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A
Rating: 5 out of 5
Fast. Simple. Diversified
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 53 334 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
As expected
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D
Rating: 2 out of 5
The 24-hour delivery, which is quite expensive, was not respected and I received my parcel 2 days later. Not normal. However, the prints were in order and there were no problems with the product.
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A
Rating: 5 out of 5
I recommend it with my eyes closed
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J
Rating: 4 out of 5
The product is small compared to the image, a little disappointed with the size, otherwise the rest is fine.
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F
Rating: 2 out of 5
Product did not arrive
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Response from Petit-Fernand
Buongirno Francesca, Thank you for contacting us. We regret to inform you that we have found no record of your request regarding the product not arriving. We will make sure to contact you as soon as possible to provide assistance. We remind you that for future needs, it is very important to contact us directly so we can offer you timely support. Thank you for your understanding. Clare, Petit-Fernand
C
Rating: 5 out of 5
Update on 24/09 After report, I got a refund Delivery not made and had to re-order. I am waiting for a refund on the first order.
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Response from Petit-Fernand
Good morning, Thank you for contacting us and we sincerely apologize for the mishap regarding the delivery. Please be advised that we will contact you to best assist you in resolving your situation and to provide you with information about your order 3001310399. We remain at your disposal for any further needs. Chirara-Petit-Fernand
M
Rating: 1 out of 5
Forget water bottles, 2 purchases, at different times. The surface layer flakes off after 2-3 uses, at the neck, your child ends up ingesting it and the structure of the bottle is altered. The first time they told me it had never happened, and told me to recommend one, entirely at my own expense, not even a rebate, the second time it must have been that too, never happened.... Exactly the same thing on the second use. Use which consists of placing it on a table all day long. No dishwasher, I might add.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your water bottles. We are very surprised by this and would like to help you resolve the situation quickly. To do so, we invite you to contact our customer service department as soon as possible and provide photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
V
Rating: 5 out of 5
Very good products. I use the stickers for clothes and school supplies and they are great! Very practical!
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L
Rating: 5 out of 5
Excellent quality Fast delivery
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W
Rating: 5 out of 5
Fast delivery, 2nd time I ordered and very satisfied?
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D
Rating: 5 out of 5
Order conformed and sent quickly. The labels are beautiful.
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E
Rating: 5 out of 5
The labels are beautiful and I loved being able to customize them entirely. They're easy to stick on and hold well. The price is right and I would recommend them if needed. I received them quickly, so for personalized products it's great.
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F
Rating: 5 out of 5
Order received promptly, labels are always of good quality and reasonably priced. I recommend this site.
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M
Rating: 2 out of 5
Not great, doesn't hold on all garments, already found 5 labels in the washing machine, yet I put them on the garment label and pressed on them for a long time. A bit disappointed.
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Response from Petit-Fernand
Hello, We are very sorry to hear that the labels are coming off, which is quite abnormal. So that we can understand exactly what has happened and find a solution, could you please contact us with photos of the affected labels? This will help us solve the problem quickly. The C-MonEtiquette team
N
Rating: 4 out of 5
Very pretty and high quality water bottles. My only regret is that the straw bottle is a bit complicated to open for a 4 year old...it's not that logical and it leaks when you open it upside down. I also ordered 2 logs for the schoolbag, very pretty, but it's a shame they don't come with a little thread to hang them on. As for the labels, they're perfect - you can't really tell the size on the web, and in the back-to-school pack I'm missing labels for pencils and felt-tips.
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A
Rating: 5 out of 5
Very pretty labels, lots of choice of different motifs and fonts, hold up very well (no degradation after the first few washes). And...top-notch customer service!
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M
Rating: 5 out of 5
I recommend +++ My first order for water bottles and very good quality! Small problem with a cap. I had the lady on the phone and a new cap was sent immediately. Thanks a lot? Second order for the labels! And I'm really very satisfied. A company to recommend to your friends and family.
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D
Rating: 1 out of 5
First I received labels that weren't mine, then I was told to send back the right ones, which I never received! I called you and was told that they had "forgotten" to send them back to me. Here they confirmed that they were sending them back to me and still nothing, no confirmation e-mail as you told me".
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Response from Petit-Fernand
Hello, We would like to inform you that your order was returned yesterday and we have provided you with a tracking number so that you can trace it without any worries. We hope that this time it will arrive as soon as possible. Please do not hesitate to contact us to confirm receipt of your order. Have a nice day, The C-MonEtiquette team
J
Rating: 4 out of 5
Labels received promptly but colors a little faded
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M
Rating: 5 out of 5
Easy to order and fast delivery
M
Rating: 5 out of 5
Good quality labels.
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F
Rating: 5 out of 5
As always, it's perfect. This is my 4th order and I'm still delighted.
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S
Rating: 2 out of 5
Disappointed. The labels come off one by one with each wash and I find some stuck on other clothes... in the drum of the machine... I thought I'd make my life easier... but there's nothing like a marker on the garment label... I won't make the mistake of cutting them off again...
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Response from Petit-Fernand
Hello, We're very sorry to hear that the labels didn't meet your expectations. We fully understand your frustration. We have just contacted you to discuss the situation and find a suitable solution. We hope to be able to resolve this issue quickly and satisfy your needs. The C-MonEtiquette team
N
Rating: 5 out of 5
Super service and responsiveness. Very good quality label.
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M
Rating: 5 out of 5
Pleasantly surprised by the presentation of the labels. Customer service was top notch, providing answers to my questions and making a commercial gesture because of the delivery problem, without me even asking. Thank you
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E
Rating: 5 out of 5
Always satisfied with your services...I've been ordering my labels since my son was at nursery... and I've never tired of your products since, and my son loves them too. He's in Cm1, so 2 more years and then I'll certainly have to review my labeling system lol...
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F
Rating: 1 out of 5
Order shown as delivered but not received.
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Response from Petit-Fernand
Hello, We have contacted you to help you resolve this issue. Rest assured that we will do our best to find a solution that suits you. The C-MonEtiquette team looks forward to hearing from you.
P
Rating: 4 out of 5
Perfect personalized water bottle, very pretty and very functional for my 2 1/2 year old little boy. First batch of labels arrived in the name of another child. I called customer service again and they sent me back the right batch of labels 10 days later. Too bad they arrived after school started. The labels are very pretty, my son loves them with the little gorilla.
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M
Rating: 4 out of 5
Very good value for money. The self-adhesive labels for clothing are great, they hold up through many washes. The labels for equipment are also good. Delivery is very fast. The choice is varied. I've been buying them for my 2 boys for several years now and I'm always satisfied.
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M
Rating: 5 out of 5
Top labels! Especially for little ones, they're impossible to peel off. Super-fast delivery.
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C
Rating: 1 out of 5
I still haven't received my order, which was supposed to leave on 28/08.
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Response from Petit-Fernand
Hello, We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. Please do not hesitate to confirm receipt of your order! The C-MonEtiquette team
J
Rating: 5 out of 5
I've been buying the labels to stick on school things and clothes for 3 years now, and they hold up well?
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M
Rating: 5 out of 5
Hello, I've been ordering ?? labels for several years and I'm never disappointed. Whether it's the self-adhesive ones for clothes or the iron-on ones, they hold up very well. They also hold up very well on objects. I've been ordering them every year since my son was in kindergarten. So go ahead with your eyes closed
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A
Rating: 5 out of 5
As ordered
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L
Rating: 5 out of 5
Impeccable labels, careful dispatch and beautiful presentation. The little extra for the kids: free stickers? nothing to say I recommend it.
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B
Rating: 4 out of 5
very cute, however don't stay in certain materials in the wash. Eg school skirts have had two new stickers in after the wash.
C
Rating: 3 out of 5
A little disappointing this time round. I've used Petit-Fernand since my son started school, however this year the quality doesn't seem as good. The stickers aren't cut out sufficiently and when I attempt to remove them from the sheet quite a few have ripped. Hopefully it's just a bad batch but being I buy them a year at a time I just have to suck it up and deal with it until next time!
Response from Petit-Fernand
Hello Chantel, So sorry about this quality issue. We have sent a new batch of labels into production for you as a replacement, and hope you receive them soon. Have a wonderful day!
A
Rating: 5 out of 5
I am very satisfied with my order
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N
Rating: 5 out of 5
Very satisfied, good product
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