing. I would recommend
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Vanessa
Rating: 5 out of 5
Great colors and quick to peel off in my opinion the stickers are good. Definitely recommend and will buy from you again
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