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A
Rating: 5 out of 5
Top as usual
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 53 301 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
After an initial problem with postal services the order arrived I would say very satisfactory
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L
Rating: 4 out of 5
Beautiful labels...some after several washes come off!
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C
Rating: 3 out of 5
Satisfied with the product. But very long delivery time... My first order was received in 5 days, this one in 3 weeks ...
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Response from Petit-Fernand
Hello, We are very sorry that your order arrived so late. However, we are delighted that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
K
Rating: 5 out of 5
Very good . Fast top customization
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F
Rating: 5 out of 5
Everything super
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Response from Petit-Fernand
Thank you for your order and your great review. ?? Have a nice day, Elise, EsIstMeins
A
Rating: 5 out of 5
Great customer service & product (so cute!)
Response from Petit-Fernand
Hello, Thank you :) Have a nice day, Camille Petit-Fernand
E
Rating: 5 out of 5
Quick and clear.
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C
Rating: 3 out of 5
Delivery too slow
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Response from Petit-Fernand
Good morning, We are sorry for this delay on the part of the Post Office. However, as for our products, we hope that everything is to your liking. Good morning, Camille Petit-Fernand
M
Rating: 5 out of 5
Beautiful quality! And easy to use?we're delighted!
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S
Rating: 4 out of 5
Service a little slow but by contacting customer service they reassured me that they would ship it as soon as possible. Response: I have already received it some time ago. Thank you very much
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Response from Petit-Fernand
Good morning Sabrina, thank you for your comment. We hope to receive your order as soon as possible. We remain diponibile for any clarification.
M
Rating: 5 out of 5
Super fast and easy to use
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E
Rating: 4 out of 5
Ordered September 12 I have not received anything yet. I REMEMBER THAT TALKING WITH ASSISTANCE THEY SENT ME BACK THE PRODUCTS I hope to receive them soon The girl was very kind Thank you very much!!!
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Response from Petit-Fernand
Good morning Erika, thank you for your comment. I wish you to receive your new order as soon as possible.
I
Rating: 5 out of 5
Very professional and functional product and as per photos and description
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Response from Petit-Fernand
Dear Irene, Thank you very much for your comment. We are glad you are satisfied with the product and service. See you next time!
G
Rating: 3 out of 5
BEFORE:The product never arrived AFTER: I made arrangements for a refund which arrived immediately, it is true I did not get the product but, the service was efficient and timely. On a future occasion I will try to purchase again.
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Response from Petit-Fernand
Good morning Giada, thank you very much for your kindness and availability, see you soon for future purchases. Chiara Petit-Fernand
B
Rating: 5 out of 5
Excellent quality...
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Response from Petit-Fernand
Good morning Barbara, I am glad you appreciate the quality of our products. Your opinion matters a lot to us.
I
Rating: 5 out of 5
Excellent quality, durable products
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Response from Petit-Fernand
Thank you very much for your comment, Ilaria. We are glad to know that our product meets your expectations.
D
Rating: 1 out of 5
I have not received my order and I ordered it more than 20 days ago.
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly. We will contact you today to help you as soon as possible. Good morning, Camille Petit-Fernand
A
Rating: 4 out of 5
Delay in product delivery.
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Response from Petit-Fernand
Good morning Alfonso. We are sorry that you have experienced delays in delivery. We hope you are still satisfied with the quality of our products.
J
Rating: 1 out of 5
25 days later I am still waiting for my order the first time I ordered everything fast and good but this time very bad.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. The second shipment we have sent you is on its way to you and will arrive soon. Good morning, Camille Petit-Fernand
A
Rating: 1 out of 5
The order was never delivered to me.
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Response from Petit-Fernand
Good morning Anna, we are sincerely sorry for this anomaly. One of our operators has contacted you to find a solution. We hope you will receive your order very soon. See you soon, Chiara Petit-Fernand
A
Rating: 2 out of 5
Significant delay and I paid for expedited shipping.
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Response from Petit-Fernand
Good morning, We sincerely regret that SEUR did not deliver your order within the indicated deadline. I confirm that we have refunded the 9,50 euros shipping costs. However, we hope that everything is to your liking as far as our products are concerned. Good day, Camille Petit-Fernand
M
Rating: 5 out of 5
Punctual delivery and very durable labels
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Response from Petit-Fernand
Dear Mary Magdalene, Thank you for your positive comment. We are happy that you are satisfied with your experience with Petit-Fernand. See you next time for new purchases.
B
Rating: 1 out of 5
This is the second time I have had an order not arrive on time.
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Response from Petit-Fernand
Good morning, We sincerely regret that the post office did not deliver your order within the indicated deadline. Good day, Camille Petit-Fernand
V
Rating: 5 out of 5
Repurchased labels for the second year in a row. Beautiful and useful. Professional and fast customer service
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C
Rating: 5 out of 5
Beautiful stickers, beautifully printed.
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F
Rating: 5 out of 5
Very easy site to purchase and very fast in shipping. This is already the second time I have ordered and I am very satisfied! Recommended!
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S
Rating: 5 out of 5
Really nice labels ??, well made , also very nice pattern , not the first time I buy from you , so I can say I'm very happy with the service , the only flaw is that this time it took a little while to arrive ,just the last day scheduled for delivery , otherwise everything ok .
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K
Rating: 5 out of 5
Great product shipping arrived on time. I have been buying these stickers for several years and find them perfect for the work they are to do on both objects and fabrics.
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C
Rating: 5 out of 5
Let's say that the product did not arrive to me. But there was maximum availability and effective communication to solve the problem. And in the end I got a refund.
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A
Rating: 5 out of 5
Beautiful labels!!! They arrive on an envelope inserted in a booklet with excellent explanations on how to attach them!Just as I wanted them! Easy to apply and very durable even with frequent use of the 'dryer! I will definitely be getting more!!! Thank you Petit -Fernand
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A
Rating: 1 out of 5
I've placed an order more than a month ago and still didn't receive it.
Response from Petit-Fernand
Hello Adelina, we are sorry to hear you still haven't received your order. We couldn't see any previous request made to us via the contact form or by telephone, so we have now contacted you by email to offer solutions. We are looking forward to hearing from you. Jessica, Petit-Fernand
L
Rating: 4 out of 5
Beautifully rendered! Even the cups are perfect! It's a shame that the labels aren't machine washable, because they're not iron-on ... a piece of iron-on fabric should be provided, because during the year certain items need to be securely attached for school ...
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M
Rating: 4 out of 5
I have purchased label packs 3 times and they are ideal!!! Only this last time I had a small problem that they didn't arrive, and immediately when I contacted customer service they printed new ones and they arrived right away. But I will definitely repeat!
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J
Rating: 2 out of 5
Long processing and delivery times
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Response from Petit-Fernand
Hello, We are sorry that the delivery time took longer than expected. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, ? The EsIstMeins Team
B
Rating: 2 out of 5
Very cute bags The labels are not good even if we have followed the instructions to the letter.
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Response from Petit-Fernand
Good morning, We are delighted to hear that our bags are to your liking. As for our labels, it is not normal for them to have peeled off. We will contact you to help you. Hello, Camille Petit-Fernand
S
Rating: 5 out of 5
This is the second time I have purchased the school stickers for little girls. They stick well and are very durable in addition to being cute and nice to personalize. This time I wanted to try the thermoadhesive labels for clothes and I can confirm that they are great, even after washing!!! The protective ironing sheet and directions are provided. Also perfect shipping, no delays. Arrived on schedule.
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M
Rating: 1 out of 5
I did not receive the product I purchased
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of SEUR. We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
P
Rating: 5 out of 5
I had a problem with shipping...promptly resolved with excellent professionalism and care for the customer..thanks to customer service especially the very kind Chiara.
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Response from Petit-Fernand
Good morning Paul, thank you very much for your comment regarding customer service. The opinion of our customers is important to us. Chiara
L
Rating: 1 out of 5
I have not received anything, and no one contacts me after several attempts to contact me.
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Response from Petit-Fernand
Good morning, We are sorry for this anomaly of delivery by Correos. We will contact you this morning to help you as soon as possible. Hello, Camille Petit-Fernand