The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order never received! Very disgusted. I will not order again
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Response from Petit-Fernand
Hello, We are sorry to read your message. Please contact our Customer Service at [email protected] with your order number so that we can find a solution for you. Have a nice day, Camille C-MonEtiquette
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Lucia RP
Rating: 2 out of 5
Everything arrived correctly, Pere took too long to send, it is an aspect that should be improved.
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Response from Petit-Fernand
Hi Lucia, Thank you for your message. We are delighted to hear that you like our products. Regarding the delivery, we are sorry for this delay. We are looking for alternatives so that this does not happen again. Good day, Camille Petit-Fernand
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Rouguiatou Dia
Rating: 4 out of 5
Beautiful label, practical and fast delivery. I recommend
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Ophélie Bouchand
Rating: 2 out of 5
I'm disappointed with the quality of the stoppers on the children's bottles. The stoppers are far too fragile for this age group. I bought two bottles at the end of 2022. The caps broke in March and July, then I bought a new cap which broke in December. After three broken stoppers, I asked customer service if there wasn't another stopper that would fit, since new gourd models exist and replace the old ones! As luck would have it! The answer is no, so I'm left with my broken stoppers on my "old" leaky bottles.
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Response from Petit-Fernand
Hello Ophélie, Thank you for your feedback. We're sorry your plugs broke. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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christiane perrier
Rating: 4 out of 5
The personalization of the labels is really top-notch, I find them very pretty and easy to read. However, they don't last long (1 quarter for some), especially when they're stuck on a fabric that's not quite smooth and a little elastic, like the looped cotton on the inside of a jogging suit. It's a shame, because this type of garment is very comfortable and practical for a baby learning to walk.
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Camille GODDET
Rating: 3 out of 5
Very disappointed that the bottle was personalized with a sticker that won't last.
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Response from Petit-Fernand
Hello Camille, Thank you for your message. As we said when we spoke, our water bottles are personalized by printing directly on the product. It is therefore not normal for your gourd to look like this. We look forward to hearing from you so that we can understand and help you. Have a nice day, Camille C-MonEtiquette
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Tognarini A.
Rating: 1 out of 5
I haven't received my order after a month of purchase and I can't get into my account to do tracking. Could you please support me?
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Response from Petit-Fernand
Good morning Agnes, Thank you for your message. I am very sorry to hear that. One of our operators will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
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Lorelle L.
Rating: 4 out of 5
Everything is great - stickers have lasted - quality is great. They're still bright as the day I got them and I wash clothes a lot! The only thing I would ask for is quicker delivery please!! Have recommended to other parents also :)
Response from Petit-Fernand
Hi Lorelle, Thank you very much for sharing your opinion. We are glad that you are satisfied with our product and their quality! Have a lovely day?? Chiara Petit-Fernand
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Axelle od
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Axelle, Thank you for your message. We have just contacted you to propose a solution. We're sorry about this delivery anomaly by the postal services. Have a nice day, Camille C-MonEtiquette
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Evgenia N.
Rating: 4 out of 5
All good except that the stickers are stuck on too firmly (in the booklet). They come off very badly.
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Response from Petit-Fernand
Hello Evgenia, We have contacted you today to offer you a solution. Have a great holiday season, ?????? Elise, ItIsMine
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Annabelle Jacquier
Rating: 1 out of 5
I bought a water bottle for my son. Cap broke after 3 and a half months. Unfortunately they are only guaranteed for 3 months. A shame, no commercial gesture and the products are not solid. I can't recommend it.
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Response from Petit-Fernand
Hello Annabelle, Further to our exchange, I confirm the return of your stopper. You will then be able to continue using your gourd. Have a nice day, Camille C-MonEtiquette
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valerianne boix
Rating: 4 out of 5
The site is very good, with a large number of choices for the children to choose from, just one drawback: the labels on some fabrics are too tight.
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Steph A
Rating: 1 out of 5
I am extremely disappointed by my experience with C-MonEtiquette: from the delivery time of my order to the quality of the iron-on labels (which peel off after the 1st wash).
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Response from Petit-Fernand
Thank you for writing to us. We're sorry to hear that your order arrived late via La Poste. Concerning your labels, we invite you to contact our customer service at [email protected] with your order number so that they can help you. Have a nice day, Camille C-MonEtiquette
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Mariya
Rating: 3 out of 5
Good product, as described, but delivery was very very very long.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that our products meet your expectations. As for the delay in delivery by the postal services, we are sincerely sorry. Have a nice day, Camille C-MonEtiquette
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Dammie
Rating: 1 out of 5
The stickers came off during washing.
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Response from Petit-Fernand
Hello Dammie, We are sorry to hear that your labels are peeling off. Please send us an email with your order number so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
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Leanaauxchampignons
Rating: 4 out of 5
Fast creation and delivery Fast and efficient customer service Afterwards, I think I'm missing something, because on some garments the self-adhesive labels don't last long :/.
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Silvia
Rating: 1 out of 5
I have not received my order and the mail says that I have.
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Response from Petit-Fernand
Hi Silvia, Thank you for letting us know. We have sent you an email to help you with this situation. Hello, Camille Petit-Fernand
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Alexandra Gassion
Rating: 3 out of 5
The stickers are less sticky than when I ordered them for my 1st child. They come off after the 1st wash. It's a shame. Maybe a bad printing series...
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Response from Petit-Fernand
Hello Alexandra, Thank you for your message. We have just contacted you by e-mail to help you. Your labels shouldn't come off after the first wash. Have a nice day, Camille C-MonEtiquette
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GeorgeThomas
Rating: 2 out of 5
The order arrived on December 12th, the day before I sent all my letters without labels because I could not wait any longer. Very slow delivery ?
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Response from Petit-Fernand
Hi George, Thank you for writing to us. We are sorry for this delay on the part of Correos. We are looking for a faster alternative to deliver our products so that this situation does not happen again. Good day, Camille Petit-Fernand
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Sara moreno campins
Rating: 3 out of 5
I like it because I can design each of the labels differently, but I don't like that they peel off very quickly. It takes a long time to ship
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Response from Petit-Fernand
Hi Sara, Thank you for your message. After our call, I confirm you that we resend you your labels. Good morning, Camille Petit-Fernand
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Margherita L.
Rating: 2 out of 5
Unfortunately, iron-on labels come right off unless very, very firm fabrics are applied. Almost no children's clothing has these features, especially T-shirts and leggings that are used for kindergarten. I ended up only being able to use them for bibs, bed sheets, and a few sweatshirts. Too bad because they are very aesthetically pleasing.
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Response from Petit-Fernand
Dear Margaret, Thank you for sharing your opinion. One of our operators will contact you later today to learn more. Have a good day ?? Chiara Petit-Fernand
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Gwennaelle Dehongher
Rating: 4 out of 5
Easy-to-use site, fast delivery and quality labels.
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Piraveena S.
Rating: 1 out of 5
Not as great as advertised. Name sticker was peeling off 4 days after sticking. The item of clothing hadn't even been through a wash. I don't recommend!
Response from Petit-Fernand
Hello Piraveena, Thank you for sharing your feedback. We are really sorry to hear that. A member of the Petit-Fernand team will contact you to help. Have a nice day ?? Chiara Petit-Fernand
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Cathy Massange
Rating: 4 out of 5
Top just that I had not read when ordering that these are labels to stick on labels and not directly on the fabric ;-)
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Theisen Aude
Rating: 1 out of 5
I've been given the wrong names
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Response from Petit-Fernand
Hello Aude, Thank you for your message. We are very sorry about this error. We will send you back the labels with your name on them as soon as possible. Have a nice day, Camille C-MonEtiquette
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Isabel Gonzalez P
Rating: 1 out of 5
I have been ordering stickers for 5 years and this one, without a doubt has been the worst. They have fallen off all my garments and I have followed the instructions as in previous years. I don't think I will repeat the experience for another year.
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Response from Petit-Fernand
Hi Isabel, Thank you for your message and your loyalty. You can send us an email to [email protected] with your order number so that our customer service team can help you with your labels. Hello, Camille Petit-Fernand
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Khaoula inspiration
Rating: 1 out of 5
I never received my August order, it's now the end of December, it's a scam.
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Response from Petit-Fernand
Hello, We are sorry that your order did not arrive by post. Please contact our customer service department at [email protected] so that we can help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Sophie N.
Rating: 3 out of 5
My boys enjoyed choosing their own designs. I wish the writing could've been bigger on the sticker. The clothes labels have so far stayed on which is great but the names have worn off the shoe labels after only a couple of months.
Response from Petit-Fernand
Hi Sophie, Thank you for your comment. We are very sorry that you experienced problems with the labels. A member of the Petit-Fernand team will contact you today in order to find a solution. We wish you a good day, Chiara Petit-Fernand
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Vero Descroix
Rating: 1 out of 5
Labels don't fit
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Response from Petit-Fernand
Hello Véronique, Thank you for writing to us. We're sorry to hear that your labels are coming off. We've just e-mailed you to try and find a solution. Have a nice day, Camille C-MonEtiquette
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BEATRIZ CRIADO
Rating: 2 out of 5
IT TOOK SOOOO LONG TO GET MY ORDER TO ME
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Response from Petit-Fernand
Hello Beatriz, Thank you for writing to us. We are sorry for this delay of delivery by Correos. We hope that everything is still to your liking as far as our products are concerned. Good day, Camille Petit-Fernand
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Cristina R.
Rating: 4 out of 5
I like the functional labels and beautiful graphics
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Response from Petit-Fernand
Good morning Cristina, Thank you for sharing your opinion, We are glad that you are satisfied with your order and that you appreciate the graphics of our labels. Good day, Chiara Petit-Fernand
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HOAREAU
Rating: 3 out of 5
Beautiful labels. The back-to-school pack is very practical. However, I'm very disappointed with the iron-on labels, which don't last more than 2 washes and 2 tumble-dryings. I don't use them anymore and have switched to self-adhesive clothing labels, which I put directly on the brand labels (or the care instructions label).
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry that our iron-on labels are coming off like this. Please contact our customer service by email at [email protected] with your order number so that we can help you. Have a nice day, Camille C-MonEtiquette
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Krüger
Rating: 3 out of 5
Some of the labels do not last 1 wash!
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off. Please contact us by email and send us a photo of the problem so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
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Audrey Martinez
Rating: 1 out of 5
The labels come off, but 6 years ago I bought some for my first child and I was happy, but now there's a problem.
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Response from Petit-Fernand
Hello Audrey, Thank you for your feedback. We are very sorry that you are experiencing problems with your labels this time. We have just contacted you by email to understand your problem so that we can provide you with a suitable solution. Have a nice day, Camille C-MonEtiquette
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Quentin
Rating: 1 out of 5
For the moment I have not received the order.
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Response from Petit-Fernand
Hello Quentin, Thank you for your feedback. We have contacted you previously regarding your order. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
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Mick Mick
Rating: 1 out of 5
They don't fit, even though I followed the instructions.
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Response from Petit-Fernand
Hello Mickaël, Thank you for your message. We have just contacted you by email to propose a solution to your problem. Have a nice day, Camille C-MonEtiquette.
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Raquel
Rating: 3 out of 5
The result was fine but it was impossible to use a coupon per guest. I had to place the order without using it
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Response from Petit-Fernand
Hi Raquel, Thank you for your message. We are glad to hear that you like our products. You can write to our customer service so that they can help you with your coupon. Good day, Camille Petit-Fernand
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Jacqueline Kelley
Rating: 1 out of 5
I never received my package very disappointed but the the customer service was excellent I was reimbursed. I really wanted what I ordered for my daughter school trip.
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Response from Petit-Fernand
Hello Jacqueline, Thank you for your message. We are very sorry that you have not received your order. We hope that you will try to order from us again. Kind regards, Camille C-MonEtiquette
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Atelier Aurélie Briot
Rating: 2 out of 5
Hello, I'm sorry but the labels are not of the same quality as the ones I bought from you 3 years ago, which gave me complete satisfaction. I found them all in the washing machine. Even the iron-on ones are more difficult to adhere and don't have the same soft finish.
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Response from Petit-Fernand
Hello Aurélie, Thank you for your feedback. We've just contacted you by e-mail to understand the problem you're experiencing so that we can provide you with a suitable solution. Have a nice day, Camille C-MonEtiquette
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Adele J.
Rating: 1 out of 5
After ordering these for the second time after trying them years ago, as I wanted to give them a second try- however im still as disappointed. The stickers constantly fall off, I find them in the machine, scrunched in clothes. For the money I paid for 2 sets, was disappointing.
Response from Petit-Fernand
Hi Adele, Thank you for your comment. We are very sorry that you experienced problems with the labels. A member of the Petit-Fernand team will contact you today in order to find a solution. We wish you a good day, Chiara Petit-Fernand
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