The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have no last order, I am waiting for more than a month. And finally it has not been delivered.
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Response from Petit-Fernand
Hello Svetlana, I confirm you after our call that we resend your order. We sincerely regret this delivery anomaly on the part of Correos. Thank you for your confidence. Hello, Camille Petit-Fernand
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KG
Rating: 1 out of 5
Disappointed. I bought too quickly. I didn't realize that the labels would stick to the labels on the clothes. My children have sensitive skin. I cut all the labels off their clothes. I wanted iron-on labels on the fabric.
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Response from Petit-Fernand
Hello Karine, We're sorry to hear that you ordered the wrong labels. Our self-adhesive labels are applied directly to the garment label, unlike our iron-on labels. Have a nice day, Camille C-MonEtiquette
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Claudine
Rating: 4 out of 5
Very good products, easy to use and do not come off or wash off. Prefer glue-on labels to iron-on labels. ????
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Sarah
Rating: 1 out of 5
Order never received! No return to my emails payment validated!
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Response from Petit-Fernand
Hello Sarah, We've just contacted you by e-mail to help you as soon as possible. Unfortunately, your previous e-mails did not reach us. We're very sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
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Marie
Rating: 4 out of 5
Super quality labels, arranged in a handy little leaflet. The only downside was the 9.5 extra charge for a 24-hour delivery, which arrived 5 days later.
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Sophie
Rating: 1 out of 5
No labels, still waiting nearly 3 weeks on. No tracking and no express delivery. My daughter had to start school with all her items unlabelled. Fed up and want a refund!!!
Response from Petit-Fernand
Hi Sophie, We are really sorry to hear that. Please contact us by phone at the +44 330 808 8632 or by email at [email protected] so that we can find you a solution as soon as possible. We do not have enough information here to contact you directly. Kind regards ?? Chiara PEtit'Fernand
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Maryse Villet
Rating: 4 out of 5
To personalize clothing...
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Cc
Rating: 4 out of 5
To 30.11: I was contacted by customer service who returned a bottle and the two caps very quickly. THANK YOU SO MUCH, but I stand by my opinion that the caps are very difficult to close. This was not the case with my first purchase a few years ago. 31.10 I bought 2 personalized bottles. The 2 have trouble closing at the cap and on 1 of the 2 the personalization is not done correctly and does not hold in some places and this from the 1st day. I had already bought one a few years ago and was happy with it at the time. Now I'm disappointed
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Response from Petit-Fernand
Hello Christelle, We're sorry to hear that your gourd has a defect and that your stoppers are difficult to close. We will contact you in the morning to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Anne Bizet
Rating: 4 out of 5
The box is perfect and practical The labels are very pretty but it's a shame you can't order the label alone as I had the experience that it was damaged and I had to buy the whole box again.
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EMMANUEL MANCIOT
Rating: 2 out of 5
Hello Not very happy with delivery times. I paid more than 9 for a delivery in 24h00 before 18h00 tonight. I placed my order on 08.11 and in the package tracking it tells me the 10th or 11th. In any case the 24h00 will be exceeded...
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Response from Petit-Fernand
Hello Emamanuel, We are very sorry that Chronopost did not respect the delivery time indicated. Please email us at [email protected] so that we can help you. Have a nice day, Camille C-MonEtiquette
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CINTIA BLASCO CLEMENTE
Rating: 1 out of 5
The shipping was a real disaster, it took me about 1 month to receive it, I do not recommend it.
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Response from Petit-Fernand
Good morning Cintia, We are sorry to hear that Correos delivered your order so late. We hope you are still satisfied with our products. Have a nice day, Camille Petit-Fernand
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A B
Rating: 3 out of 5
Beautiful bottles, customization+++, super-fast delivery. Too bad the bottles are super fragile: after not even a week's use, the images peel off and the paint is damaged.
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Response from Petit-Fernand
Hello Alexandra, We are very sorry to read your message. It's not normal for your bottles to chip like this after a week's use. We have just contacted you to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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ELIS
Rating: 4 out of 5
They are certainly the best looking and best quality labels but the order always takes longer than they say it does
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Response from Petit-Fernand
Hello Elisa, We are delighted to hear that you like our products :) Good morning, Camille Petit-Fernand
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Marianne
Rating: 4 out of 5
Delivery reimbursed following a problem with delivery too late despite payment of express charges and damaged box (even if product intact).
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Joane Gallucci
Rating: 4 out of 5
The items are good. However, the clasp on the flask is very hard for a child to close!
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Melissa Linck
Rating: 4 out of 5
Fast delivery
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Marie
Rating: 1 out of 5
i placed an order on august 19. i contacted customer service again. i received no explanation or apology. ten days ago i received an e-mail informing me that the order had been dispatched. but to this day i still haven't received it. this is unacceptable. After posting this negative comment, I finally got a response from customer service. It's not just a postal problem, since it took two months from the time my order was validated to the time it was dispatched. As a reminder, it was two boxes of snacks and a book of labels that I was supposed to receive before the start of the school year on September 4!
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Response from Petit-Fernand
Hello Marie, I'm sorry to read your message, but unfortunately it's a postal service delivery anomaly. We have tried to contact you by phone in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
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Sarah R.
Rating: 4 out of 5
The labels are nice, but the crèche pack with the non-iron-on labels isn't great. The labels come off after only two washes.
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Nuria
Rating: 4 out of 5
I have ordered a few times already stickers for my nephews and nieces for school and daycare and the moms are super happy .... give much play and very good.
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Response from Petit-Fernand
Hello Nuria, It's a pleasure to read your message? Thank you for your confidence ! Good morning, Camille Petit-Fernand
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karina
Rating: 1 out of 5
Petit Fernand overpromises on order processing time. The website states labels are manufactured within 48 hours, shipping takes 3-10 working days. Sadly it's not the case. After contacting customer service I was sent a generic email which was a copy and paste from the website and not an answer to my enquiry. Contacted them again to be told they are experiencing delays. Why is this not mentioned on the website, during placing order or when I contacted customer service the first time. Miss leading customers, poor customer service, missing labels.
Response from Petit-Fernand
Hello Karina, thank you for your comment. The entire Petit-Fernand team apologises for any inconvenience this delay may have caused. Unfortunately we cannot identify your order number from this comment. Please call us on +44 330 808 8632 so that we can find a solution together. Have a nice day ?? Chiara Petit-Fernad
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EMI C
Rating: 1 out of 5
I never received my order !!!!
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Response from Petit-Fernand
Hello Emilie, We're sorry to hear that your order did not arrive. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
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Virginie F.
Rating: 4 out of 5
I bought a "crèche pack" on the recommendation of our crèche. The labels work perfectly. I have two small regrets: the majority of the labels are iron-on, and when you're a young mother, self-adhesive clothing labels are much more practical. I also find the labels particularly large for clothes for a 4-month-old baby starting nursery. The pack could do with a few improvements. But I have to say that all the labels stick perfectly! Whether on clothes, objects or shoes. We're delighted! Once we've used them all, we'll probably opt for a pack containing only self-adhesive labels for greater convenience and speed.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback and recommendations :) Have a nice day, Camille C-MonEtiquette
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Clara
Rating: 3 out of 5
I bought for the second time two water bottles but they always have the same defect . They do not close the caps well the plastic used breaks easily. As for the part underneath of excellent quality
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Response from Petit-Fernand
Good morning Clara. Thank you for your message, we are very sorry for this anomaly. One of our operator contacted you we have sent you back the defective caps! Have a good day ?? Chiara Petit-Fernand
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Marta
Rating: 4 out of 5
Very fast and very good and resistant materials
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Response from Petit-Fernand
Good morning, We are delighted that you like them :) Hello, Camille Petit-Fernand
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Claire Fady
Rating: 4 out of 5
Order as requested, but the cap of the bottle stopper is difficult for a child to close... Fast delivery!
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Laura
Rating: 4 out of 5
I purchased the removable clothing labels and some came right off in the first wash. The other things I purchased instead excellent
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Response from Petit-Fernand
Good morning Laura, thank you for your comment. We are glad you liked our products. Your opinion is important to us. Good day, Chiara Petit-Fernand
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Julieska Anne Pierret
Rating: 4 out of 5
I loved the labels for their quality and color. They are very well priced and come in a good quantity. I don't give them 5 stars because for my taste they took too long to arrive.
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Response from Petit-Fernand
Hello, Thank you very much for your message :) Hello, Camille Petit-Fernand
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CAROLE CURTIL
Rating: 1 out of 5
Order never received, contacted customer service who told me it would take 10 working days for the post to arrive. I ordered elsewhere
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Response from Petit-Fernand
Hello Carole, We're sorry your order hasn't arrived yet. We will contact you to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Ab
Rating: 4 out of 5
UPDATE: Very good responsiveness from C Mon étiquette, I'm raising the rating to 4 stars because customer service was efficient in dealing with my problem. I bought 2 water bottle stoppers and both are having trouble closing. My 7-year-old son, and us adults, are also having trouble. It's bad enough that the cap isn't solid (I bought replacement caps, the first one broke after 6 weeks), but if on top of that it's difficult to use, I'm disappointed...
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Response from Petit-Fernand
Hello, We are very sorry about the problem with our caps. We will contact you to help you. Have a nice day, Camille C-MonEtiquette
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Anita Rodriguez
Rating: 1 out of 5
After almost a month the order has not arrived, no explanation from the company. A SCAM!!! I will not buy again
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Response from Petit-Fernand
Good morning Ana, We are sorry to hear that your order has not arrived yet. We will contact you today to help you. Good morning, Camille Petit-Fernand
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Anita Rodriguez
Rating: 1 out of 5
Almost a month later the order has not arrived, no explanation from the company. I will not buy again, A SCAM!
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Response from Petit-Fernand
Good morning Ana, We are sorry to hear that your order has not arrived yet. We will contact you today to help you. Hello, Camille Petit-Fernand
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M BOUBET JOHNNY
Rating: 4 out of 5
Quality products, exceptional customer service, unfortunately not always in stock so delivery sometimes takes a long time. A pity.
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Camilla
Rating: 4 out of 5
Despite the fact that they misplaced the order by sending me labels with another child's name on them, he made no complaint when I asked for the correct ones
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Response from Petit-Fernand
Buongirno Camilla, thank you for your message. The Petit-Fernand team thanks you for your patience, we are glad we made it up to you by sending you the right labels.
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Karime López
Rating: 1 out of 5
I have not received my order?
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Response from Petit-Fernand
Good morning Karima, We are sorry to hear that the post office has not delivered your order yet. I confirm that we will resend it to you as soon as possible. Hello, Camille Petit-Fernand
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Pauline Bocquet
Rating: 1 out of 5
First order not received Return proposal or refund Return decision... Did not receive second shipment.
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Response from Petit-Fernand
Hello Pauline, We are sorry that your order did not arrive by post. I can confirm that we have processed your refund. Have a nice day, Camille C-MonEtiquette
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fC
Rating: 4 out of 5
Speed.
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Laethitia Halazy
Rating: 2 out of 5
Product received much too late. Order made well in advance and good received. After a complaint, the order was placed. My daughter was leaving on a school trip on Monday morning. I received the labels on Tuesday :( useless
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Response from Petit-Fernand
Hello Laetithia, We are very sorry for the delay in delivery. We hope, however, that the products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Marceline Loreau
Rating: 4 out of 5
It looks just the way I wanted it to, perfect for kids.
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Valentina
Rating: 1 out of 5
Estimated shipping 3-10 days... well almost 20 go by, 3 emails sent and no response other than the automated one which is of little interest. No news about the package. I hope as I wrote in the email they will arrive in time for your birthday if not you can keep them. P.s.: still waiting for reply to at least one of the 3 emails if you deign. Thank you.
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Response from Petit-Fernand
Good morning Valentina, we thank you for your message. From here we do not have enough data to be able to trace your order. I kindly ask you to contact us by phone at +33 5 86 80 00 96 or send us an email to [email protected] specifying your order number so that we can find a solution as soon as possible. Good day, Chiara Petit-Fernand
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Angelique
Rating: 2 out of 5
Unfortunately, the express delivery, which is really very expensive, did not arrive on the promised date. After contacting the company, there has been no reply to date. Very weak.
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Response from Petit-Fernand
Hello, We are sorry that Chronopost has taken longer than expected. But unfortunately we have no control over Chronopost. We have already contacted you to offer you a solution, but we hope you like our labels. ?? We look forward to your feedback. Have a nice day, The EsIstMeins Team
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