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I
Rating: 5 out of 5
The order did not arrive and they sent me another one. Thank you very much
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 53 280 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 1 out of 5
I ordered with fast delivery and paid 9 euros on September 1st, today is the 13th and I still haven't received my order. I'm still waiting. Fortunately, after complaining, I was told that the 9 euros would be reimbursed, but I'd still like to receive my order as soon as possible.
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Response from Petit-Fernand
Hello Marie, We're sorry to hear that you're experiencing a problem with your Chronopost delivery. We have sent you an e-mail so that we can work together to find a solution. Have a nice day, Ophélie
M
Rating: 5 out of 5
Beautiful stickers
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Response from Petit-Fernand
Thank you for shopping with us and for your nice review. Have a nice day, ? Elise, EsIstMeins
M
Rating: 4 out of 5
Very nice contact in case of problems. Super stickers. Only minus: long shipping.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, it is great that you like our stickers. Have a nice day, ? The EsIstMeins team
J
Rating: 4 out of 5
Impeccable label, however I had a coupon code but I had to go and find it, it would be nice if it appeared when I finalized my order so that I could take advantage of it.
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B
Rating: 5 out of 5
We have been buying adhesive labels from this site for years, both for kindergarten and elementary school. The labels are very durable and easy to apply, there are different sizes and the smaller ones fit perfectly on pencils and markers. We are very satisfied with the product
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A
Rating: 1 out of 5
I still haven't received my order.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
I
Rating: 4 out of 5
Very fast at replying at queries and sorted a new order out very quickly.
Y
Rating: 2 out of 5
Pretty but not durable
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Response from Petit-Fernand
We are very sorry to hear that some labels started to peel off. This should absolutely not happen. We would like to get in contact with you over the email to find out more details and to offer you a solution. Kind regards, Ana
I
Rating: 1 out of 5
Unfortunately, even the last labels I had purchased to attach to my son's colors are not doing the trick.... I just now finished sticking strips of tape over each one because they were already peeling off (and I stuck them on last night). The heat stickers often came off after just a few washes.... I would say it was not a positive purchase....
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Response from Petit-Fernand
Dear Elizabeth, We are sorry to hear that the order did not meet your expectations. We have sent you an email to propose a solution. Good day Alessio, Petit-Fernand
O
Rating: 5 out of 5
Excellent product
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R
Rating: 1 out of 5
Do not buy fake site , ordered labels that result only to them delivered but to me never arrived . Despite sending an email to ask for an explanation they did not even respond . I will proceed to make a complaint
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Response from Petit-Fernand
Good morning Rita, we are sorry to hear about this shipping anomaly by the postal service. If you have already contacted us at [email protected] we will respond in the next few hours trying to provide you with a solution. Good day Alessio
S
Rating: 1 out of 5
The order has not arrived despite showing as delivered
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Response from Petit-Fernand
Good morning Stefania, we are sorry for this delivery anomaly by the postal service. We have resent as communicated to you. We remain at your disposal and wish you a good day Alessio, PetitFernand
V
Rating: 4 out of 5
The labels are solid and can easily withstand a few months of washing, but the last two deliveries have had problems, with the last envelope arriving open. I'm getting fed up
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M
Rating: 4 out of 5
As much for the quality as for the dispatch, the perfect timing remains the accessories, which are a little expensive.
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N
Rating: 5 out of 5
the products are just perfect, very practical and of good quality
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P
Rating: 4 out of 5
The labels are as cute as we expected and the checkbook where they come is great. The only downside is the time it has taken to arrive, I think it is not warned when ordering about the estimated delivery time and, being, at least in my case living in Madrid capital, > 2 weeks, it is important to know.
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C
Rating: 5 out of 5
Better than expected!
S
Rating: 5 out of 5
Simple, practical and attractive. Quick delivery and neat presentation. So far, one week of use and nothing has changed.
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Response from Petit-Fernand
Thank you very much for this review, we are delighted that you like our products! ? Have a nice day! Luce
I
Rating: 5 out of 5
The purchased item perfectly meets my needs: practical, functional, beautiful.
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A
Rating: 5 out of 5
Ease in creating the and recipes and many eye-catching graphics to best personalize products. Quality labels that do not come off surfaces easily.
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N
Rating: 1 out of 5
Order never arrived, so cannot really feedback on item.
Response from Petit-Fernand
Hello Neha, We are sorry to hear there were some issues with the postal services, meaning you never received your order! We have contacted you by email to arrange a suitable solution. Looking forward to hearing from you! Jessica, Petit-Fernand
M
Rating: 5 out of 5
Good communication regarding order. The product is as described (stick on name tags) Delivery time was good and as I'd been told.
L
Rating: 3 out of 5
Order process was easy and the children enjoyed choosing their designs. Delivery isn't the fastest but that was made clear when I ordered. The extra fun stickers are a nice touch but I would rather have paid less or got more name stickers for my money as they will be wasted - my children are 9 and 11. Frustratingly, a couple of the and stickers I stuck into clothes came off in the first wash and I found them stuck to other things. I've never had this problem with the brand I usually use. If any more come off, I will approach the company for a refund. I probably won't order from here again.
Response from Petit-Fernand
Hello Louisa, We thank you for your review and are really sorry to hear the quality of some of the labels was unsatisfactory! We have contacted you by email to apologise further and offer a solution. Jessica, Petit-Fernand
I
Rating: 5 out of 5
Everything was great. I will order again
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Response from Petit-Fernand
Thank you very much for your order and this great review! Have a nice day, ? Elise, EsIstMeins
B
Rating: 5 out of 5
Super thanks
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Response from Petit-Fernand
Thank you very much for your order and your rating. Have a nice day, ? Elise, EsIstMeins
A
Rating: 1 out of 5
Ordered 3 weeks ago nothing received, when you contact them they just tell you to wait longer!! I needed them for the start of school, I have now ordered from a trustworthy supplier which arrived in 3 days and your labels have still not arrived?!
Response from Petit-Fernand
Hello Aimee, you indeed need to allow for a 3 to 10 working days delivery. We are sorry to hear your order hasn't reached you yet. I do not have your full details on this review to contact you directly so please, do not hesitate to contact us by phone or on our contact form and we will be happy to assist further. Jessica, Petit-Fernand
E
Rating: 5 out of 5
Great products, fast shipping. Highly recommend
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A
Rating: 5 out of 5
Great sticker label made for both my children use them every year.
A
Rating: 1 out of 5
It has been over two weeks and still no labels. I followed up today to say there was a postage issue which absolutely doesn't make any sense. Ther is no confirmation to say labels have dispatched or tracking number. There are other companies that arena lot quicker and less admin!
Response from Petit-Fernand
Hello Anne, There have been some issues with the postal services which are beyond our control and we do apologise for any delays incurred. Jessica, Petit-Fernand
I
Rating: 5 out of 5
Everything perfect, only note shipping a little slow.
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T
Rating: 4 out of 5
Adhesives for clothing are cute in design. Easy to use. Hold well. Shipping took a long time. Unfortunately arrived 4 days after school started.
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Response from Petit-Fernand
Thank you for your order and your review. We are really sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. ?? We wish you a happy new school year ? The EsIstMeins team
S
Rating: 5 out of 5
After my 1st delivery was lost in the post , another was send out in good time. Great service and a lovely product. I will be using again next year!
N
Rating: 5 out of 5
I had a problem with my order and they solved it quickly.
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N
Rating: 3 out of 5
The stickers are cute, but the delivery took far too long.
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Response from Petit-Fernand
Dear Nina, thank you very much for your review. We are sorry to hear that the delivery took longer than usual. Usually it is 2 - 6 days. Unfortunately, we could not influence the postal service for standard delivery. However, we do offer express delivery within 48 hours. LG, Ana
A
Rating: 5 out of 5
Very nice labels and easy to use . Very satisfied with the purchase ?
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I
Rating: 5 out of 5
There was a problem with the shipment and they solved it right away.
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A
Rating: 5 out of 5
Although they did take a long time to come they was here before due date. They are fantastic the kids love designing them and seeing the end product. Highly recommended. Value for money
G
Rating: 3 out of 5
I ordered two different names and it was only put in a booklet, which I didn't like because I put the name stickers in the school bags, so I won't be ordering anything from here again.
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Response from Petit-Fernand
Hello Gabi, We are sorry if you are not satisfied with your order. However, we only send a separate booklet if it is a practical set (nursery, school...). In other cases, and even if the order contains several different names, we do not necessarily send several booklets for reasons of paper consumption and staples (ecological responsibility). You only had 20 labels, so logically we send them together. Would you like us to send you the labels separately? Ana
S
Rating: 5 out of 5
This is the third year in a row that we have ordered and we are always delighted with the quality. The stickers hold up really well and are always an eye-catcher. The selection of motifs has been expanded year after year, so every child will find what they are looking for.
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Response from Petit-Fernand
Thank you for your purchase and your rating, which is very important to us. Have a nice day, ? Elise, EsIstMeins