The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have not received my order and it says I have...I find it strange because it has never happened to me. But this last order is not in my mailbox or in the concierge of my house....
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Response from Petit-Fernand
Hi Patricia, Thank you for writing to us. We have sent you an email to help you with this situation. Good morning, Camille Petit-Fernand
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Happy C.
Rating: 4 out of 5
Very nice labels,which so far grandfather found in Italy.
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Response from Petit-Fernand
Good morning, Thank you very much for this positive note, which makes us very happy! ?? We wish you all the best for the holiday season. ?????? Elise, Petit-Fernand
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Manon
Rating: 4 out of 5
Beautiful products, fast delivery.
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Victoria SJA
Rating: 1 out of 5
I have not received my order and with all the time that has passed, I don't think it will arrive anymore.
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Response from Petit-Fernand
Hi Victoria, Thank you for writing to us. We are sorry for this situation. The second shipment we have sent you is on its way. It won't take long to reach you. Good day, Camille Petit-Fernand
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Hannah
Rating: 4 out of 5
Good product
Response from Petit-Fernand
Hi Hannah, Many thanks for your words and your trust. We are glad you are satisfied with our products and their quality ?? Have a lovely day! Chiara Petit-Fernand
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Invité
Rating: 1 out of 5
Have not received my order.
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Response from Petit-Fernand
Hello, we are sorry that this new shipment has not reached you either. However, it was sent from our side. We have sent you an e-mail to offer you a solution. Have a nice day, Elise, EsIstMeins
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SERGE GISONNI
Rating: 4 out of 5
Everything is exactly as described
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Marlene Diot
Rating: 4 out of 5
Top-notch, well-made label
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Martina Castanera Berdala
Rating: 4 out of 5
Fast and beautiful product
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customer
Rating: 4 out of 5
Simple and efficient
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Raquel Salas Campos
Rating: 3 out of 5
It takes too long, otherwise the labels are fine.
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Response from Petit-Fernand
Hi Raquel, Thank you for your message. We are sorry for this delay in delivery by Correos. However, we are delighted to read that you like our products. Good day, Camille Petit-Fernand
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Angélique Leton
Rating: 1 out of 5
I never received anything even though I ordered on December 8th. I'm waiting for my refund... the other times it was very good.
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Response from Petit-Fernand
Hello Angélique, We are sorry about this delivery anomaly. We have confirmed by email the refund of your order. Have a nice day, Camille C-MonEtiquette
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Aicha
Rating: 1 out of 5
I did not receive the order
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Response from Petit-Fernand
Hello, Thank you for writing to us. Our Customer Service has just sent you an e-mail to help you. We are very sorry about this anomaly. Have a nice day, Camille C-MonEtiquette
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Marianne
Rating: 3 out of 5
Very disappointed to see that my entire order of labels was put in the same booklet even though there were 2 different names, making it impossible to offer them.
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Response from Petit-Fernand
Hello Marianne, Thank you for writing to us. We are sorry that your order did not bring you complete satisfaction. In fact, we only send our labels in different booklets for our Packs. Labels ordered independently are sent in the same booklet. Have a nice day, Camille C-MonEtiquette
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V W
Rating: 1 out of 5
Order still not received despite 8 working days :(
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Response from Petit-Fernand
Hello Virginie, Thank you for your message. Our customer service department has contacted you by e-mail to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Maria Angeles GS
Rating: 4 out of 5
This is the second time I order because the first one went very well, I hope this one goes very well. I want them for my mother who is in a nursing home and they are like the first day and are very washed.I will not hesitate to order again,I advise it.
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Response from Petit-Fernand
Hello Maria Angeles, Thank you very much for your confidence ? Hello, Camille Petit-Fernand
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Zoe
Rating: 3 out of 5
The gourds are very pretty. However, they're fragile and there's already some color coming off one bottle. And one of the three bottles we received already had some color missing at the bottom. I was a little disappointed with my purchase, as the bottles are rather expensive.
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Response from Petit-Fernand
Hi Zoe, Thank you for your comment. We're sorry to hear about the color problem with your water bottles. We've just emailed you to find a solution. Have a nice day, Camille C-MonEtiquette
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Belén
Rating: 1 out of 5
Absolutely inadvisable experience, I placed my order on November 17 and as of today December 23 I still have not received it. I have to say that the customer service has been excellent and fast, they have tried to rectify the incident, without success, and so it seems to me that choosing to order the textile labels on this website is not the best option.
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Response from Petit-Fernand
Hello Belen, Thank you for your message. You can contact our customer service if you still haven't received the second shipment we sent you. Good day, Camille Petit-Fernand
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client(e)
Rating: 3 out of 5
The service is fast and efficient, the labels are really nice to stick on, but in 3 washes 3/4 of the iron-on labels ended up in the machine's drum, I'm really disappointed.
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Response from Petit-Fernand
Hello, thank you for your message. We're sorry to hear that your iron-on labels are coming off. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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Kunde
Rating: 4 out of 5
Despite an initial incorrect delivery, the replacement delivery reached the recipient as requested.
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Response from Petit-Fernand
Hello Michael, We are pleased to read that your order has arrived safely. We hope you like it very much! Have a great holiday season, ?????? Elise, EsIstMeins
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Sara
Rating: 4 out of 5
Really nice product in graphics and materials, customizable in many ways, live true to the render. Order processed quickly. It would be nice to be able to customize the front face of the ball as well (e.g. Phrase in Italian) and be able to choose from different ribbons.
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Response from Petit-Fernand
Hi, Thank you very much for choosing Petit-Fernand for your order. We are very happy to read your positive feedback and will take note of your suggestion. ?? We will pass it on to the rest of the team. We wish you a happy holiday season. ?????? Elise, Petit-Fernand
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vaneadehotmail.com
Rating: 1 out of 5
I placed an order for labels a month ago and it did not arrive. I claimed the order and they very kindly processed another order at no cost. But the second order has not arrived yet either. When I complained they said it was a problem with the post office. I find it shameful to have to wait more than a month for some simple labels. Next time I will buy from another brand.
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Response from Petit-Fernand
Hello, Thank you for writing to us. We sincerely regret this situation. Please do not hesitate to contact us by email if you still haven't received your order so that we can help you. Hello, Camille Petit-Fernand
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Auré De
Rating: 4 out of 5
Fast delivery. Easy to use website. However, I find the clothing labels too big.
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ribeaucourt sebastien
Rating: 3 out of 5
Hello, I'm happy with the shoe labels, but for clothes I find that after a few washes, they come off. Too bad
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Response from Petit-Fernand
Hello, Thank you for your message. Your labels should not come off after washing. In order for us to help you, please send us an email at [email protected] with your order number. Have a nice day, Camille C-MonEtiquette
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ELSA
Rating: 4 out of 5
The product ordered corresponds to the one received. Delivery times were respected.
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Costanza
Rating: 3 out of 5
Unfortunately this time did not go very well, the delivery was very late and the caps on the water bottles are defective because they do not close well. It's a real shame because the water bottles are very nice but with the cap open they are not functional
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Response from Petit-Fernand
Good morning Costanza, Thank you for your comment your feedback helps us to improve our service and products. We are sorry about this. Our team had sent you back the water bottle cap as a solution to this quality anomaly. We thank you for your trust and wish you a good day! Chiara Petit-Fernand
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Maryse
Rating: 1 out of 5
Never received anything!!!!!
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Response from Petit-Fernand
Hello Maryse, We are very sorry about this delivery anomaly. In order to help you, please send us your order number to [email protected] Nice day, Camille C-MonEtiquette
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Marie
Rating: 1 out of 5
Delivery times are really too long. Order placed on 27/11, received on 18/12... that's not right!
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Response from Petit-Fernand
Hello Marie, We are very sorry that your delivery by La Poste arrived so late. We hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Jessi
Rating: 2 out of 5
Unfortunately, my 1st order did not arrive. Big praise to the customer service, new ones were sent immediately without any problems! Many thanks for that! Unfortunately, this time they don't live up to their promise. They don't last through the wash even though I follow the instructions exactly and even let them "dry" for 24 hours before wearing them for the first time. Too bad
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Response from Petit-Fernand
Hello Jessi, We are sorry to read that your labels are peeling off. ?? Can you please send us an email and share a picture so that we can offer you a solution? We look forward to your feedback. Have a nice day, ?????? Elise, EsIstMeins
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Elisenda Domenech
Rating: 1 out of 5
The shipment took a long time to arrive, I think more than a week late. The envelope arrived opened and wrinkled. The clothing labels do not stick well and in one wash I already jumped several. The truth is that everything in general is a disaster.
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Response from Petit-Fernand
Hi, Thank you for letting us know. We have just sent you an email to help you with this situation. Hello, Camille Petit-Fernand
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Jean Pierre
Rating: 4 out of 5
Labels as expected and fast delivery
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Sandra
Rating: 3 out of 5
The labels themselves are very high quality and beautiful. I have deducted two stars because I would like smaller labels for items, for example, and the delivery time was very long.
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Response from Petit-Fernand
Hello Sandra, We already offer mini labels. However, we are sorry that the delivery time took longer than expected, but we have no control over the postal service. It's good that you like our labels. Have a wonderful holiday season, ?????? Elise, EsIstMeins
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Elsa
Rating: 4 out of 5
Fast delivery, but the labels come off easily after washing. It would be great if you could make some with characters that children love, patrol, princess, Disney...
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Martinez I.
Rating: 4 out of 5
Products as described, value for money absolutely consistent super efficient customer service.
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Response from Petit-Fernand
Good morning Ilaria, thank you for sharing your experience. We are glad you are satisfied with our labels and customer service! See you soon for a new order ?? Chiara Petit-Fernand
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Geraldine R.
Rating: 3 out of 5
The labels are just like what I ordered and that's great. This is my 1st order and I tested the pack with several formats to get an idea. However, I'm rather disappointed because after a few washes, the iron-on labels are already coming off... Too bad.
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Response from Petit-Fernand
Hello Geraldine, Thank you for your feedback. It is not normal for your labels to come off after a few washes. Please contact our customer service department with your order number at [email protected] so that we can help you. Have a nice day, Camille C-MonEtiquette
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Sara Moreno Santos
Rating: 1 out of 5
I did not receive my stickers in time and I was eventually refunded.
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Response from Petit-Fernand
Hello Sara, We are sorry for this situation and hope that you will try again another time. Good morning, Camille Petit-Fernand
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AVE
Rating: 3 out of 5
I have previously ordered from a similar Spanish company when I lived in another country and the order arrived very quickly. My order at Petit-Fernand took more than two weeks, if not longer. And now I live in Spain and it was not only the shipping but also the production time. The clothing stickers have come off with the washes, compared to the other brand that never came off. What I like the most however are the stickers for notebooks or books because you can have a variety of them on a single page.
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Response from Petit-Fernand
Good morning, Thank you for your message. We are sorry for this delay both in delivery by Correos and in manufacturing. As for your clothing labels, it is not normal for them to peel off. You can contact us at [email protected] with your order number so that we can help you. Good day, Camille Peti-Fernand
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Encarna
Rating: 1 out of 5
Good morning! I am very dissatisfied with the product, I trusted your brand instead of others because 6 years ago I bought them for my son and they were great quality price quantity. My surprise has been when I received the product, it brings less than half having ordered the same. I will not trust your brand again for future purchases. Best regards
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Response from Petit-Fernand
Good morning Encarna, Thank you for writing to us. We are sorry for this situation. You can contact us by email at [email protected] with your order number so that we can help you. Good day, Camille Petit-Fernand
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Lucas F
Rating: 1 out of 5
I never received my labels!
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Response from Petit-Fernand
Hello Lucas, We're sorry about this delivery anomaly with La Poste. You can contact our customer service by email at [email protected] with your order number or by phone so that we can offer you a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
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Begoña Martínez Álvarez
Rating: 4 out of 5
They handled the order super fast. the adhesive labels for objects do not peel off with use, they give very good results and the ones for clothes are easy to put on and do not peel off with washing.
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