Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
My daughter was pleased with the label on her bag.
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Response from Petit-Fernand
Hello, Thank you very much for choosing us for your order. That's great! We're delighted that she likes our product. ?? Good day to you, Elise C-MonEtiquette
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Chiara G.
Rating: 4 out of 5
Customer service punctual and thorough in resolving shipping-related mishaps.
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Response from Petit-Fernand
Good morning Chiara, Customer service would like to thank you for your kind thought! Have a great day!!! Chiara Petit-Fernand
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Nadine M.
Rating: 4 out of 5
I had a complaint because the labels had come off. I was then refunded the money without any problems. The customer service is great. I have now attached the labels differently and they hold well. Even in the dryer.
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Response from Petit-Fernand
Hello Nadine, Thank you for your review. We are always here to help you in the best possible way. ? Have a nice day, Elise, EsIstMeins
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Ailsa L.
Rating: 1 out of 5
The product took nearly 2 weeks to arrive.
Response from Petit-Fernand
Hello Ailsa, Thank you for your message, we are really sorry for that. Unfortunately, we cannot intervene in mail delays. We hope you are satisfied with your order, however. Please do not hesitate to contact our customer service if you have any questions, we are always happy to help! Have a nice day, Chiara Petit-Fernand
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Patricia Alexandra Nieto Arias
Rating: 1 out of 5
The delivery times are very long and there are always delays in the orders. At the beginning of using this site everything worked much better and the delivery times were shorter.
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Response from Petit-Fernand
Hello, We are sorry for these delays. We are doing our best to make the delivery not so long. Hopefully our products will be to your liking. Good day, Camille Petit-Fernand
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Ilona G.
Rating: 4 out of 5
I have been ordering from you for a long time and am always satisfied and will continue to order from you. I have already told others
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Response from Petit-Fernand
Hello Ilona, thank you for choosing us for your order, we are delighted! ?? Have a nice day, Elise, EsIstMeins
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Laurence
Rating: 4 out of 5
the design and backing are good. wash-resistant labels.
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Response from Petit-Fernand
Hello, Thank you very much for choosing us for your order. We hope to see you again soon! ?? Have a nice day, Elise, C-MonEtiquette
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Ines
Rating: 3 out of 5
Long delivery time, and somehow it seems a bit small in font and image. Quick response on request.
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Response from Petit-Fernand
Hello Ines, We are sorry that the delivery took a little longer than expected. We have just contacted you to get more information about your quality issue. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Jennifer Rizzo
Rating: 3 out of 5
Delivery time too long
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Response from Petit-Fernand
Hello, We're sorry to hear that the delivery took longer than expected. We hope you enjoy your order. Have a nice day, ? Elise, C-MonEtiquette
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Emilie Martinez
Rating: 4 out of 5
Good value and after-sales service
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Response from Petit-Fernand
Hello, We are delighted to read your positive review. See you soon for another order. ?? Have a nice day, Elise, C-MonEtiquette
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Céline Staelens
Rating: 3 out of 5
Received promptly. This is the fifth time I have ordered. This time I was disappointed because the labels are very difficult to remove. They are damaged because they are not cut properly. I have two sheets of paper that are of no use to me.
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Response from Petit-Fernand
Hello Céline, We're sorry to hear about the inconvenience concerning your order. We contacted you this morning to get more details. ?? We look forward to hearing from you. Elise, C-MonEtiquette
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Beraud Morgane
Rating: 1 out of 5
Disappointed with my last order of self-adhesive clothing labels for my son. The labels would not peel off the backing...and once peeled off, it was impossible to stick them on easily... and above all, they were badly cut... Disappointed with this order
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Response from Petit-Fernand
Hello Morgane, We're sorry to hear about the inconvenience concerning your order. We contacted you this morning to get more details. ?? We look forward to hearing from you. Elise, C-MonEtiquette
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Jasmin R.
Rating: 3 out of 5
The stickers are great, there's nothing wrong with them. However, shipping took a really long time (over 2 weeks). That's very annoying if you depend on it.
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Response from Petit-Fernand
Hello Jasmin, We are sorry that the delivery took longer than expected. As announced on our website, we are in France and delivery takes longer than within Germany. However, we hope you enjoy our items! ???? Have a nice day, Elise, EsIStMeins
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Laure
Rating: 4 out of 5
I'm always satisfied with my labels, which I've been ordering for a few years now.
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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Laura Querrien
Rating: 1 out of 5
I've never been delivered
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Response from Petit-Fernand
Hello Laura, We're sorry your order didn't arrive with La Poste. We have just contacted you by email regarding the refund you requested. Have a nice day, Camille C-MonEtiquette
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Sl
Rating: 1 out of 5
I haven't received my parcel and I haven't heard from you. I would like to have the products I ordered or get my money back. Thank you
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Response from Petit-Fernand
Hello Stéphanie, Following our e-mail exchange, we have just solved your delivery problem. We hope it will reach you soon. Have a nice day, Elise, C-MonEtiquette
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Abp
Rating: 1 out of 5
Order still hasn't arrived. I had to manage without
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you by e-mail to propose a solution. ? We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Stéphanie Kencker
Rating: 1 out of 5
Uh I still haven't gotten my order grrrr
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you by e-mail to propose a solution. ? We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Rahel Thalmann
Rating: 4 out of 5
Very nice choice but the stickers don't stick well. The ones on the back are gone after the first wash. Too bad if not satisfied
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Response from Petit-Fernand
Hello Rahel, We're very sorry to hear about this problem with your order. We have contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Elodie Dauchot
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you by e-mail to propose a solution. ? We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Charlotte Bedoret
Rating: 4 out of 5
It should be possible to keep old label templates, so you don't have to start from scratch every time (previous orders and the same colors and patterns from one kind of label to another).
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. It's quite possible, as long as you have a customer account with us ? Have a nice day, Elise, C-MonEtiquette
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Fanny Do
Rating: 3 out of 5
I can't evaluate my experience, as I still haven't received my order, and when I go to the site to go to my account it tells me that there's a problem with the file and that I need to check the form...
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Daniela
Rating: 1 out of 5
Order never arrived
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Response from Petit-Fernand
Good morning Daniela, One of our staff members has tried to contact you by phone and email. We are waiting for his to help you! Good day, Chiara Petit-Fernand
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Freddy
Rating: 2 out of 5
Very disappointed by the quality of the labels as they are coming off even though they have been on for 8 days and the garment has not been washed. In reply, you said that you had contacted me for more details, but how did you do this as I have nothing at all?
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Response from Petit-Fernand
Hello, We're sorry to hear that your labels are coming off. We have contacted you for further details. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Laurent Beguin
Rating: 4 out of 5
A small delay but otherwise no problem! :-)
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Response from Petit-Fernand
Hello laurent, We are sorry to hear that the delivery took longer than expected. However, we hope you enjoy your order. ?? Have a nice day, Elise, C-MonEtiquette
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Corinne Vancolbert
Rating: 3 out of 5
I didn't get the right labels. I sent a message on messenger but no answer and it's for Monday.
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Response from Petit-Fernand
Hello, We have taken note of your message on Messenger and have just processed your request and replied to you. Have a nice day, Elise, C-MonEtiquette
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Paulina P.
Rating: 1 out of 5
I have only lost 27 euros. I placed the order in December it's February. I haven't received anything until today... the status of my order only says that the letter has been delivered... terrible
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Response from Petit-Fernand
Hello Paulina, We are very sorry that your order has not arrived. After checking, we realize that you have not written to us about this. We have contacted you to offer a solution. We look forward to hearing back from you. Elise, EsIstMeins
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Jennifer
Rating: 4 out of 5
Easy, customizable ordering, fast shipping, quality products. Too bad there's no sticker sheet left as a gift!
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Response from Petit-Fernand
Hi Jennifer, Thank you very much for your feedback. We are sorry for this oversight, as normally the gift label sheet is always delivered with the order. However, we hope that this will not affect your trust and loyalty. Have a nice day, ? Elise, C-MonEtiquette
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Joy
Rating: 4 out of 5
Quite practical and sticks well
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Response from Petit-Fernand
Hello Joy, Thank you for ordering from us and leaving us a review. It means a lot to us. ?? Have a nice day, Elise, C-MonEtiquette
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Safya
Rating: 4 out of 5
Beautiful labels! Very practical!
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback, it means a lot to us! ???? Beautiful day to you, Elise, C-MonEtiquette
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Cristina M.
Rating: 2 out of 5
It is with much amazement that I must state that half of the self-adhesive labels affixed to my babies' clothes came off at the first washing in the washing machine :( Frankly, I was surprised because my friends' experience had been different. I haven't tried the thermoadhesive ones yet, so mine is a partial review. I had bought the mixed pack offered for kindergarten.
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Response from Petit-Fernand
Dear Cristina, Thank you for your Feedback. One of our operators will contact you later today to learn more and be able to help you. Chiara Petit6Fernand
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Emily
Rating: 2 out of 5
Won't be ordering again! I ordered on 15th January and still no labels arrived!!! Nearly 3 weeks!!!!!
Response from Petit-Fernand
Hi Emily, We are really sorry to hear that. Unfortunately we do not have enough information to contact you. Please contact our costumer service so that we can help you and provide you a solution. Have a lovely day, Chiara Petit-Fernand
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Magali
Rating: 4 out of 5
The labels are great!
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Response from Petit-Fernand
Hello Magali, Thank you for choosing us for your order and for leaving us a review. ?? Have a nice day, Elise, C-MonEtiquette
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Invité
Rating: 4 out of 5
Fast service and good quality. Small bug in the account connection, no access to the ...
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Response from Petit-Fernand
Hello Delphine, We're delighted to hear that your order has met your expectations. You can contact us regarding your customer account problem so that we can help you. ?? We wish you a pleasant day, Elise, C-MonEtiquette
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Myriam Bué
Rating: 1 out of 5
Order arrived too late and therefore useless!
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Response from Petit-Fernand
Hello Myriam, We are very sorry that your order arrived late. We hope you enjoy our products. Have a nice day, Camille C-MonEtiquette
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Amandine Boudonnet
Rating: 2 out of 5
Application bug: 2 commands instead of one due to application malfunction. Last time, the drawing was cancelled and now I have two orders.
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Response from Petit-Fernand
Hello Amandine, Thank you for your feedback. We have contacted you to help with this duplicate order. Our Customer Service is available by phone and email for any problems you may encounter with your orders. Have a nice day, Camille C-MonEtiquette
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Laetitia
Rating: 1 out of 5
Order arrived very late compared to what was said on the site. If I had known, I wouldn't have taken it because now it's useless. It's a shame
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Response from Petit-Fernand
Hello Laetitia, We are very sorry that your order has been affected by the recent transport delays. We hope, however, that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Jacqueline
Rating: 1 out of 5
I'm sorry to rate so low. I have systematically experienced delays in deliveries and production. Each time I order, it's a new adventure. It's a pity because the quality of the product is top notch.
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Response from Petit-Fernand
Hello, We are very sorry to hear that you have experienced delays. Further to our exchange, this is an occasional problem that will not be repeated on your next order. Have a nice day, Camille C-MonEtiquette
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Ingrid Laloy
Rating: 2 out of 5
The labels are pretty and practical but I had ordered them 2 weeks before my son's departure for snow class. I received them when he had already left. So I didn't use them. Too bad
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Response from Petit-Fernand
Hi ingrid, Thank you for your message. We are delighted that you like our products. However, we're sorry to hear that your order arrived late. Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello Federica, Thank you for your message. Following our telephone conversation, I can confirm the return of your order. You can return it to us as soon as you receive it :) Have a nice day, Camille C-MonEtiquette
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