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F
Rating: 5 out of 5
Order sent promptly with care.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 53 383 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
Order received on time, wide choice and correct price. Completely satisfied with my order.
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J
Rating: 2 out of 5
I was a little disappointed with the quality of the labels on this latest order. Before, the gluing quality was perfect. Here, I can already see the labels coming off the felts before they've even been handled. The design is very nice, but I'm disappointed.
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Response from Petit-Fernand
Hello Johanne, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
K
Rating: 5 out of 5
Super site, this is my second purchase. Great quality order, great after-sales service, responsive and friendly. What more could I ask for? ah yes, the quality? It's there?
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M
Rating: 5 out of 5
Unsurpassed quality
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A
Rating: 5 out of 5
My grandchildren directly created the labels while having a lot of fun. They arrived in a very short time making them happy
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B
Rating: 5 out of 5
Very practical children's water bottle. My 2 1/2 year old immediately understood how to use it. Nice color and cool personalization.
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W
Rating: 5 out of 5
Fast and careful delivery, quality labels I recommend
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F
Rating: 5 out of 5
I order labels for my children's clothes every year and I'm never disappointed. I recommend ??.
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U
Rating: 5 out of 5
I've been delighted with my orders for 3 years now. The labels are of very good quality, they don't move despite being washed. Wide choice of personalization and regular coupon codes. Always fast shipping.
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D
Rating: 5 out of 5
Perfect! Beautiful, high-quality labels
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S
Rating: 5 out of 5
Beautiful, practical labels
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C
Rating: 5 out of 5
Very well in particular
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S
Rating: 1 out of 5
It's been almost three weeks since the order was placed and we still haven't received the labels. In the meantime, the children have already gone back to school and it's impossible to label their things... When contacted, customer service refused to offer a satisfactory solution to the loss of the first delivery, refusing to make a second express delivery which would have enabled us to have the labels before the start of the new school year, and only offering a second conventional delivery which, obviously, also seems to have been lost en route. We're very disappointed.
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Response from Petit-Fernand
Hello, We're sorry that the postal services are delaying the delivery of your order. We can only reship your order as you originally ordered it. Your second shipment is on its way and will be delivered to your mailbox shortly. Have a nice day, Camille C-MonEtiquette
K
Rating: 5 out of 5
Very nice to discover your own creations, as usual! Easy to make. Fast, efficient delivery. Timely promotional offers.
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T
Rating: 1 out of 5
Unfortunately, the envelope arrived and it was wet so the items were damaged ... rather not so nice
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Response from Petit-Fernand
Hello, thank you for your comment. We are sorry to hear that you have received a damaged order. ?? We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
J
Rating: 5 out of 5
Easy, quick purchase Clear site and the choice is growing year after year We've been loyal customers for years.
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J
Rating: 5 out of 5
Second order and once again super happy. The labels stick to almost anything and last through washes highly recommend.
P
Rating: 2 out of 5
I ordered a snack box and received a gourd! I called you and this time I did receive the box, but without the labels with the child's name that you can stick on his things.... Disappointed...
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Response from Petit-Fernand
Hello Pierrette, We're sorry to hear about your order reversal. Our customer service department has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
K
Rating: 5 out of 5
I ordered a water bottle for my son. Identical and conform to the description. Great delivery tracking. I recommend it.
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C
Rating: 5 out of 5
Very good quality, I'm delighted with the product
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A
Rating: 5 out of 5
New order this year Quality labels, good printing, except for the slight offset on the smaller ones, but I'm fussy.
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O
Rating: 5 out of 5
Superb work, as always
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M
Rating: 5 out of 5
I like the quality of the labels it offers, although the personalization is a little lacking in originality. I only order here because I like the price, it's right and it's sent very quickly.
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A
Rating: 5 out of 5
Nice pattern and fast shipping. All the best.
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M
Rating: 5 out of 5
Quality products. Very fast delivery.
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M
Rating: 5 out of 5
Very good label. Holds really well. Very nice and fast delivery. Thanks for the free stickers, they're always great to discover.
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J
Rating: 5 out of 5
Brilliant service, so easy to personalise the labels and they arrived very promptly via royal mail.
I
Rating: 1 out of 5
The delivery at the collection point is bad, I still do not have my order for more than a month. The collection point is always closed and after 10 days the order has been returned to the sender with no possibility of collection or home delivery.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have had a bad experience with Seur. We do our best in our capabilities to ensure a delivery but we often do not get a response from you until very late. In any case, we are always at your disposal. Good day, Petit-Fernand
P
Rating: 2 out of 5
Quite disappointed with the order Not bad label not usable .. does not detach and when we get the label is damaged so not aesthetic or then adhesive residue around the label . I ordered elsewhere.
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Response from Petit-Fernand
Hello Pauline, We are very sorry for the inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
L
Rating: 5 out of 5
Fast delivery Good quality labels Very practical I recommend!
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S
Rating: 5 out of 5
Great items produced by the company. Delivery can be a little on the slow side but they keep you up to date on any delays.
R
Rating: 5 out of 5
Perfect, quick to send and easy to choose
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L
Rating: 5 out of 5
A loyal customer for years, always satisfied!
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D
Rating: 5 out of 5
As every year, fast delivery, beautiful labels and excellent quality! Many thanks and see you next year!
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S
Rating: 5 out of 5
I always choose products from petit Fernand because the quality never frlends and the price is honest
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A
Rating: 5 out of 5
Labels as described and practical presentation booklet. Fast delivery with minimal packaging (envelope). Would recommend.
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E
Rating: 5 out of 5
Great products, but more than that, top-notch after-sales service! Following a delivery problem, I called them and the problem was solved immediately, beyond my expectations!
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N
Rating: 5 out of 5
My stickers arrived and I was very happy with the quality.
F
Rating: 3 out of 5
I ordered in total 60 stickers, which I've not yet received. I selected the standard free postage, however to my surprise I have recieved a fee due notice through from Royal Mail. The sender did not pay postage and I must pay £3.50 to get my stickers. I cannot comment on the stickers yet as I've not yet recieved them but disappointed already that there are 2 postage options and the Free standard is not infact free. I would have paid for the tracked postage had I of known.
Response from Petit-Fernand
Hello, We are sorry that you had this issue with the delivery. However, we do obviously pay postage. What can happen, however, it that the customs demand some of our clients, on rare occasions, to pay a fee, that we absolutely refund! No additional fees of any kind should be paid once your order has been placed. Please contact our Customer service, so that we can help you. Have a nice day Sarah- Petit Fernand