Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 53 348 published reviews

Summary of reviews

The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.

Reviews 1, 2, 3, 4 and 5 stars

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Doris
Rating: 5 out of 5
Packages received promptly, everything conforms, well presented. The self-adhesive clothing labels seem to hold up well, time will tell.
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Florence Aerts
Rating: 5 out of 5
Wide choice of patterns and colors Excellent value for money Ordered from Portugal and delivered quickly and in perfect condition
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Silvia C.
Rating: 5 out of 5
Excellent products
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Lorenzo
Rating: 5 out of 5
Really super top Customer service attentive to any modifications. And fast delivery. Really nothing to say for this back-to-school season
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Myriem
Rating: 5 out of 5
They listen to us and get back to us fairly quickly.
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Rama Reynard
Rating: 5 out of 5
Fast and efficient order, received as soon as possible and above all on time.
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Estelle Romil
Rating: 5 out of 5
Product search is very intuitive
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Marguerite Vacca
Rating: 4 out of 5
Super intuitive site, delivery on time as indicated.
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Fofo
Rating: 4 out of 5
Satisfied with my purchase Gourd and labels correspond to the description
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P. N.
Rating: 5 out of 5
Beautiful print quality and very cute designs. My boy loves stickers/labels!
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Cindy N.
Rating: 5 out of 5
I order my little labels every year, and I'm always delighted with my purchases. The clothing labels adhere very well and stay on clothes for years. The choice of patterns etc. is varied and very cute. I'll continue to order every fall :)
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Lucille Despouy
Rating: 5 out of 5
Nice design and quality products, it's great to be able to personalize! Received home very quickly! We're thrilled!
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Yaisa F.
Rating: 5 out of 5
Good quality labels!
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Nadine
Rating: 5 out of 5
Lots of choice, easy to select. Very fast shipping
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Mathy
Rating: 1 out of 5
Frankly a CATASTROPHE there are no other words !!!!! So already more than a month to receive my order, then I order labels for clothes and a gourd or first I am told 15 days after my order that the color of the cap I chose is unavailable so it must change and secondly once the gourd received I realize that it leaks (at the price of the gourd it sucks a little . ) Then (because yes it's not over) the delivery, so the first time the relay point was closed my parcel went back to the sender (rather than offering me another means of delivery) the second time customer service offered me no other solutions and made no commercial gesture for the inconvenience caused I was told that my parcel would be returned to the relay point initially chosen except that on the day of delivery, the driver said that he hadn't been able to drop off the parcel and that he'd delivered it to a drop-off point far from the one I'd chosen (more than 40 minutes' drive). I called customer service to find out what was going on, and once again they told me that it wasn't their fault, that they had no control over it, and that if I didn't want to pick it up there, I'd have to wait ten days for them to do so.Then they tell me that if I don't want to pick it up there, I'll have to wait 10 days for it to be sent back to the sender before sending it back to the relay point I'd chosen. Exasperated by all this, I decide to go and pick up my parcel, too bad for the road, because I needed the labels and the water bottle for my son, who had already started school. Except that once I got there, the relay point said ah non madame désolé mais on n'a aucun colis à votre nom . !?!?!? Seeing me really in a state of intense anger the relay point very kindly tries to see with their delivery software where my package could be and what he tells me !?!? In fact, my parcel was delivered to the relay point I had chosen !!!! More than 40 min drive for nothing because in fact everything was wrong !!! Frankly, it's good to tempt people with attractive prices, but it's also good to have customer service that's up to scratch and to be sure of the quality of the products and delivery !!!!
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Response from Petit-Fernand
Hello, We are deeply sorry for the many inconveniences you have experienced with your order. We would like to point out that, although we strive to guarantee a quality service, we cannot always control the delivery times or the management of deliveries made by third-party services, such as relay points or carriers. What's more, errors in communication from these services can sometimes make the situation worse, which is regrettable. The C-MonEtiquette team
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María
Rating: 5 out of 5
All great
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Yasmina Kaaouch
Rating: 5 out of 5
Very practical
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Claire A
Rating: 5 out of 5
Practical, easy and attractive. Glues well.
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Catherine
Rating: 5 out of 5
Wide choice of labels and designs, fast shipping
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wendy
Rating: 5 out of 5
Very good quality Fair price
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Jenna N.
Rating: 5 out of 5
Excellent products. I bought personalised flask, lunch box, snack box and name labels. All have held up well being washed. Beautiful designs and very high quality, as you'd expect from a french brand. Will be buying again for the next size up in clothes. Very impressed.
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Maéva Marzucchi
Rating: 5 out of 5
Item conforms to my order
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ELISE BOILY
Rating: 5 out of 5
I've been ordering self-adhesive, iron-on labels for several years now. I work in a crèche and I've been able to compare them with others. They stick very well and for a long time, even on dishwasher-safe products. I highly recommend them.
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client(e)
Rating: 5 out of 5
Very good product
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Degongra Julie
Rating: 5 out of 5
Quality labels, very nice snack box, my daughter loves it. Holds up well after washing.
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Sarah Leroux
Rating: 4 out of 5
Very nice labels, but the kids in my daughter's class manage to remove them and steal her pens. It's the same with clothing labels: you cut the label and that's it. Only the tbermocolante ones are really good. Otherwise I love the labels, it's just the kids who are clever and manage to steal things whether they have a label or not.
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Lara
Rating: 5 out of 5
Satisfied with my order
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cristina jiménez camacho
Rating: 1 out of 5
HORRIBLE EXPERIENCE. I ordered my labels on August 12, in time for them to arrive at the beginning of my son's school year. On August 26th they had not arrived and I claimed them, they told me it was a postal error and that they would send them again. According to their website it takes between 2 and 4 working days. Today, September 6, I still have not received my labels and they have not given me any answer or solution. My son has already started school and I have had to mark his clothes with a marker pen, after spending 30 euros on labels and a bag with his name that has NEVER arrived. A real shame. I have lost 30 euros and I have not received the product and nobody informs me, nor gives me a solution. HORRIBLE EXPERIENCE
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Lila
Rating: 5 out of 5
Attractive labels, easy to personalize. Fast shipping and receipt. Perfect!
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Ara
Rating: 5 out of 5
Fast processing and shipping Clear and detailed explanation of each product on the website
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Floriane Toussaint
Rating: 5 out of 5
Very happy with the quality of the labels, which stick very well.
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Charles
Rating: 5 out of 5
Fast delivery and good quality product
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Ka
Rating: 5 out of 5
Very easy to use and practical ??
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imen
Rating: 5 out of 5
Student motivation
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BOURLEZ Caroline
Rating: 5 out of 5
Easy order and received quickly. Perfect result, the kids are so proud to have the labels they chose! Thank you
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Laetitia
Rating: 5 out of 5
Fast delivery and very nice label.
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Elodie E.
Rating: 5 out of 5
For the 5th year in a row, I order labels for my children on this site. The children enjoy choosing the visuals (illustrations, colors, font). And when they receive them, they're always just as happy to discover the labels. The labels are easy to use and hold up well despite being handled a lot.
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Daniel Hennes
Rating: 1 out of 5
I'm still waiting for my order.
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Response from Petit-Fernand
Hello, Thank you very much for your patience and kindness in this situation. We are very sorry that you did not receive your original order. As agreed, we quickly reshipped to ensure that you received your items. Have a nice day, The C-MonEtiquette Team
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Rospetta13
Rating: 5 out of 5
Discovered thanks to a promotional offer, I discovered this company and placed an order. Delivered very quickly. I'm delighted with the product.
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Olivia
Rating: 5 out of 5
Various models are available. You can choose the way you want to describe the design, you can choose absolutely anything.... And the label holds very well, impossible to peel off from clothes or anything else. I've been ordering since my son was in nursery school, and now he's in first grade, so I've had 100% confidence for a very long time.
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