Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 53 093 published reviews
5 44,6k 84% 4 3 401 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.

Reviews 1, 2, 3, 4 and 5 stars

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Stella M.
Rating: 5 out of 5
following a purchase from 06/08/2025
Perfect
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Kamilia T.
Rating: 5 out of 5
following a purchase from 05/08/2025
I have been ordering your labels for 5 years. Never disappointed. Good quality.
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Laurie C.
Rating: 5 out of 5
following a purchase from 05/08/2025
I have ordered several times and always satisfied with the result
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Laurianne V.
Rating: 3 out of 5
following a purchase from 05/08/2025
The snack box I ordered is not great, the customization on it is a poorly stuck film. The customer service, however very efficient, sent me another box but it was also poorly stuck. I now have two boxes, so the customization is not up to what one can expect from French manufacturing. The 3 stars are for customer service and delivery speed.
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Response from Petit-Fernand
Hello Laurianne,

Thank you for your constructive feedback. We are sorry to learn that the quality of the customization of your snack boxes did not meet your expectations. Your satisfaction is important to us, and we take your comments very seriously. We will review our manufacturing process to ensure better quality in the future.

We also thank you for your appreciation of customer service and delivery speed. Please do not hesitate to contact us if you have any other suggestions or concerns.

Have a nice day,
Camille C-MonEtiquette
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Marine L.
Rating: 5 out of 5
following a purchase from 06/08/2025
Package received on time
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Maria R.
Rating: 5 out of 5
following a purchase from 05/08/2025
We are fans of the labels.
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Joanna P.
Rating: 5 out of 5
following a purchase from 26/07/2025
Everything is great !!!
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Cheyenne D.
Rating: 5 out of 5
following a purchase from 06/08/2025
Superb
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Mélanie T.
Rating: 5 out of 5
following a purchase from 05/08/2025
Quality labels and impeccable service
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Samantha B.
Rating: 5 out of 5
following a purchase from 05/08/2025
Always very satisfied with my orders, 3rd year that I have been taking them.
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Alison P.
Rating: 5 out of 5
following a purchase from 05/08/2025
Always as great
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Celine P.
Rating: 5 out of 5
following a purchase from 03/08/2025
Labels and accessories ordered for each return for 4 years. Quantity always impeccable and varied and attractive choice. I highly recommend.
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Sylvie M.
Rating: 5 out of 5
following a purchase from 05/08/2025
Perfect
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Adeline Q.
Rating: 5 out of 5
following a purchase from 05/08/2025
Once again, 100% satisfied. The children were able to choose the colors and designs. Both children and parents are satisfied.
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Leila S.
Rating: 5 out of 5
following a purchase from 05/08/2025
Perfect. Compliant products and fast seller
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Isabelle L.
Rating: 5 out of 5
following a purchase from 05/08/2025
Always delighted with my order for 5 years
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Ilona M.
Rating: 5 out of 5
following a purchase from 05/08/2025
Perfect
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Salomé G.
Rating: 2 out of 5
following a purchase from 05/08/2025
Labels ultimately very wide for a model that is normally thin. Delivery time particularly long.
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Response from Petit-Fernand
Hello Salomé,

Thank you for taking the time to share your opinion. We understand that the dimensions of the labels and the delivery times did not meet your expectations. Your feedback is valuable and will help us improve our products and services. We are committed to providing you with the best possible experience. Please feel free to contact us to discuss your needs.

Have a nice day,
Camille C-Monetiquette
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Déborah L.
Rating: 5 out of 5
following a purchase from 05/08/2025
I have been ordering for several years and have never been disappointed, execution of my order and very fast shipping, always arrives before the announced deadline. Very good value for money.
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Clarisse H.
Rating: 4 out of 5
following a purchase from 05/08/2025
very nice sturdy labels, I hope they will last a long time little point to perhaps improve I find them quite thick and as a result we feel them on the body
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Peggy D.
Rating: 5 out of 5
following a purchase from 05/08/2025
Even though I found the site not explicit enough and I didn't really find what I needed, the product received is compliant and very satisfactory.
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Laetitia C.
Rating: 5 out of 5
following a purchase from 03/08/2025
Yes very I order every year
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Catherine G.
Rating: 5 out of 5
following a purchase from 05/08/2025
Perfect
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Sabrina H.
Rating: 4 out of 5
following a purchase from 04/08/2025
Very nice labels. The kindergarten pack is very complete. GREAT!
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Soraia S.
Rating: 5 out of 5
following a purchase from 05/08/2025
Always on top
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Elodie A.
Rating: 1 out of 5
following a purchase from 05/08/2025
I am not happy unlike the labels I had bought previously. The ones I received require an iron to stick them on, whereas this was not specified at all in the description. I have better things to do; I simply wanted labels to stick on. Moreover, with the iron, the labels are impossible to remove, so I won't be able to resell my children's clothes as I used to... a waste of time and money. I am not happy at all.
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Response from Petit-Fernand
Hello Elodie,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our labels did not meet your expectations. Your feedback is valuable, and we will look into the clarity of our descriptions to avoid this type of inconvenience in the future.

I have sent you an email directly to propose a solution.

Best regards,
Alice C-Monetiquette
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Myriam B.
Rating: 5 out of 5
following a purchase from 05/08/2025
Top
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Audrey S.
Rating: 5 out of 5
following a purchase from 05/08/2025
Top quality, quick and easy to stick on clothes.
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Pauline E.
Rating: 5 out of 5
following a purchase from 05/08/2025
Good finish and ease of use with the iron. However, the baking paper and the booklet were not included, contrary to what was indicated.
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Gillian R.
Rating: 1 out of 5
following a purchase from 26/07/2025
These Do not Work! After one was they fall off not Worth the money
Response from Petit-Fernand
Dear Gillian,

Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your recent labels.

This is certainly not the quality we aim to deliver. We will contact you shortly via email to better understand the issue and find a solution together.

Thank you again for bringing this to our attention.

Kind regards,
Giulia – Petit-Fernand
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Wenna F.
Rating: 5 out of 5
following a purchase from 04/08/2025
I have been ordering for several years and I am always very satisfied
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Virginie P.
Rating: 4 out of 5
following a purchase from 05/08/2025
Nice presentation and good quality
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Rachel C.
Rating: 5 out of 5
following a purchase from 05/08/2025
Excellent product
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sara Z.
Rating: 5 out of 5
following a purchase from 26/07/2025
Despite a misunderstanding, the customer service handled it excellently and finally the products are of high quality.
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Déborah G.
Rating: 5 out of 5
following a purchase from 05/08/2025
Very satisfied!
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Justine N.
Rating: 5 out of 5
following a purchase from 05/08/2025
Impeccable
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Julia P.
Rating: 5 out of 5
following a purchase from 26/07/2025
Always reliable - great products, easy to re order and quick delivery
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Christelle V.
Rating: 5 out of 5
following a purchase from 05/08/2025
This is the second time I order for my son and I am very satisfied!
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Aude P.
Rating: 5 out of 5
following a purchase from 05/08/2025
Perfect
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Laetitia B.
Rating: 5 out of 5
following a purchase from 05/08/2025
First order really very satisfied
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